On June 9th, C/D/H hosted a live meeting presentation on Microsoft’s cloud computing solution, the Business Productivity Online Suite (BPOS). BPOS is a set of messaging and collaboration solutions hosted by Microsoft, and consists of Exchange Online, SharePoint Online, Office Live Meeting, and Office Communications Online. This presentation includes information on how C/D/H can help you evaluate online services, possible cost savings with BPOS, how to take advantage of a free cloud computing assessment or BPOS POC, among other information. For more information about C/D/H or BPOS, contact us at (616) 776-1600 or (248) 546-1800.

1. November 2009

2. November 2009
Quick Facts
About Us Approach Partnerships
• 20th Y
Year • V d Agnostic
Vendor A ti • Microsoft Gold
• Grand Rapids & • Non-reseller • VMware
Royal Oak • Professional Enterprise
• 25 Staff Services Only • Cisco Premier
• Novell Platinum
• Citrix Silver

3. November 2009
Expertise
Project Management Infrastructure
Collaboration Access & Identity Management
y g

4. November 2009
Agenda
• Introducing BPOS
• Overview of Solutions
• Pricing and Licensing
Pi i d Li i
• Next Steps
p

5. November 2009
IT Challenges
Customers tell us …
• We want the features of the latest platform, but we don’t
want to upgrade or don’t have the skills …
• We can’t keep good IT people to run the platform and we
We can t keep good IT people to run the platform, and we
need to free up our best people to work on strategic
projects …
• We want more predictable IT costs even if it doesn’t save a
lot of money …
• We can’t spend enough to ensure security and reliability
We can t spend enough to ensure security and reliability …
• We want to provide capabilities to employees who don’t
have those today but don’t want to spend time learning new
skills …

6. November 2009
Transformational Era

7. November 2009
The Industry Debate
• Security and Privacy
• Customizability
• Visibility and Control
• Data Accessibility
• Global Reach
• Ease of Provisioning
• Business Agility
• Deployability and Manageability

8. November 2009
Software
• Best of both worlds
• User in control
User in control
• Deployment choices for IT
Services
•Extending tools and platform to cloud computing
Extending tools and platform to cloud computing
• Experience across multiple devices
• Best‐in‐class service level agreements (SLAs)
and IT governance

9. November 2009
Microsoft Online Services
Enterprise-class software delivered via subscription
services hosted by Microsoft and sold with partners
Business Productivity Online Suite

10. November 2009
Microsoft Online Today
More than 500,000 paid seats
Business Productivity Online S it R f
B i P d ti it O li Suite Reference C t
Customers

11. November 2009
Key Investment Areas
Business Productivity Online Suite (BPOS)
• Anywhere* access desktop, mobile, Web
Anywhere access—desktop, mobile, Web
• Seamless user experience across workloads Streamlined
• Team collaboration and conferencing Communications
• Real‐time communications
• Always up‐to‐date technology
• Lower rollout and run rate cost Simplified
p
• Improved agility and resource utilization Management
• Active Directory® synchronization
• Data hygiene supported by multi layered
Business‐Class
antivirus and spam filtering
Security and
• Highly secure data access for users via HTTPS Reliability
y
• Geo‐redundant data center architecture
*Anywhere Internet access is available

12. November 2009
Integrated Capabilities
Streamlined Communications
Communicate and collaborate seamlessly across
applications and devices
E - Mail Web Conferencing
Instant Messaging
Document Sharing
Presence
Calendaring Workflow Mobility Offline Access Archiving

13. November 2009
Ease of Use
Simplified Management
Unified access point for all online services
 Trial and Buy  Single Sign-On
 User Management Anywhere* Access  Application Access
Settings IT Pro User  SharePoint® Links
 without VPN Downloads
 Support 
 Tools  Password Reset
Subscription Service Rich Client
and Trial Web Access
Administration Access
* Anywhere Internet access is available
* Only available with BPOS Standard today

14. November 2009
Branch Office
Flexible Deployment Choices
Simplified Management
Giving IT the flexibility to choose online
deployment by geography, workload, or roles
HQ

15. November 2009
Accelerate Speed to Value
Simplified Management
Always up‐to‐date capabilities at a predictable cost
Key Benefits
 Up and running quickly
 Latest software
 No more server upgrades
 Subscription based
 Predictable cost
 Optimize productivity
Software + Services Accelerate the Journey
Basic Standardized Rationalized Dynamic
IT is a IT is an Efficient IT is a Business IT is a Strategic
Cost Center Cost Center Center Asset

16. November 2009
Secure, Encrypt,
Secure Encrypt and Retain Messages
Business‐Class Reliability and Security
Protect from spam and malicious software, satisfy retention
requirements, and encrypt data to preserve confidentiality
INTERNET
(Optional)
SPAM
COPY
COPY
(Optional*)
*Archiving for Microsoft® Exchange Online Dedicated is delivered via a third‐party service

17. November 2009
Highly Secure Data Centers
Business‐Class Reliability and Security
Delivering highly secure, private, and reliable computing
experiences based on sound business practices
Filtering Routers
Firewalls
Key Features Intrusion Detection System
 Geo-redundant data centers
 N+1 architecture System Level Security
y y
 9 layers of data security Application Authentication
 Access via Secure Socket Application Level Countermeasures
Layer (SSL)
Virus Scanning
 ITIL/MOF operational practices
 24x7x365 support Separate Data Networks
 Backed by 99.9% uptime SLA
99 9% Authentication to Data

18. November 2009
Data Center Locations
Netherlands
Ireland
Washington Illinois China
Japan
California
Virginia
Hong Kong
Texas India
Puerto Rico
Singapore
Current online locations
Other Mi
Oth Microsoft locations
ft l ti

19. November 2009
Deskless Worker SKU
Low-cost offering to users that do not have
L t ff i t th t d th
messaging and collaboration capabilities today
Exchange Online Deskless Worker SharePoint Online Deskless Worker
• 500 MB mailbox • Read-only access to calendars,
contacts,
contacts portal sites only
• Outlook® Web Access (OWA) Light only
• Read-write access to wikis,
• Messaging, calendar, contacts
blogs, and forms
• Antivirus Antispam
• Set-mail alerts
• Optional archiving and mail encryption
• Search capabilities
• No mobile access
• No mobile access

20. November 2009
Worldwide Availability
Markets
• Australia
• Austria
• Belgium
• Canada
• Denmark
• Finland
• France
Service Portal
• Germany Languages
• Ireland
I l d
• Italy • English Data Centers
• Japan • French
• Netherlands • German • United States
• New Zealand • Spanish • Dublin
• Norway • Japanese
• Singapore
• Portugal
• Amsterdam*
• Spain *Data centers used for
• Hong Kong*
Sweden
geo‐redundancy
•
• Switzerland
• United Kingdom

21. November 2009
Standard and Dedicated Versions
Standard Dedicated
 Multiple customers, one architecture  Single customer per architecture
 Customer needs rapid deployment  5,000 seats minimum
 5 seats minimum  Optimize for 20,000+
20 000+
 Cost efficiency a key focus  Customer needs most server features

22. November 2009
Comparing the Offerings
Standard vs. Dedicated vs. On‐Premises
On-Premises
BPOS Servers
BPOS Dedicated • Most management required
• Most integration possibilities with
gement
• Simple to manage LOBs, custom apps, third-party apps
Standard • 99.9% SLA
• Web services and custom code
• Access to all Exchange Server fine-
grained policy and configuration
• Simplest to manage integration with LOBs, custom apps, • All features of SharePoint
Manag
• 99 9% SLA
99.9% third-party apps • Requires server HW management
• Web services only integration with • More access to Exchange Server fine-
LOBs, custom apps, third-party apps grained policy and configuration but
• Least access to Microsoft Exchange must be administered through support
Server fine-grained policy and • More features of SharePoint
configuration • More features of OCS
• Limited features of SharePoint • No server HW management
• Basic IM and presence from Office
Communications Server (OCS)
• No server hardware (HW) management
Configuration and Flexibility

23. November 2009
Feature Comparison Overview  Future Releases  Current Feature
Deskless Standard Dedicated
Server Features
Server Technology Microsoft Online Services (5 Seats Min) (5 Seats Min) (5,000 Seats Min)
Unified Messaging  
Public Folder 
AD Credential Synchronization
y  
Messaging
g
Calendar Free/Busy with On-Premise  
Messaging Records Management  
Outlook & Mobility Connectivity  
Antivirus, Antispam   
Shared Contacts, Tasks   
500 MB OWA
MB OWA
E-Mail, Shared Calendar, OWA 5 GB Mailbox 5 GB Mailbox*
Light Only
Internet Sites  
Extranet Collaboration  
Custom Code Support  
ation
Access/View
Excel® Services Documents  
Enterprise Data Search
Collabora
 
Fill Out Forms
People and Personalization  
My Sites Post Contacts,  
Enterprise/Web Content Calendar, Tasks  
Site Search  
Blogs, Wikis, Intranet Sites  
Templates and Web Parts  
Public Switched Telephone Network
(PSTN) Connected Voice
unications
Call Management
Public IM Connectivity  
Business Partner Federation  
Communicator Web Access Not Available
 
Commu
Office Communicator Connectivity  
IM/Presence Awareness  
Multiparty Voice/App Sharing  
Web Conferencing  

24. November 2009
Exchange Server Online Details  Future Releases  Current Feature
Exchange Server 2007 Features Standard Dedicated Exchange Server 2007 Features Standard Dedicated
Default Mailbox Size 5 GB 5 GB Outlook Web Access  
Larger Size Mailbox Available   Outlook Anywhere  
bility
Shared Contacts, Tasks   Outlook 2007 Support  
Client and Mob
Message Attachment   Outlook 2003 Support  
General
Deleted Item Retention   Entourage Support 3
 
Conference Room   Firefox /Safari Web Browser 4  
99.9% Uptime SLA   Windows Mobile® 6 Devices  
24x7 Web/Phone IT Pro Support   ActiveSync® 12 Devices  
Geo-Redundancy
Geo Redundancy Data Protection   BlackBerry D i 5
Bl kB Devices  
Public Folder 
AD Credential Synchronization  
oexistence
Antivirus/Antispam  
AD/GAL Synchronization  
Secur and
pliance
Rights Management Service 2  
Mail Encryption (Optional)   On-Premise Exchange Free/Busy  
rity
Comp
Co
E-Discovery A hi (O ti
E Di Archive (Optional)
l)   On-Premise Notes Free/Busy  
Personal Archive (Optional)  
Messaging Records Management   Exchange Server 2000, 2003, 2007  
Migration
Exchange Server 5.5  
MAPI  
sibility
Notes/Domino  
Exchange WebDAV  
GroupWise
p  
SMTP Relay   M
Extens
POP3/IMAP  
Exchange Web Services  
POP3/IMAP4  
Customer Portal  
Portal
Online
Outbound Fax  Administration Center  
UM and
Fax
Voice-mail Integration   Company Portal  
Outlook® Voice Access   Sign-In
Sign In Client 
1 Deskless available in both standard and dedicated versions
2 Can integrate with on site-deployment of Rights Management Service 4 Only OWA Light is supported on Firefox and Safari browsers
3 Free/Busy and Global Address List (GAL) is not supported on Entourage 5 Provide basic Blackberry support (mail, calendar, contacts, GAL, device /wipe)

25. November 2009
SharePoint Online Details (1)  Future Releases  Current Feature
SharePoint Server 2007 Features Standard Dedicated SharePoint Server 2007 Features Standard Dedicated
Collaboration Site Templates 2   Client Integration  
Meeting Site Templates 3   SharePoint Designer  
Surveys   RSS Content Syndication  
on
People and Group   Audience Targeting  
Collaboratio
Sync with Outlook   Site Manager  
E-Mail Alerts and Notifications   Site Documentation Aggregation  
Issue Tracking   Portal Site Templates  
Portal
Document Collaboration   User Profile Import  
Presence   Privacy and Security  
Social Networking   Audience Targeting  
Mail Enabled List   My Sites; Site Directory  
Colleagues and Memberships  
Document Info Panel/Action Bar   Document Roll-Up Web Part  
Content Authoring   Mobile Device Support  
Master Pages, Layouts, Controls   Backup and Restore SP Designer  
Retention and Audit Policies 4   Aggregate Web Parts  
Three State Workflow  
Content Management
State Variations   Search (UI, relevance, security)  
High Fidelity Web Site/Branding   Cross-Site Collection Search  
Search
Slide Library   Enterprise Content Sources  
WYSIWYG Content Editor   People Search  
Content Staging, Publishing, Deploy   Search Federation  
Business Data Search  
IRM Integration  
Std Business Doc Workflows   Form Libraries  
Std Enterprise Site Templates   Custom Noncode Workflows  
Forms
Std Publishing Site Templates   MOSS Out-of-Box Workflows  
Records Repository and Legal Hold   Browser Based Forms  
E-mail Content as Records   Custom Code Workflows  
VSTF Integration  
1Deskless available in both standard and dedicated versions 3 Standard does not include Blank Meeting, Decision Meeting, Social
2Standard does not include My Site Host, News Home Meeting, Multipage Meeting Workspace
Template, 4 Standard does not include logging of all actions on sites, content, and
Internet Presence Web Site workflows, audit log reporting

26. November 2009
SharePoint Online Details (2)  Future Releases  Current Feature
SharePoint Server 2007 Features Standard Dedicated
BI Dashboard  
KPI and Filtering Web Parts  
Intelligence
Report Center Templates  
Business
Excel Services  
Data Connection Libraries  
Business Data Catalog  
Business Data Web Parts  
Performance Point Integration  
99.9% Uptime SLA  
24x7 Web/Phone IT Pro Support  
Geo-Redundancy Data Protection  
Multiple Site Collections Support  
Service Specific
c
Vanity Domains  
250 MB/User Storage  
Authenticated Access  
30 Days Backup and Restore  
WAN Acceleration  
Preproduction Environment  
Partner Access  
Anonymous Access  

27. November 2009
OCS Online Details  Future Releases  Current Feature
OCS 2007 R2 Features Standard Dedicated OCS 2007 R2 Features Standard Dedicated
IM and Presence via OC Client   Group Chat  
on
Advanced Collaboratio
IM and Presence via OC Web Client   1:1 Audio and Video – Internal2  
IM and Presence via Mobile Client   1:1 Audio and Video – External  
IM and Presence
Multiparty IM   File Transfer – Internal2  
Address Book Search   File Transfer – External  
Distribution List Expansion   Web Conferencing  
Office Presence Integration   Audio and Video Conferencing  
Exchange Calendar Integration1   Unified Messaging with Exchange  
SharePoint Presence Integration   Enterprise Voice  
Federation  
PIC  
Security and
Compliance
IM Filtering  
Encryption  
Content Archiving 
Antivirus  
1 Manual workaround needed
2

28. November 2009
Features
Attributes Standard
Exchange Server, SharePoint, Similar features for Exchange Server but greater disparity for SharePoint and OC Online
and OCS Features
Subscription Management Purchase via Enterprise Agreement or Microsoft Online Customer Portal; Annual prepay; monthly billing
User Provisioning AD sync available but requires self‐service activation via Microsoft Online Administration Center; companywide
pooled storage
Service Configuration
g Self‐configuration via portal
g p
Limited configuration capabilities
User Experience Different credentials versus AD with required use of Sign‐on/Client
User Access No need for VPN; all HTTPS
Support 24x7 IT Pro call support and support portal
IT Pro call support and support portal
SLA 99.9% with up to 100% credit, reactive reporting only
Coexistence and Migration NO free/busy coexistence
Standard tools only support Exchange Server 2000 + migration, 2 stage migration for other platform or partner
Data Center Hosting Multitenant architecture
Security and Continuity Geo‐Redundancy
CyberTrust Certification in progress
SAS70 in progress
Extensibility Web services support but NO code‐level customization for SharePoint

29. November 2009
Retail USL Pricing
BPOS Standard
Microsoft Exchange Online Standard
$10.00
$10 00 Business Productivity
Online Suite
Microsoft Office SharePoint
Online Standard Includes:
$7.25 Exchange Online Standard
Office SharePoint Online Standard
Microsoft Office Communications Online Office Communications Online
(IM and Presence)—Not in V1 Office Live Meeting Standard
$2.50
Starting from $10 per user per month.*
Microsoft Office Live Meeting Standard *Includes a 12-month subscription. Minimum of 5 seats required.
$4.50
Exchange Online
Deskless Worker $2.00
Deskless Worker Suite
$3.00
SharePoint Online
Deskless Worker $2.00
BPOS Dedicated requires additional service subscription licenses, including first 5,000 seats
Pricing above does not include volume discounts and Step‐Up discount

30. November 2009
Savings Calculator
Average Account – 100 seats, Own CAL s
Average Account – 100 seats Own CAL’s
100 x $7.15 x 12 = $8,580 per year

31. November 2009
Free Trial
• Visit http://www.microsoft.com/online/business‐
p
productivity.mspx
y p
• Click Buy
• Sign‐in or create a windows Live ID
• Follow the prompts to complete customer
ll h l
information
• Click on the Services tab
• Choose Business Productivity Online Suite and Add
to Cart
• Click on Find a Partner
Click on Find a Partner
• Enter Partner ID 507149 or
Conway Dierking & Hillman
• Complete Checkout

32. November 2009
Available BPOS Offers
Commercial clients Commercial clients Commercial clients over
between 25-250 seats between 250-500 seats 500 seats
Free 30-day trial. Can be Free 30-day trial. Can be Free 30-day trial. Can be
extended up to 60 days. extended up to 60 days. extended up to 60 days.
$500 towards C/D/H
$1000 towards C/D/H cloud- $1000 towards C/D/H cloud-
consulting service* with
computing assessment computing assessment
BPOS purchase listing
(requires pre-approval) (requires pre-approval)
C/D/H as partner of record
$2500 towards C/D/H BPOS $5000 towards C/D/H BPOS
POC 25 seats or more. POC for up to 75 seats.
(requires pre-approval and (requires pre-approval and
completed BPOS POR form) completed BPOS POR form)
*Migration planning, document site repository, SharePoint team site development, or Live Meeting best
practices training
*Non-commercial clients contact C/D/H for available programs

33. November 2009
Thank You
Th k Y
Royal Oak Grand Rapids
306 S. Washington Ave. 15 Ionia SW
Suite 212 Suite 270
Royal Oak, MI 48067 Grand Rapids, MI 49503
p: (248) 546-1800
546 1800 p: (616) 776-1600
www.cdh.com