The document contains minutes from the January 18, 2012 Configuration Management - User Group (CM-UG) meeting. The agenda included a presentation and demo on customizing the Installation and Software Management (ISM) module, as well as a discussion on ISM customizations, ISM database cleanup, and software license data integration. Contact information was provided for upcoming CM-UG events and ways to get involved in the user group through mailing lists and LinkedIn. Information was also given on jobs and BMC consulting resources.

1. www.CM-UG.com
Configuration Management – User Group (formerly: Marimba Users Group)
CM-UG Meeting Minutes – 1.18.2012
Agenda: Conference Call Information
All CM-UG calls unless otherwise noted will use
1. Upcoming CM-UG Events the following dial in information:
2. Jan 2012 discussion details
US Conferencing Number: 1 800 504 8071
3. ISM Customizations 7-Digit Access Code: 4461126
4. Issues/Concerns AUSTRALIA(AUS) GREECE(GRC)
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08001014529 8005048071
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AUSTRALIA(AUS) 4006208035
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© Copyright February 14, 2012 Chris@CM-UG.com

2. www.CM-UG.com
Configuration Management – User Group (formerly: Marimba Users Group)
Upcoming CM-UG Events
Reminder:
The CM-UG call is normally the 3rd Wednesday of each month at 12 noon central time.
The CM-UG calendar is also located here > http://calendar.cm-ug.com
Upcoming Events
January User Group Call
Wednesday January 18th, 2012 - 1PM Eastern / Noon Central
Monthly Feature: ISM Customizations
February User Group Call
Wednesday February 15th, 2012 - 1PM Eastern / Noon Central
Monthly Feature: PS Workshops / Matrix-BMC presentation
March User Group Call
Wednesday March 21st, 2012 - 1PM Eastern / Noon Central
Monthly Feature: TBD
© Copyright February 13, 2012 Chris@CM-UG.com

3. www.CM-UG.com
Configuration Management – User Group (formerly: Marimba Users Group)
Upcoming CM-UG Events
Potential Meeting Topics/Demos
Open to presentations from CM-UG Members and Vendors.
– Member Presentations:
– Stopping channel shopping (Josh L) Suggest a topic:
– Custom inventory scanning (Jason M)
– Custom Reporting interfaces
– Custom ARS interfaces If you have a topic you
would like to discuss as a
– Vendor Presentations:
monthly feature please
– Marimba 8.2 Roadmap (BMC)
– AdminStudio Info (Flexera) send an email to
– Marimba/Matrix42 VDI Solutions Chris@CM-UG.com
– BMC Product Roadmaps
© Copyright February 13, 2012 Chris@CM-UG.com

4. www.CM-UG.com
Configuration Management – User Group (formerly: Marimba Users Group)
Jan 2012 discussion details
ISM Feedback –
Unmanageable and cluttered for large infrastructures. They have 400 plus repeaters. Offline they will
get a new tuner ID and record will remain in the database. Only way to clean it up is to delete,
incorporate new ID – one record at a time. Tool not utilizable.
They wipe database and repopulate as a rule. It is the obsolete records causing a problem. Need to
have an age off on that. Snapshot and pull to another database. Need operations view and
historical.
17,000 endpoints and machines are getting replaced all the time but can’t purge those records.
Have data in HM and ISM but not in report center. Finds it useful to use it in report center. If in
process in looking at it - add user view by default to views for HM and put default reports in – it is
very useful for a large repeater environment. At end of day will give better status information and
remediation based on information given.
© Copyright February 13, 2012 Chris@CM-UG.com

5. www.CM-UG.com
Configuration Management – User Group (formerly: Marimba Users Group)
Jan 2012 discussion details
Struggling to get license data to get to the CMDB (BelARc) most popular. Freeware utilities that do a
decent job at knowing algorithms. Talking to BMC - Bryan Diehl from Verizon has a need for that.
Michael Majors from Coridian BCT. Their scenario – they have 100 application X and own 100
licenses. Finance is complaining that they purchased 50 but department it doesn’t show it.
Questions on finding SW Lic Keys –
Value of the actual install key?
What titles should this discover?
Cheaper options?
© Copyright February 13, 2012 Chris@CM-UG.com

6. www.CM-UG.com
Configuration Management – User Group (formerly: Marimba Users Group)
Jan 2012 discussion details
Generic Data Connectors Metrics and Some Successes
How the Pieces Fit Together as a System
•bPower
•mPower •AMI •Active Our CSC Software License Compliance Service is currently deployed to or
•Tivoli •SAP •Insight
•CA Directory INVENTORY & USAGE LICENSE ENTITLEMENT in the process of being deployed to 35 accounts globally.
•UAM •Customer •SCC
•Remedy •Customer
•Etc. H/R Third party Inventory
Inventory & Usage Data
Connector(s)
H/W & S/W
Inventory
Asset
Repository
Procurement
People Data
S/W
SMS/SCCM Inventory &
Usage Data LIBRARIES • Managing
& Reseller
Contracts Integrated Third party Inventory
Application
– > 230,000 Devices
VMware Discovery &
Inventory Option People Connector(s)
Recognition Library –  2200 Vendors
Process
and Tools License Definition
–  8800 Software Titles
Oracle Discovery &
Inventory Option Library
Generic Data Connectors … and growing
Third party Inventory
Connector(s) SKU Library
Third party Inventory
Connector(s)
COMPLIANCE & IT SPEND MANAGEMENT
Installed Software Contract Renewals License Entitlement Audit Readiness
Flexera FNMS
Payment Compliance Status IT Spend Mgmt
Software Usage
Schedules
Jeanne Morain (jmorain@flexerasoftware.com) suggested they look at Flexera’s ELO solution
combined with Marimba/ADDM, and CMDB for true up reporting. Flexera is a TAP alliance
partner and had deployed joint solution at a couple of accounts as well as CSC has a service
they have created off of the solution for customers that want on going true up report of what was
purchased versus deployed. Based on SKU Library and Application Recognition library that
provides true up on purchased versus deployed.
CSC Info Flexera Info
One great example is the CSC service built leveraging Flexera and BMC. Attached are slides from
the Flexera Partner Conference that CSC presented last week.
© Copyright February 13, 2012 Chris@CM-UG.com

7. Custom ISM
CMUG - January 18, 2012

8. Agenda
 Custom ISM presentation
 Speaker : Neel Tiwari and Nitish Shrivastava
 Custom ISM demo
 Speaker : Surekha Dharmarajan
 Q&A

9. Prelude…
 Like Custom Inventory, ISM can be extended (from 8.2.01)
 Includes custom statistics and SNMP
 3 simple steps
 Identification of custom data
 Writing custom channel to capture data
 Modifying database to Store/Display custom data
 Add new tables
 Update views [Specific to component]
 If we want to use new attributes in health calculation then we need to create groups and
formulae to show them in ISM dashboard
 Specification would be given in product documentation

10. Identification of custom data
Identify what the custom attributes are that you want to capture
For Eg: you want to capture number of running daemon processes. The value will
be an integer representing the number of processes.
“Associate” an Identifier with this attribute.
Eg: Let 6.6.1 be the custom attribute representing the above value.

11. Writing custom channel to capture data
Creating the custom channel to capture that data. Two important "interfaces"
for customers :
ICustomStatsProvider – This is implemented by customer in the channel to add
custom stats
IStatsService service = context.getFeature("ism") -This is the new ISM Feature
which the custom channel will register with.
Note: In above example , your code should be able to capture the number of
running daemon processes.
Eg:
t1 = new MyStatsAttribute();
t1.id = "6.6.1";
t1.val = [number of running daemon processes];
Properties to be added :
For a client, add the marimba.tuner.hm.customclient.url=<custom channel URL>.
For a transmitter add the marimba.tuner.hm.customtx.url=<custom channel URL>.
For a proxy, add the marimba.tuner.hm.customproxy.url=<custom channel URL>.
For a tuner, add the marimba.tuner.hm.customcms.url=<custom channel URL>.

12. Modifying database to Store/Display custom data
Adding new tables: Add database script to add custom tables.
Eg: create table hm_custom_tuner_stats(
machine_id varchar(128) not null,
tuner_id numeric(20, 0) not null ……
Update views [Component specific]
If we are adding new attributes in tuner, then we need to update hmv_client_tuner_summary
If we are adding new attributes in Tx then we need to update hmv_tx_summary
If we are adding new attributes in Proxy, then we need to update hmv_proxy_summary
If we are adding new attributes in CMS, then we need to update hmv_cms_summary

13. Modifying database to Store/Display custom data
If we want to use new attributes in health calculation then we need to create groups
and formulae to show them in ISM dashboard
Add/modify groups for components to capture custom stats in ISM Dashboard
To automate this step, you can "export" the group you create

14. Modifying database to Store/Display custom data
Modifying health formula to take into account custom stats

15. Custom SNMP traps
 To view Custom SNMP Alerts in the ISM Dashboard, Traps will have to be sent in the
following format:
<Trap_id_for_time><Time> <Trap_id_for_ipAddress><IP Address>
<Trap_id_for_tunerID><Tuner ID> <Trap_id_for_Type><Trap Type> <Trap_id_for_Trap_details
><Trap Details> <Trap_id_for_stats_mapping><Stats_mapping>
<Trap_id_for_machine_id><Machine ID> <Trap_id_for_type_id><Type ID>
 Database Script to add the Custom SNMP Alert in Email Notifications.
For Eg: Insert into hm_snmp_lookup values(‘id’,‘Trap_id’,’Trap Description’, ‘Is_Custom’)
 Configure Email Notification for Custom SNMP Alert in ISM Dashboard.

18. Thank you
Devendra.Vamathevan@matrix42.com
Enable Limitless Workplaces.

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CM-UG - User Interaction
Join the LinkedIn Group = http://www.linkedin.com/groups?gid=1774296
© Copyright February 13, 2012 Chris@CM-UG.com

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Configuration Management – User Group (formerly: Marimba Users Group)
CM-UG - User Interaction
› BMC Developer Network
Please register an account on the new BMC developer network.
These forums are very nice and provide a single place now for all BMC products.
BBCA Forums
© Copyright February 13, 2012 Chris@CM-UG.com

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© Copyright February 14, 2012 Chris@CM-UG.com