Nonprofits often struggle with how to secure their network and IT resources. During this webinar, Steve Longenecker, Project Manager, and Mark Kraemer, Network Administrator, shared IT security best practices, both from a strategic, planning perspective and also in terms of dealing with day-to-day IT issues. Some of the questions addressed during the webinar include: 1. What kind of policies does your organization need in terms of IT security? 2. What are the risks? What threats should you be most concerned about? 3. What type of training does your staff need? 4. What are some best practices in terms of upgrading hardware and updating software? 5. What are some ways to prevent virus and malware attacks?

1. IT Security Best Practices
July 25, 2013
Community IT Innovators Webinar Series
Presenters:
Steve Longenecker
Mark Kraemer

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3. About Community IT
Community IT Innovators partners with nonprofits to help them solve their
strategic & day-to-day IT challenges.
Strategic
Proactive approach so you can make IT decisions that support your
mission and grow with you
Collaborative
Team of over 40 staff who empower you to make informed IT choices
Invested
We are committed to supporting your mission, and take care of your IT
network as if it were our own
Nonprofit focus
Worked with over 900 nonprofits since 1993

4. Presenters
Steve Longenecker, Project Manager
slongenecker@communityit.com
Mark Kraemer, Network Administrator
mkraemer@communityit.com

5. Agenda
• The Big Picture
• Organizational Philosophy/Attitude
• Organizational Structures
• Security Technology
• End User Responsibility
• IT Security Stories
• Questions

6. The Big Picture

7. What are we hoping for when we say
we want our network to be secure?
• No interruptions to operations?
• No data loss?
• No inappropriate use of IT resources?

8. We are focused on the traditional view in
this webinar. For our purposes today:
IT Security means preventing unauthorized
access, misuse, modification or denial of IT
resources.(credit to Wikipedia)

9. What are your organization’s biggest IT
security challenges?
Poll question

10. Denial of Service attack prevents access to our
organization’s website for six hours.
Malware causes half my desktops to participate in a
“bot army.”
Interns are reading the personnel files of veteran staff
members.
The office manager is using your organization’s fantastic
Internet connection to download copyrighted movies
so he can burn them to DVD and watch them at home.
Examples

11. Organizational
Philosophy/Attitude

12. What is your organizational
balance between security,
accessibility and cost?

13. • What is your mission?
• Who do you serve?
• What types of data do you have?
• How many users?
• What does your existing security
infrastructure look like?
Assessing your organization’s risk

14. • Where do your users do most of their
work?
• Do they use their own devices?
• Do they need remote access to your
systems?
What are your accessibility
requirements?

15. • What is required by law or credentialing
organizations?
• What is the state of your current network?
• What is your IT budget?
What is the cost of security?

16. Organizational Structures

17. • Does your organization think about
security?
• Are user accountable for their actions?
• Do stakeholders understand what security
breaches can mean for the mission?
Security Culture

18. • Office Manager?
• HR person?
• CFO?
Someone needs to “own” security

19. Who is responsible for IT Security in your
organization?
Poll question

20. • Appropriate Use Policy.
• Password Policy.
• BYOD and BYOA Policies.
You Need Policies for End Users

21. • Patching Policy.
• Data Retention Policies
• Identity and Access management.
You Need Policies for the IT Dept

22. Confidentiality
CIA
Integrity Availability

23. Security Technology

24. • Patch Tuesday.
• Third Party Patching.
• How to patch? Day or Night? Force
Reboots?
• Alerts/Triggers on Monitors.
Centralized Patching/Monitoring

25. • NTFS Permissions.
• UAC.
• Event logs.
• Host Level Firewalls.
• Password Enforcement Group Policy.
• Screen Saver Lock Group Policy.
Windows Security Tools

26. • Community IT recommends Fortigates.
• Limit Outgoing Traffic.
• Limit Incoming Traffic’s Source Address
when Appropriate.
• Can provide VPN remote access.
• Replace every 5 years.
• Size appropriately.
• Maintain your firewall (update firmware,
backup, maintain support contract, remove
policies when no longer in use).
Firewalls

27. • Hosted is preferred.
• Mail Continuity service can be included.
• Postini was great.
• Community IT offers McAfee SaaS Email
Protection and Continuity to its clients.
Email Filters

28. • You must have it. You must maintain it.
• An enterprise solution is needed (includes
centralized management).
• Cloud-based is preferred so that traveling
laptops have access to updated definitions
whenever they are online.
• No solution is immune to the zero-day threat.
• Community IT offers Vipre Antivirus to its clients.
• AV software is no substitute for careful end user
behavior
Desktop/Server Antivirus Software

29. • Popular in school and lab scenarios.
• Doesn’t have to restrict access to content
areas.
• No substitute for good end user habits.
Internet Content Filtering

30. • Not something our clients are doing at
the enterprise level.
• Overhead – password/recovery system
needed.
• Can be circumvented.
File/Disk Encryption

31. • Hosted services are coming online, very
much a work in progress.
• Allows focus on maintaining a single
complex frequently changed password.
• Builds corporate ownership of distributed
hosted services.
Single Sign-On

32. • Two separate authentication systems
must be navigated to gain access –
famous example is the ATM machine.
• Google offers 2-factor authentication to
Gmail (and other Google apps).
• Key fobs replaced by “soft tokens” on
mobile phones.
Two Factor Authentication

33. • Mobile devices have become a
significant data leakage/loss
opportunity.
• Can conflict with BYOD expectations.
• On Community IT’s service offering road
map.
Mobile Device Management

34. End User Responsibility

35. • Safe email habits
• Safe password habits
• Safe browsing habits
• Safe social media habits
• Healthy skepticism of potential social
engineering attacks

36. Which of these practices does your staff
need to improve on the most?
Poll question

37. IT Security Stories

38. • Simple passwords.
• Domain Admin privileges.
• Virus Impacts
• Sharing of copyrighted material.

39. Questions?

40. Upcoming Webinar
August 29
Office 365 for Nonprofits
Presenter
Johanny Torrico

41. Next Steps
Connect with us
Provide feedback
Short survey after you exit the webinar. Be sure to include any
questions that were not answered.
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Link to slides & recording will be emailed to you.