1. WILLIAMS KYALO MUTUA
Email: charlowilliams@yahoo.com
Tel: +254 726 164443
LinkedIn: https://ke.linkedin.com/in/kyalowilliamscv
PERSONAL PROFILE:
Nationality: Kenyan
Resident of: Kenya
Date of Birth: 14th
August, 1986
Gender: Male
Marital Status: Married
OBJECTIVE:
To work in a stimulating environment where I can apply and enhance my
knowledge, skill to serve the firm to the best of my efforts, incorporating my
customer service skills and providing uncompromised levels of service, safety,
security, comfort and confidentiality. Enthusiastic and professional with diversified
background and passion for people, building positive relationships with the ability to
adapt quickly to varying situations. Meticulous attention to detail, interpersonal,
customer service and communication skills, with three years of client interface
experience.

2. EDUCATION:
July 2013: Kenya Polytechnic University College
Computer Technology
June 2006: Germany Institute of Professional Studies
Certificate in Cell Phone technology
November 2004: Mbiuni High School
Kenya Certificate of Secondary Education
November 2000: Utithini Primary School
Kenya Certificate of Primary Education
PROFESSIONAL EXPERIENCE
Company Designation Duration
Kenya Comfort Hotels Guest services/IT
Support
August 2013 – To
date
Principle Duties and Responsibilities
 Organize Pre guest check in.
 Provide management feedback on operations, product standards and service
procedures.
 Providing excellent guest service ensuring repeat business.
 Redressing guest grievances.
 Support and configuration of the hotel reservation system.
 Implementing and maitaining the hotel reservation system.
 Ensures guest interaction and helps to build more frequent guests and loyal
customers.
 Maintains inventory records of merchandise.
 Maintains guest information and communication system through the internet.

3. COURSES AND CERTIFICATIONS
Communication Skills: Kenya Polytechnic University College.
Computer Skills: Kenya Polytechnic University College
English and French: Machakos School
Entrepreneurship: Technical University of Kenya
Fire and Safety: Titan Fire and alarm
SKILLS AND ABILITIES
 Excellent in customer relationship Management
 Extremely systematic management of guest reports
 Excellent communication skills
 Versatile Team player and good team management, with ability to perform
under stress.
 Strong interpersonal skills
 Excellent analytical and trouble shooting skills
 Managing multiple projects
 Strategic planning and operational management
 Excellent time management – flexible.
 Computer proficiency- MS Office (Word, Excel, PowerPoint), Outlook and
internet.