1. Just-in-Time (JIT)
Air Cargo Processing Tool
Air Cargo Industry @ SONGKRAN CHAIHAWONG, CATC 2013
JIT objectives
Kanban
Push & Pull Concept
Benchmarking
2. Definition :
• Just in time (JIT) is a production/ service strategy that strives to
improve a business return on investment by reducing in-process
inventory and associated carrying costs.
• To meet JIT objectives, the process relies on signals or KANBAN
are usually 'tickets' but can be simple visual signals.
• To achieve continuous improvement key areas of focus could be
flow, employee involvement and quality.
3. KANBAN is not the same with JIT
ระบบคัมบังก็คือระบบการใช้ บัตร ป้าย หรือกระดานบันทึกสั้น ๆ ในระบบ
การให้บริการ แบบทันเวลาพอดี
4.
5.
6. • Just-in-time (JIT) philosophy also can be applied to the
production of services. We have already discussed some
of the elements of the JIT system used .
• Service environments may benefit from JIT systems if
their operations are repetitive, have reasonably high
volumes, and deal with tangible items such as sandwiches,
mail, checks, or bills. In other words, services must involve
“manufacturing-like” operations.
7. Improve trailer-to-tractor ratios
Improves the accuracy and reliability of service
Decreasing response time
Optimization of asset
Reduce labor costs
Reduce the number of insurance claims
Customer satisfaction
10. • The focus of JIT systems is on improving the process;
therefore some of the JIT concepts useful service
providers. These concepts include the following:
1. Consistently high quality: Benchmarking, service design, and
quality function deployment can be used successfully in service
operations. Service employees can be taught the value of providing
defect-free services.
Benchmarking is the process of comparing one's service processes and
performance metrics to industry bests or best practices from other industries.
Dimensions typically measured are QUALITY, TIME and COST.
13. 2. Uniform facility loads: Reservation systems and differential pricing
are two ways in which service providers can level the loads on their
facilities.
14. 3. Standard work methods: In highly repetitive service operations
great efficiencies cab be gained by analyzing work methods and
standardization improvements for all employees to use. For example,
UPS consistently monitors work methods and revises them as
necessary to improve service.
“ งานที่เป็นมาตรฐาน LEAN TOOLSงานที่เป็น มาตรฐาน (Standard Work)
คือชุดวิธีการปฏิบัติงานที่ได้รับการเห็นพ้องกัน”
Air Cargo Industry @ SONGKRAN CHAIHAWONG, CATC 2013
16. 4. Close supplier ties: Volume services such as fast-food restaurants
and mass merchandisers such as TNT Customer Service require close
supplier contacts to ensure frequent, short lead time and high-quality
shipments of supplier.
“ความสัมพันธ์ใกล้ชิดกับผู้ใช้บริการ สามารถนำา Tool ต่างๆเข้ามาช่วย
ในการให้บริการได้ เช่น ระบบ Real time Service , Tracking , GPS ,SMS
”
17. Responsibilities:
•To manage the ongoing daily administration of inbound duty clearance and invoice
generation for collection of duty payment.
•To ensure the parcel is released within the due date in order to meet the customer’s
expectation and to achieve the set department target performance.
•To handle customers for duty confirmation and customer profile which is under Credit,
Deposit or Cash on Delivery (COD).
•To ensure complete documents, duty confirmation for customs clearance and
instructions are received from customer which include transshipment, hand over to
broker, and return parcel to origin (RO) and ship spare shipment.
•To update system with the appropriate shipment status.
•To achieve the set department target for same day clearance confirmation.
•To achieve the destination performance by monitoring and clearing the shipment
before due date.
•To monitor and ensure shipment are released to the customer as per commitment.
•To prepare invoice and to call customer for duty, permit and confirmation.
•To update shared folder for billing purposes.
•To advise customer on customs requirement and procedures.
18. 5. Flexible work force: The more customized the service, the greater
is the need of multi-skilled work force.
“แรงงานแบบหลายทักษะพนักงานที่ถูกพัฒนาให้มีทักษะที่หลากหลาย
สามารถทำางานได้มากกว่าหนึ่งอย่าง สามารถยืดหยุ่นได้ ”
19. 6. Automation: Automation can play a big role in providing
just-in-time services.
7. Preventive maintenance(การบำารุงรักษาเชิงป้องกัน) Services that
are highly dependent on machinery can make good use of
routine preventive maintenance.
8. Pull method of material flows: services operations
where tangible items are processed.เป็นวิธีการที่ใช้ความต้องการ
ของลูกค้าเป็นเครื่องกำาหนดปริมาณการให้บริการ
Air Cargo Industry @ SONGKRAN CHAIHAWONG, CATC 2013