Professional Services within Business Systems underpins and supports every customer engagement and hardware or software deployment we embark on. With over 60% of the companies personnel residing in this division and a 24 hour service facility with 365 day support capability we are committed to providing the best value for money professional servicing in the industry.

1. an introduction to…
Business Systems Professional Services
Insight into factors for
consideration prior to
selecting a call recording
maintenance provider or contract
Copyright Business Systems UK Limited 2011

2. Technical Services
• Project Management Team
• Pre Sales Technical Consultants Professional
Services
• Application Development Team
• Customer Service Centre
Customer Support
•Technical Support Engineers (Tier 1 -3) Implementation & Support
• Systems Trainer
Training &
• Business Solutions Consultant Consultancy
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011

3. Key Facts
Certified by Major Recording Manufacturers
Proven 24 x 7 x 365 Support Capability
All Technical Personnel are direct Employees
£500,000+ Spares Holding
Full UK Coverage
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011

4. Support for Mission Critical
Recording Implementations
 Fully project managed implementation
 On-site continuous 24/7 coverage available
 Working hours (Mon- Fri) package
 Add-on modules for additional hours/days to suit
 Choice of response times
 Access to fully qualified service centre telephone operatives
 Dedicated London and Scottish based Service Office
 Full UK Coverage via network of satellite offices
 Dedicated Account Manager
 VIP priority access to specific service areas
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011

5. Support for Non Critical
Recording Environments
 Fully project managed implementation
 Working hours (Mon- Fri) package
 Add-on modules for additional hours/days to suit
 Pay per call out option
 Choice of response times
 Access to fully qualified service centre telephone operatives
 Dedicated London and Scottish based Service Office
 Full UK Coverage via network of satellite office
 Dedicated Account Manager
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011

6. 4 Levels of Support
2 3
Field Service Engineers Technical Specialists
 Arrives with full information  Additional on line support
 Specialist VR engineer  Offers both in house and field
 High calibre of training & experience support
 Familiar with industry sector  High expertise in VR industry
 Excellent PC skills, MS, SQL  High level of PC & applications skills
 Direct link to manufactures design
level
 High level of product expertise
1 4
Customer Service Centre R & D Monitoring
 Focal point for all Customer requests  Specialist product enhancement &
 Case Monitoring development
 Automatic Case Escalation  Technical Specialists &
 Full access to Customer Database manufacturer R&D liaison
 SLA Monitoring  Regular progress reports to
customers
 Implement appropriate solution
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011

7. Fully Managed Service
 CR & QM provided at your premises with reduced responsibilities
–Monthly or quarterly bill for services
 Recorder fully maintained on your behalf
–Business Systems owns the responsibility for the system
 Latest Technology
–Business Systems will proactively upgrade the solution
 Flexibility
–Can easily contract or expand with business requirements
 High Availability service
–Business Systems is capable of monitoring all sites 24/7
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011

8. Frequently Asked Questions
 Will Business Systems service & maintain our system, if we don’t buy it
from you?
–Yes assuming it’s one of the brands we support
 Can Business Systems maintain our system if it has reached ‘End of
Life’ (EOL) from the manufacturer?
–In most cases yes – our standard policy is to support systems for 3 years
beyond manufacturers EOL dates along with spare parts holding for all systems
ex-stock
 Will Business Systems take over maintenance of our system if it is
currently experiencing faults?
–Yes we will provide a systems health check so we both understand the state of
your system & arrange necessary corrective work
 Will Business Systems subcontract our maintenance to a 3rd party?
–No, Business Systems use all their own staff
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011

9. Manufacturers & Accreditations
 NICE Systems - NICE operate a non-exclusive distribution policy
throughout EMEA & Business Systems hold a leading position;
2006/07 - EMEA - Outstanding Growth Award
2005 - 1st Diamond Status Award
2004 - 1st Platinum Status Award
2002 - 1st Global NASP Award
2000 - EMEA - Distributor of the Millennium
1998 - EMEA - Golden Distributor
1997-95 - EMEA - Distributor of the Year
 Red Box Recorders – Business Systems is a premier channel partner,
representing the full Red Box Recorder range in the UK
 Verint - Business Systems has been selected as an exclusive service
provider for the Verint Audiolog range throughout the UK
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011

10. Progression Steps…
Let’s
0800 458 2988
www.businesssystemsuk.co.uk
Talk !
Copyright Business Systems UK Limited 2010
∙∙→ Copyright Business Systems UK Limited 2011