Case Study: University of California Office of the President Studies Front End to Mainframe Application Monitoring with CA Application Performance Management

Case Study: University of California Office
of the President Studies Front End to
Mainframe Application Monitoring with
CA Application Performance Management
Fernan Gabato
DevOps: Agile Ops
UCOP
IS Analyst
DO5X191S
#CAWorld

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Abstract
In this session, we will explore how the University of California Office
of the President (UCOP) uses CA Application Performance Management
(APM) to safeguard the user experience with end-to-end monitoring
from their front end applications to the backend on the mainframe.
UCOP manages critical, high profile applications for the University of
California systems. CA APM has become an “application detective”
for UCOP, providing a single pane of glass to see the whole picture
and helping drive a deeper understanding of the components of
applications. CA APM helps UCOP resolve problems faster with visibility
that goes all the way down into the mainframe.
Fernan
Gabato
UCOP
IS Analyst

Agenda
UCOP APPLICATIONS AND REQUIREMENTS
CA APM EXPERIENCE
CA APM NEXT STEPS
CA APM IMPLEMENTATION
CA APM BENEFITS
CA APM LESSONS LEARNED
1
2
3
4
5
6

University of California
 UC Mission
– Research
– Teaching
– Public Service
 The only world-class public research university for, by and of
California
– The University of California opened its doors in 1869 with just 10
faculty members and 38 students. Today, the UC system includes more
than 238,000 students and more than 190,000 faculty and staff, with
more than 1.7 million alumni living and working around the world.

University of California Office of the President
 Office of the President
– The Office of the President is the system-wide headquarters of the University of
California, managing its fiscal and business operations and supporting the academic and
research missions across its campuses, labs and medical centers. President Janet
Napolitano assumed responsibilities in September 2013 as the 20th president of the
University of California; she directly oversees the 10 campus chancellors and the director
of the Lawrence Berkeley National Lab.
 UCOP Information Technology Services Guiding Statement
– We deliver data and technology services and, through collaboration with partners,
transform the role of Information Technology to advance the UC mission.

UCOP Applications and Requirements
 AYSO – Self-service application for UC employees
 Apply UC – Student Admissions application
 UC Path – Oracle Cloud-based PeopleSoft implementation
 Mainframe Backend, Distributed Middleware, Java based
 Service Delivery to Users across UC Locations
 Limited knowledge Operations Staff
 Part of SPOG with UIM and Mainframe and Service-Now
Delivering Benefits to the UC system

CA APM Experience
 Previous experience with IBM and other vendors
 CA APM introduced < 2 years ago
 Services and Education
 Pre-production and Production environments
 Cross Enterprise APM, APM, ASM, Multiport appliance
 UIM integration

CA APM Implementation
 Pre-production and Production
 Mainframe and Distributed
 Cluster of Enterprise Managers
– Agents and TIM
 ASM integration
 Multiport integration
 UIM integration

CA APM Benefits
 Application Visibility & Troubleshooting
– Convert the skeptics
 Performance and Capacity testing scenarios
 Production Monitoring across Mainframe and Distributed
 End User Experience monitoring
 Network monitoring
 Improved Service Delivery and MTTR

CA APM Implementation Architecture & self-monitor

UCOP APM & UIM & Mainframe SPOG Monitoring

APM/Sysview/Insight DB2 Dashboard

APM/Sysview/Insight DB2/UIM Service Now Integration
Identifying enqueue problem

OPS/MVS -UIM Integration

APM Cloud Monitoring -UIM Integration

Troubleshooting App Server
Identifying Table Space problem

Application Visibility
Convert the skeptics – show them the actual Application Back-ends

CA APM Lessons Learned
 Mind your capacity
– Grow your APM infrastructure along with your monitoring
 Localize metrics data
– Keep TIM End User metrics separate EM from Agent metrics
 Wait for .1 releases, but don’t miss the good upgrades
 Use a test environment and plan your upgrades
 Perform self-monitoring

CA APM Next Steps
 Capacity Performance Testing for QA applications
 Data Center move
 Dynamic PBD and Change Mgmt. features
 Self-monitoring
 Upgrade Cluster capacity, localize metrics data
 Upgrade to CA APM 10.1
 Additional applications

For More Information
To learn more, please visit:
http://cainc.to/Nv2VOe
CA World ’15

Case Study: University of California Office of the President Studies Front End to Mainframe Application Monitoring with CA Application Performance Management

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Case Study: University of California Office of the President Studies Front End to Mainframe Application Monitoring with CA Application Performance Management