Presenation by Martyn Sloman, CIPD Adviser on Learning, Training and Development. Delivered at the Police Learning Technology Conference on 2 April 2008.

1. Martyn Sloman Chartered Institute of Personnel and Development www.cipd.co.uk/presentations m.sloman @cipd.co.uk The changing world of the trainer - the role of technology

2. The 1990s: technology transforms training

3. ‘ 90% of training in organisations should be delivered electronically by 2003’ Tom Peters speaking at the ASTD Conference, Florida, June 2001

5. www.cipd.co.uk/helpingpeoplelearn Strategies for effective e-learning 2 E-learning: progress and prospects 1 People and technology: current issues 3

6. www.cipd.co.uk/presentations www.cipd.co.uk/helpingpeoplelearn

7. ASTD State of the Industry Reports “ Use of Learning Technology ” 1997 – 9.1% 1998 – 8.5% 1999 – 8.4% 2000 – 8.8% 2001 – 10.5% 2002 – 15.4% 2003 – 23.6% 2004 – 27.0% 2005 – n.a. 2006 – 30.2% www.astd.org 2004 – 37.7% 2005 – 36.9% 2006 – 39.9% For benchmark forum organisations

9. Optimism for the future … .. e-learning accounts for 12% of total training time now but 27% in three years time CIPD 2008 : Annual Training & Development Survey … .. 2001 actual of 10.5% compared with 25.0% estimate for 2004 ASTD 2003: State of Nation

10. ‘ some time over the next three seasons’

11. The potential of e-learning is huge - but progress to date has been patchy E-learning is about learning - not about technology

12. Start with the learner Support and automate Take account of intermediaries

13. Good design engages the learner and embeds activity in the organisation Relevance drives out resistance

14. Helping people learn www.cipd.co.uk/helpingpeoplelearn How can we support accelerate and direct learning towards an organisation’s strategic needs?

15. Value of learning

22. Back2Basics

23. Jan 2007 / FO 703 Guest Arrival Welcome Front Office Check In and Guest Registration Bitesize Training “ Guests feel comfortable, welcome and confident about being in a Hilton Hotel”

24. Jan 2007 / FO 703 Guest Arrival ? Why is Guest Check In and Registration important?

27. Personal development plan

28. Evaluation of role at an incident

29. A new system at the Comet Customer Support Centre

30. What agents enjoy and what they don’t “ Helping an elderly person getting used to remote control on her TV and receiving her thanks” “ Dealing with customers who won’t let me help them, because they are so angry and frustrated with their experience"

31. What agents enjoy and what they don’t “ Helping an elderly person getting used to remote control on her TV and receiving her thanks” “ Dealing with customers who won’t let me help them, because they are so angry and frustrated with their experience"

39. Aligning organisational and individual needs “ you feel you are a little engineer yourself”

40. Aligning organisational and individual needs “ the systemic relations among technology, organisations and people that are in important in delivering the promises made for new technologies.” Graeme Martin

41. Training an instructor-led, content-based intervention, leading to desired changes in behaviour Learning a self-directed, work-based process , leading to increased adaptive capacity

42. Terms used in articles

43. Web 2.0/social networking? “ the second-generation of internet-based communities that encourage collaboration between users” “ the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform” www.cipd.co.uk/helpingpeoplelearn m.sloman @cipd.co.uk

44. Thank you