INSIGHTWARE – Better Insights, Better Business.

1. © 2019 Plantronics Inc. All rights reserved. 1

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INTRODUCING
PLANTRONICS MANAGER
PRO
Simplify headset management and gain actionable insights
Patrick Carmody – OCT / NOV 2019

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USE-CASE
SCENARIOS
FEATURES A QUICK TOUR DEMOSA AND
CHALLENGES
AGENDA

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SITUATIONAL
AWARENESS

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“Situational awareness or situation awareness (SA) is the perception of
environmental elements and events with respect to time or space, the comprehension
of their meaning, and the projection of their future status
• Collective & Persistent Noise in the office
• Informal meeting between agents
• Clusters of disturbance

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CHALLENGES FOUND IN THE OFFICE WITH
HEADSETS?
• Keeping track of number and types of headsets
• Making sure headsets are compliant to
your standards
• Knowing what softphones are being used
• Identifying users with duplicate devices
• Keeping headsets up-to-date
• User abusing mute and volume functions
• Health and Safety for hearing loss
• Providing user support/troubleshooting
• Headset Failures
• Incorrect Headsets used in Contact Centre

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WHY YOU NEED PLANTRONICS MANAGER PRO
“Are people using the device as expected?”
“Will our headset-base work with future hardware
investment plans?”
“Deploying firmware updates to all headsets to keep
up with the latest development takes time.”
“Who is using headsets within my CC?”
“I need to save time in my already busy day.”

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USE-CASE
SCENARIOS

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CHALLENGE
Joseph manages a large contact center that
has been receiving sub-par ratings from
customers on the service they’ve received.
He wants to help his agents serve customers
better and be more productive.
SOLUTION
Joseph uses Plantronics Manager Pro
to identify patterns of overtalk or silence that
merit investigation.
Improving customer experience

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CHALLENGE
Rachel’s team of customer service
representatives has expanded recently and
moved into a new space. She wants to make
sure that her staff aren’t exposed to possibly
dangerous levels of noise, both for their
safety and to comply with local regulations.
SOLUTION
Plantronics Manager Pro lets Rachel lock in
device settings at safe levels, monitor daily
noise exposure and track acoustic events.
Ensuring regulatory compliance

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CHALLENGE
Linda has been tasked with trimming her
budget. One of the first things she wants to
do is identify users who have more than one
headset.
SOLUTION
With Plantronics Manager Pro, Linda can see
all users and all devices, including those that
haven’t been active for 60 or 90 days.
Managing inventory

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PLANTRONICS
MANAGER PRO -
FEATURES

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Monitor, manage and maintain devices
company-wide
ALL-IN-ONE HEADSET CONTROL. ALL IN THE CLOUD.
Unlock insights

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Plantronics Manager Pro
Plantronics Hub (for
Mac/Windows)
Plantronics Hub (for iOS/Android)
API Powered Dashboard Poly Headset
A complete audio management solution
A COMPLETE AUDIO MANAGEMENT SOLUTION

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Asset Management and Adoption
Reports include:
• Device Adoption
• Device Distribution
• Device Inventory
• Incompatible Products
• Policy Compliance
• Softphone Adoption
• User Activity
• Version Status
ESSENTIAL ANALYSIS — INCLUDED WITH YOUR
SUBSCRIPTION

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• Acoustic Events
• Noise Exposure
Call Quality and Analytics
ADD ANALYSIS SUITES AS YOU NEED THEM
• Conversation Analytics
• Radio Link Quality
• Common Action

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PLANTRONICS
MANAGER PRO –
A QUICK TOUR

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DASHBOARD

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ASSET MANAGEMENT AND ADOPTION

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ASSET MANAGEMENT AND ADOPTION

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CALL QUALITY AND ANALYTICS

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CALL QUALITY AND ANALYTICS- WIRELESS

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HEALTH AND SAFETY

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REPORTS

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PLANTRONICS
MANAGER PRO
LIVE DEMO

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THANK YOU