1. Resume
CHRIS ISGRO
24 Crown Street
WoolloomoolooNSW 2011
M: 0419 549 701
E: chris_isgro@alumnidirector.com
http://au.linkedin.com/pub/chris-isgro/
SKILLS SUMMARY
 Industry experienced concierge/corporate receptionist operations manager with superior
organizational skills 
 Extensive operations, administration and events experience across a variety of disciplines &
specialtysectors
 Exemplarydegree of procedurestreamliningandbuildingoperationalefficiencies 
 Highlyversatile andstrongabilitytobothmultitaskandprioritise 
 Robustcompanyloyalty& presentable mascotpromotor
 Completelycommitted&a prodigiousinnovator
 An engaging personality and cheerful disposition that impacts positively on company
culture.
EMPLOYMENT HISTORY
April 2014 - Current
CITY OF SYDNEYTOURISM TOURISM/SYDNEY LIVING MUSEUMS/SYDNEYFILM SCHOOL
• VisitorServicesInformationOfficer/FOHConcierge/TourGuide
• Merchandise Sales/EventProduction
• ExhibitionCurator/Collections/Creative Artworker
Sept2013 - March 2014 (CONTRACTEDAPPOINTMENTS)
CHARLES DARWINUNIVERSITY-SYDNEYLEARNING CENTRE/
MACQUARIE GRAMMAR SCHOOL
BusinessType TertiaryEducation& AcademicInstitute
PositionsHeld Front Office Reception/Student Service Administrator/
Course Examinations Invigilator & Supervisor
March-August2013 (CONTRACTED)
TRANSPORT FOR NSW
BusinessType Planning&Infrastructure/GovernmentPolicy&PublicService
PositionHeld Corporate Receptionist/Front of House Visitor Management

2. • Providingstrongfriendlycustomer service toaverybusy
groundfloorfoyerof a 6 level governmentdepartment
• Primarypointof contact to meet& greetdelegatesinahighdemandvolume meetings&
conference facility
• Switchboardoperationsof outbound&inboundmanifestations
• Processsign inregistrationsinafast & timelymannerusingthe passage pointsystem
withdaypass allocations
Jan-Mar 2013 (CONTRACTED)
TAFE NSW SYDNEY INSTITUTE OF TECHNOLOGY ULTIMO
BusinessType TertiaryEducation/ProfessionalAssociation
PositionHeld Front of House Reception&StudentServicesofficer
Responsibilities
• Front office ancillaryoperationsforstudentresources&
Organisational resourcesadministration
• Overseeingcourse materialsprintproduction&distribution
• Fieldingstudentenquiries& requirements
• Switchboardfunctionalities
• Membership&extracurriculumactivitiesasdelegated
July2012 –Dec 2012 (CONTRACTED)
DESTINATION NSW /DEPT OF PREMIER & CABINET
BusinessType Government/DiplomaticLiaison/ConsularCeremony/Tourism
PositionHeld Concierge/DelegationHost&Protocol Officer
Responsibilities
• Maintainingahighlevel of Frontof House reception
• Facilitate &co-ordinate visitingorganisationstothe
Premier’sstate conference rooms
• Fieldingenquiriesfromgovernmentagencies& tourists
• Commandingamultiple line switchboardoperations
May/June 2012 (CONTRACTED)
LAW COURTS LIMITED/SUPREME COURT OF NSW
BusinessType Legal
PositionHeld Administrator
Responsibilities
• Filingregistrarof recordsinthe exhibitsdepartment

3. • Archivingof commercial contractsanddeedsof Financial agreementsbetween
corporate entities
• Documentscanningof statutoryinstrumentsof legislativeprovisionandconstitutional
acts of parliament
• Data entryof antiquatedprobatesandwillsinTRIMrecords management
Sept2011 - April 2012 SENSIS PTY LTD
BusinessType Advertising/Marketing/Communications
PositionHeld Online ProductionSpecialist
Responsibilities
• Publishingphotoshop artefactcontentof clientclassifiedsforthe YellowPagesOnline
businessdirectory
• Art directionof imaging&pagination
• Creative ideationof colouring&visual collateral
May 2005 – July2011 Mc CANN WORLD GROUPPTY LTD
BusinessType Advertising/Marketing/Communications
PositionHeld Concierge Reception/Office OperationsManager
Responsibilities
• Headed up despatch and office management team for Last 6 years overseeing building
maintenance andprofessionalservicesforthe infrastructure of the corporation
• Dutiesincludeddailyinventory,purchasing,supplies,facilities,administrationof financial
documents,utilitiesandarchiving
• Assistedinprofessional servicessupportof accountmanagementandcreative
disciplinesinresearchof advertisingtrade pressandvisual material forprintproduction
• DesigncontentfornewbusinesspitchesImprovedoverall efficiencyandproductivity of
the unitstreamlinedbusinesssynergies&workflow activationfor inter-disciplinary
departmentsof the organisation
• Front deskconcierge fora5 floorcorporate office complex
Reason for leaving Company relocated premises and in the process my department was made
redundant.
Feb2000-Apr 2005 MACQUARIE GRADUATE SCHOOL OF MANAGEMENT
BusinessType TertiaryEducation/Academic/Conference Centre
Positionheld Administrator/GuestService Officer/Corporate Receptionist
Responsibilities
• Front desk receptionandconference facilitationof corporate eventsandseminars

4. • Managed professional services&organisationresourcesforthe conference venue with
TRIM recordsmanagement
• Greetedclients,academicsandstudentsinahighlyprofessional&courteous manner
• Assistanttoprofessors/speakersinpreparationof lectures/coursematerialsandpower
pointpresentations
• Informationofficerof organisational resource libraryincompanyprospectus/subject
and MBA programmes
Reason for leaving Careerdevelopment &offerof employment
Sept-Nov2000 SYDNEY 2000 OLYMPICGAMES
International Olympic Committee
SydneyOrganising Committee OlympicGames(SOCOG)
BusinessType International Sport/Foreignaffairs/Publicrelations/Conferencing
Positionheld Brand Ambassador& Concierge Commissionaire
Responsibilities
• Tour guidinginternational delegates&visitorsaroundSydney’sattractions&sites
• HostingeventsatSydneyOlympicparkforthe EuropeanBroadcastingbureaux
May 1994-Jan 2000 FAIRFAX / FOX STUDIOS/ UNIVERSITY OF SYDNEY
BusinessType Print& mediapublications/Journalism/Entertainment
Positionheld Administrator/Tourguide host/Corporate concierge
Reason for leaving Careerdevelopment&appointmentof employment
Jan 1991-Mar 1994 COMMONWEALTHBANK OF AUSTRALIA (CBA)
BusinessType Banking& Finance
Positionheld Businessservicesregistrar/Administrator/Frontdeskreception
Reason for leaving Careerdevelopment&appointmentof employment
COMPUTER SKILLS & APPLICATIONAPTITUDE:
Proficientin:
• MS WORD
• MS POWERPOINT
• MS EXCEL
• PHOTOSHOP
• LOTUS NOTES
• INTRANETSYSTEMS
• TRIM RECORDSMANAGEMENT

5. TERTIARY EDUCATION
UniversityofSydney
2001 AccreditationqualificationinforScribesInvigilator
ReadersExaminationsAttainment
UniversityofSydney College ofArts
1996-1998 Bachelorof Visual &DesignArts/Creative Communication