Technology Primer: Learn How Analytics Can Sort the Wheat From the Chaff and Elevate IT Operations to the Boardroom

1. World®
’16
Learn How Analytics Can Sort the
Wheat From the Chaff and Elevate IT
Operations to the Boardroom
Bryan Whitmarsh - Sr. Principal Product Manager - CA Technologies
Amy Feldman - Director, Product Marketing - CA Technologies
DO4X92S
DEVOPS – AGILE OPERATIONS

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© 2016 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2016 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

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Abstract
Over the past 20+ years, IT has mastered the art of collecting performance and user data. But to
succeed in today’s application economy, you need to learn how to take this information and
evolve into a data-driven business. Your success hinges on ensuring that every customer
experience is the best it can be, and that means gaining insight across the vast complexity of
your mobile, web and application environments. In this session, learn how analytics can sort the
wheat from the chaff in your performance data to highlight key business insights that will
separate you from your competitors and gain you a seat in the boardroom.
Bryan
Whitmarsh
CA Technologies
Sr. Principal Product
Manager
Amy
Feldman
CA Technologies
Sr. Director, Product
Marketing

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Agenda
HISTORY OF IT OPERATIONS
COMMON IT BOARDROOM DISCUSSIONS OF THE PAST
HOW TO BE THE HERO AND EARN A SEAT AT THE BOARDROOM
UNDERSTANDING THE POWER OF ANALYTICS
SHIFTING TO CUSTOMER CENTRIC ANALYTICS
HOW DO YOU MEASURE CUSTOMER EXPERIENCE?
1
2
3
4
5
6

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History of IT Operations
A stroll through the last 50+ years
Computing -> Data Centers -> Internet Microservices -> Cloud -> Digital
1950
Academia
1970
Home Computers
1990
Worldwide Web
2005
Mobile Apps
2016
Digital Business

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Common IT
Boardroom
Discussions
of the Past
1950s
How can we reduce human error?
What is our unit record equipment
capable of?
How can we insure the calculations
are correct?
When is IBM visiting next?
World®
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Common IT
Boardroom
Discussions
of the Past
1960s
How quickly can we go online with the
newly announced IBM 360?
What other processes can we stop doing by
hand?
We need to secure access to our new high
dollar computer room!
What’s going on with our power bill?
World®
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Buy vs. Build our software?
When is IBM visiting next?

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Common IT
Boardroom
Discussions
of the Past
1970s
When can I get my own terminal on my
desk?
Wow the Data Processing costs are sky
rocketing – why do we have to hire so many
programmers?
Does IBM make these systems out of gold?
Why can't we stick with our 360 model 40?
World®
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Common IT
Boardroom
Discussions
of the Past
1980s
Should we replace green screens with PCs?
What can’t we do with Lotus 123?
Can we/should we reduce what we spend
on consulting by hiring our own resources?
What does client/server architecture gain
us (Novell)?
World®
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Savings and CD rates up in the 13-18% rage,
can we return our 370?

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Common IT
Boardroom
Discussions
of the Past
1990s
Should we connect to the World Wide
Web?
Should we migrate to Microsoft?
How do we keep employees from playing
Doom on our network?
Are our network and resources secure?
World®
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Are we ready for Y2K?

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Common IT
Boardroom
Discussions
of the Past
2000s
Are mobile devices good or bad?
How do we best leverage the cloud?
Why is our IT budget so large?
Repeat after me, Sarbanes-Oxley, Sarbanes-
Oxley, Sarbanes-Oxley.
World®
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How do we get back to the simple days of
green screens?

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Understanding the Power of Analytics
Business Data vs. Business Insights
Alignment driven by ANALYTICSIT war rooms driven by METRICS

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Shifting to Customer Centric Analytics
DRIVE REVENUE, REMAIN COMPETITIVE
Source: “Forrester: Business Technographics Global Priorities and Journey Survey”, 2015
69% improve customer experience as top priority 1

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How Do You Measure Customer Experience?
USER BEHAVIOR AND EXPERIENCE
Outside-In View
OPERATIONAL PERFORMANCE
Inside-Out View
CA App Experience Analytics
Optimize
customer journey
Improve
digital performance
Design
for the experience

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Greater Insights Into Digital Experience
Data Studio and Blueprints
§ Based on open source
analytics
§ Customizable dashboards
§ Quickly get started with
Blueprints, or out-of-the-
box templates that are
easily customizable to fit
any business need

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Business Insights

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Turning Data into Results with CA APM SQL
What Were Slowest Transactions this Production Week?
SELECT agent_host ,
agent_name ,
metric_path ,
Sum ( value_count ) AS total_count ,
Avg ( agg_value ) AS mean_agg
FROM numerical_metric_data
WHERE metric_path LIKE 'Epiphany%'
AND metric_attribute LIKE '%Time%'
AND ts BETWEEN {ts '2016-03-14
12:00:00.0'} AND
{ts '2016-03-19 12:00:00.0'}
AND frequency = 15000
GROUP BY agent_host ,
agent_name ,
metric_path
ORDER BY mean_agg DESC ,
total_count DESC ,
agent_host ,
agent_name ,
metric_path
§ Connect to CA APM data source to export information to other reporting tools
§ Cookbook with examples

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How to Be the Hero
And Earn a Seat at the Boardroom
Drive cost savings and revenue growth by leveraging analytics
to provide boardroom members with business insights!
Implement systems to allow you to
“collect” data from multiple channels
Provide for the “Normalization” of all data
collected in a central repository or Data Lake
World®
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Thank you.
Stay connected at communities.ca.com

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DevOps – Agile Ops
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