Fresh from the Worldwide Partner Conference, where C/D/H accepted Microsoft’s Central Region Customer Experience award, C/D/H hosted a live meeting on updates to the Business Productivity Online Suite. Next generation BPOS, a set of solutions hosted by Microsoft consisting of Exchange, SharePoint, Live Meeting, and Office Communications Online, feature new capabilities like unified messaging and voicemail with Exchange, enterprise social networking with SharePoint, and Office Web apps. Download the slide deck to learn more about: • New BPOS features and capabilities • How C/D/H can help you evaluate online services • Possible cost savings with BPOS • How to take advantage of a complimentary cloud assessment or POC • How to migrate a portion or all users to the cloud For more information about C/D/H or BPOS, contact us at (616) 776-1600 or (248) 546-1800.

1. The Next Generations of Microsoft
Online Services

2. Quick Facts
About Us Approach Partnerships
• 20th Year • Vendor Agnostic • Microsoft Gold
• Grand Rapids & • Non-reseller • VMware Enterprise
Royal Oak • Professional • Cisco Premier
• 25 Staff Services Only • Novell Platinum
• Citrix Silver

3. Expertise
Project Management Infrastructure
Collaboration Access & Identity Management

4. What is the cloud?
An approach to computing that’s about
internet scale and connecting to a variety of
devices and endpoints

5. The Future Of Productivity
Best productivity experience The cloud on your terms
across PC, phone, and browser
Online
On-premises
Unified Business Enterprise Collaboration Enterprise
Communications Intelligence Content Search
Management

6. Accelerating Shift to the Cloud
70%
60% By 2014…
≥ 40% of NEW enterprise IT
50% spend will be cloud-based.
≥ 45% of NEW enterprise IT
40%
workloads will be cloud-based.
30% ≥ 25% of TOTAL enterprise IT
workloads will be cloud-based.
20%
10%
0%
2010 2012 2014
Percentage of New Software Expected to be Cloud-based
Percentage of New Software Expected to be On-premise

7. Infrastructure Investment
Netherlands
Ireland
Washington Illinois
Europe China
Asia
North America Japan
California
Virginia
Hong Kong
Texas India
Puerto Rico
Africa
Singapore
Central and
South America
Australia
Current online locations
Other Microsoft locations

8. Customer Momentum

9. Layers of the Cloud
Consumer Services Business 3rd Party
Services Apps and Solutions
Platform As A Service
Datacenters Computers Networks

10. Microsoft Online Services
Enterprise class software delivered via subscription
services hosted by Microsoft and sold with partners
Business Productivity Online Suite
Web Apps

11. More Features … More Markets
90 Days
Roadmap
communicated
Field,
partner and
customer
inputs
6-8 Weeks
Feature
prioritization
and dev.
sprints
Top feature
requests
identified

12. Business Productivity Online Suite
High Level Roadmap
2009 H1 2010
April 2009 August 2009 Jan 2010 H2 2010
• Deskless Worker • SMTP Relay • Outlook 2003 Connector • Hosted Blackberry Administration
• 19 New Markets • Exchange • Exchange Online Usage Reporting Center
• OC Online Journaling • Expand Languages and Markets • Office 2010 support
• Blackberry Device • New language in • CRM integration with Exchange Online• Enhance Powershell scripting
Support MOAC • Delegate Administration • Enhance syndication partner
September 2009 • Multi-tenant Blackberry Device Support interface
• Support 30K seats
June 2009 March 2010
• Improve Mac Preview later this year & 2011
• Increase mailbox • 25GB mailbox storage per user
Support • Update with Exchange 2010 Server
attachment size default
• Bulk Activation • Update with SharePoint 2010 Server
• Outlook 2003 w/o • Extend SharePoint site collection
• POP Mail Client Update with Communicator 2010
Free Busy limit
November 2009 Server
• Delegate Send As • Improved domain management
• Office Web Apps
July 2009 • SharePoint Auditing • File attachments to service requests
• Free/Busy co-existence
• Hosted Exchange • Partner Name on • Support for Mac OS X Snow
• Single Sign On with identity
migration tool Invoice Leopard
federation
• Increase • Enhance Live Meeting Usage
• Redesigned User Interface
SharePoint Reporting
• More administration and access
upload size to • Enhance Live Meeting Recording
control
250MB Publication Process
• Communication Online
• Live Meeting • Enhance service communication via
Conferencing
Standard to 250 RSS
• Communication Online Voice
users
• New markets and languages
• Quick Trial April 2010
• More to be announced
• Partner order on • Extend service in 17 additional
behalf markets

13. Next Major Wave of Innovation

14. New Capabilities Powered By
Exchange 2010
 Voice mail with  Enhanced Web-  Free/busy between
Unified Messaging based cloud and on-
 Integrated archiving administration premises
 Retention policies  Role-Based  Cross-premises
and legal hold Access Control management
 Transport rules  Remote  Native migration
 Multi-mailbox PowerShell tools
search
 Conversation View
 MailTips

15. E-mail,
Detail Comparison
Contacts, Compliance/
Client Access UM, Fax Security Administration
Calendaring Directory Archiving
• Outlook Anywhere • Delegates • Personal contacts • [not available] • Forefront Online • Web-based • Journal e-mail to
• Autodiscover (“send on behalf of”) • Shared contacts Protection for management external archive
• Shared mailboxes • Hosted voicemail Exchange (AS/AV) • Active Directory sync • Journal e-mail to EHA
• Outlook Web Access • Personal distribution
(“send as”) groups (integration with PBX) • Forefront for • Bulk user activation
• Custom OWA URL
• Server-side • Outlook Voice Access Exchange (AV)
• Entourage 2004*, • Shared distribution • Deleted item recovery • Exchange Personal
forwarding groups • “Play on phone” • Route inbound mail Archive
2008*, • Deleted mailbox
• Out of Office button on-prem for filtering
WS edition • Global address list recovery • E-Discovery
• WebReady document • Missed call • Safe senders (Multi-Mailbox
• POP • Offline address book
viewing notifications • Blocked senders Search)
• Windows Mobile • Remote PowerShell
• Conference rooms • Caller ID • Forced TLS • Message Retention
• iPhone • Dynamic distribution • Role Based Access
• Resource booking • Company auto- • S/MIME (Archive and Delete
• Other ActiveSync groups Controls (RBAC)
attendant attendant Policies)
devices • Restricted • Exchange
• Conference room • Self-service PIN reset • Message Retention
• BlackBerry Enterprise distribution groups • Sign in using AD Management Console
delegation (Legal Hold Policy)
Server (add-on) • Moderated • Message waiting credentials (x-premises
• Tasks indicator management) • Compliance Auditing
• Remote device wipe distribution groups • Route outbound mail
• Voicemail preview on-prem for filtering • Enhanced migration • Transport rules
• Share personal
• Conversation view contacts • Call answering rules • Multi-factor auth tools • Custom disclaimers
• IMAP
• Ignore/move • Contact info update • Protected voicemail (smartcard, soft cert) • No OST resync after
• Customize • Exchange 2007-style
conversation (user self-service) • Integration with migration Managed Folders
ActiveSync
• MailTips on-premises RMS • Offboarding tools
security policies • Speech-enablement of • Multi-mailbox search
(for search, pre- • Support for orgs
• Full OWA support in • Mail aggregation directory and auto- export
• Hierarchical address licensing) >30,000 users
Firefox/Safari • Shared nickname attendant to PST
book • RMS transport rules
• IM and presence in cache • GUI for some features
• GAL segmentation • Journal decryption
OWA across OWA and • PST import and
mobile of RMS messages export
• OWA side-by-side
• Message tracking • Outlook Protection • Provision users in
calendar view
(user self-service) Rules multiple datacenters Applications/
• Mobile free/busy
lookup • Free-busy interop Developer
with on-premises • S/MIME in OWA
• Mobile reply status
• Free/busy sharing • Exchange Web
• Mobile SMS sync
with other orgs Services (EWS)
• Over-the-air update
• Share full calendar • EWS Managed API for
for Outlook mobile
detail .NET
with other orgs • SMTP relay
• OWA login: public/ • Publish calendar for
private radio buttons anonymous access • MAPI/CDO access
• Online today • Exchange 2010 • Future release or • Custom code/dlls
• GUI for managing feature coming to On-premises only • Transport agents
some features Exchange Online • Custom OWA themes,
colors, add-ins
*Capability is not carried forward after Exchange 2010 upgrade • Public folders

16. New Capabilities Powered By
Communications Server “14”
 OC ‘14’ enhancements:  OC as unified client  ‘Online Voice’ coming in
 Photos, contact card  PC audio, video and web the future – specific
 Activity stream conferencing features TBD
 Enhanced Office 2010  Up to 250 attendees
integration  Desktop and application
 Skill Search (in sharing
SharePoint)  PPT upload and
 PC-toPC audio/video whiteboard
across firewalls  Rich (OC) and web clients
 Federation with other  One click to share and join
OCS/OCO  Integration with 3rd party
 PIC with Windows Live PSTN Audio conferencing
 Communicator Mobile services

17. Detail Comparison
Federation and Security/
IM/Presence Conferencing Voice Client Administration
Co-Existence Archiving
• Multi-party IM and • Live Meeting • PSTN IN/OUT using • Office Communicator • Presence integration • Power Shell Cmdlets • IM and media
Presence Standard OC** (OC) 2007 R2 with Exchange/SP for encryption
• Address Book Search • Call controls online and user provisioning • IM filtering
(transfer, hold, • Office Communicator on-premises • Power Shell cmdlets
• Distribution lists • Unified OC client
forwarding)** (OC) “14” for Server config
• File Transfer • OC Audio, video and • IM archiving**
• Simultaneous • Reach Client - • IM/P/A/V Federation management
• PC-to-PC audio and web conferencing • Anti-virus scanning
ringing** Silverlight with
video (inside firewall) • Escalation from IM on-prem OCS for meeting content**
• Voicemail via (IM and conferencing) • Multitenant aware PS
• Office integration • Desktop sharing cmdlets for fedration
Exchange Online • Attendee OC client** • IM/P/A/V Federation
(Presence, click-to- including user mgmt • 3rd party
• Applications sharing UM** • Communicator Mobile with other OCO
communicate etc…) for split domain compliance solutions
• PPT upload tenants
• Mac Messenger**
• Whiteboard • IM/P PIC w/ Wlive • Multi-tenant aware
• IP deskphone Power shell
• Firewall traversal for • Annotations • Split domain support
• Response groups (OCO/OCS on-prem)** commandlets for
files • Sharing from Office • E-911 via OC conf/collab
and A/V apps
• Branch office • Provisioning cmdlets Applications/
• Skill search in • Lobby appliance for Developer
SharePoint
• Easy join from • Call admission ACP provisioning
outlook reminder control • Provsioning cmdlets
• Client-side recording • Analog devices for • 3-4 Pilots (OC APIs)
and playback MC provisioning
• Common area phones
• Integration with ACP • Improved • Communicator
• Call park troubleshooting
providers for PSTN Automations API
audio conferencing • Private line • Usage reporting
• Delegation
• Server-side APIs
• Team Call
• BigFin UI
• Integration with on-
premise video • Detailed health and
conferencing systems toplolgy status
• PSTN audio
conferencing on OCS
MCUs
** Feature availability TBD
• OCO Today • OC 2010 feature • Future release or
coming to OC On-premises only
Online

18. New Capabilities Powered By
SharePoint 2010
 Portal site templates  Enhanced document  Excel Services
 Extranet access collaboration and  Access Services
 Internet sites management  Visio Services
 MySites (incl.  Office Web Apps  Improved human
MyContent; MyProfile;  Cross site-collection workflows
MyNewsfeed) search  Forms Services
 Tag clouds, activity  Search refiners  Project Online
feeds  People search
 Improved Wikis and
Blogs
 Office 2010
integration incl.
support for Offline
Working

19. Detail Comparison
Sites Communities Content Search Insights Composites Service Specific
• RSS Content • People and groups • Document • Search in a single site • Integrated business • Forms libraries • Multiple Site
Syndication lists Information Panel collection intelligence • Custom non-code Collections per
• Privacy and security • Calendars • Document Action Bar dashboards workflows customer
• Audience Targeting • Email Integration • Retention and • Enterprise content • Key performance • Centralized forms • Manage Site
Auditing policies sources indicators (KPIs) management and Collection Features
• Site and document • Task Coordination
aggregation • Navigation controls • Cross site-collection • Filter web parts control and quota
• Surveys
• Site Manager • Content publishing search • Integrated flexible • Design once • Off-boarding of
• Document customer data
• Admin and spreadsheet development model
• Mobile Device Collaboration • Page Layouts
Management publishing • Form import wizard
Support • Issue Tracking
• Indexing Controls • Share manage and • Integrated • Vanity domains for
• SharePoint sites and • Templates • Improved Content
• Phonetic Search control spreadsheets deployment model for non-SSL sites only
Documents Roll up authoring
web parts • People search • Web based business no-code forms • Tenant admin across
• Slide Libraries intelligence using
• Integration with • Standard Site • Compatibility Checker site collections
• Document excel services
SharePoint designer templates • Business Data Search • Better control of
Management Site • Data connection
(except site backup • Improved Wikis and (via Indexing and FQDNs
Templates libraries • Improved Forms
and restore Blogs federated query) • Managed path site
• Standard Enterprise • Report center Technology
• Real time presence • FAST collections
and Publishing Site • Improved Workflows
and communication • Defining new custom • Visio Integration
• Portal Site Templates templates
content sources • Web Analytics • Business Document
• Site Directory • Tagging (Content and • Policies, auditing and Workflow Support
Expertise) compliance • Crawling BDC Data • Improved Usage
• Colleagues and • Partial trusted Other
• Rating • Relevance Analytics
membership web • Improved Records workflow actions
parts • Note Board Repository Features
Did you • Access Services
• User Profiles import • Tag Cloud • Legal holds
mean? • Performance Point • Improved SharePoint • Project Online
• Extranet Access • Activity Feed • Metadata and Designer
• Query Services • Access Services
• Anonymous Access • Standard Meeting Site taxonomy
Recommen • Business data web • Sandbox Solutions
• Multi-lingual user Templates • Content Organizer dation parts
interface • SharePoint • Metadata driven • Configure blocked file
• Configure crawled file • Business data actions type
WorkSpace Navigation • BCS (read/write)
• New UX type
• Hierarchical • Document IDs • Custom Installed • Self service site
• Cross Browser • Authoritative pages creation
Organization Chart InfoPath form
Support (Safari, IE, • Document Sets
• Improved My Sites templates • Custom Managed
FF) • Office Web Apps
• External Lists Paths
• Office 2010 Client
integration • Roll up usage
• Integration with Analytics
Microsoft information
rights management
(IRM)
• Online today • SharePoint 2010 • On-premises only
• Site variations
*Capacity increase: 10 GB for each subscribing feature coming to
• Content staging and
company plus 500MB per user (USL). deployment
SharePoint Online
• Configure Information
Management

20. New platform capabilities
coming for BPOS

21. Programmability and More
Control
Service Specific Control
Fall through experience to specific services
to gain similar server configuration control
Platform Web Services
New programmability layer allowing third party to
interact with platform, by-passing the user
interface
Remote PowerShell
Manage the hosted Exchange environment via
command line, build applications that leverage the
service to meet your existing business requirements
and processes
Collaboration Customization
Visual Studio 2010 and SharePoint tools for building,
testing and packaging Sandboxed Solutions

22. Authentication and Sign-On
Active Directory Federation Services powers
enterprise single sign-on
On Premises
ADFS 2.0 (Geneva)
Users are authenticated by local
Windows Server Geneva server
2008
No client sign-in tool required
 Users don’t need to remember separate cloud passwords
 Administrators can retain existing domain security policies
 Supports multi-factor authentication
 Allows you to block access to users outside your firewall

23. Ease of Use Improvements
IT Pro
Today
Subscription Service
and Trial Administration
Future Single Service
Portal Connector
One place to go for subscription management, Ensure PC
service administration, and service usage has the latest
patches to
work with
Office Clients

24. New Platform Requirements
Operating System Requirements
 XP SP3 with RPC over HTTP patch
 XP Home and Media Center edition only for managed identity deployment
 Vista SP2
 Windows 7
 Mac OS X 10.4 (Tiger), 10.5 (Leopard), 10.6 (Snow Leopard)
Office Client Requirements
 Office 2007 SP2 and above
 Investigating support for Outlook 2003 with Exchange Online
 Investigating support for Office 2003 with SharePoint Online
 Office 2008 for Mac and Entourage 2008 Web Services Edition
 Service Connector with .NET 2.0 or later (highly recommended)
 New Office Communicator Client
 Mac Messenger 9
Browser Requirements
 Internet Explorer 8 is required for XP
 Internet Explorer 7 for Vista users
 Firefox 3.x
 Safari 4.x

25. Retail USL Pricing
BPOS Standard
Microsoft Exchange Online Standard
$10.00 Business Productivity
Online Suite
Microsoft Office SharePoint
Online Standard Includes:
$7.25 Exchange Online Standard
Office SharePoint Online Standard
Microsoft Office Communications Online Office Communications Online
(IM and Presence)—Not in V1 Office Live Meeting Standard
$2.50
Starting from $10 per user per month.*
Microsoft Office Live Meeting Standard *Includes a 12-month subscription. Minimum of 5 seats required.
$4.50
Exchange Online
Deskless Worker $2.00
Deskless Worker Suite
$3.00
SharePoint Online
Deskless Worker $2.00
BPOS Dedicated requires additional service subscription licenses, including first 5,000 seats
Pricing above does not include volume discounts and Step-Up discount

26. Savings Calculator
Average Account – 100 seats,
Own CALs
100 x $7.15 x 12 = $8,580 per year

27. Free Trial
• Visit http://www.microsoft.com/online/business-
productivity.mspx
• Click Buy
• Sign-in or create a windows Live ID
• Follow the prompts to complete customer information
• Click on the Services tab
• Choose Business Productivity Online Suite and Add to
Cart
• Click on Find a Partner
• Enter Partner ID 507149 or
• Conway Dierking & Hillman
• Complete Checkout

28. Available BPOS Offers
Commercial clients Commercial clients Commercial clients over
between 25-250 seats between 250-500 seats 500 seats
Free 30-day trial. Can be Free 30-day trial. Can be Free 30-day trial. Can be
extended up to 60 days. extended up to 60 days. extended up to 60 days.
$500 towards C/D/H
$1000 towards C/D/H cloud- $1000 towards C/D/H cloud-
consulting service* with
computing assessment computing assessment
BPOS purchase listing
(requires pre-approval) (requires pre-approval)
C/D/H as partner of record
$2500 towards C/D/H BPOS $5000 towards C/D/H BPOS
POC 25 seats or more. POC for up to 75 seats.
(requires pre-approval and (requires pre-approval and
completed BPOS POR form) completed BPOS POR form)
*Migration planning, document site repository, SharePoint team site development, or Live Meeting best practices
training
*Non-commercial clients contact C/D/H for available programs

29. Thank You
Royal Oak Grand Rapids
306 S. Washington Ave. 15 Ionia SW
Suite 212 Suite 270
Royal Oak, MI 48067 Grand Rapids, MI 49503
p: (248) 546-1800 p: (616) 776-1600
www.cdh.com
(c) C/D/H 2007. All rights reserved