Quality Management

Objectives ,[object Object],[object Object],[object Object],[object Object]

Topics covered ,[object Object],[object Object],[object Object],[object Object]

Software quality management ,[object Object],[object Object],[object Object]

What is quality? ,[object Object],[object Object],[object Object],[object Object],[object Object]

The quality compromise ,[object Object],[object Object]

Scope of quality management ,[object Object],[object Object]

Quality management activities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality management and software development

[object Object],[object Object],[object Object],Process and product quality

Process-based quality ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],Practical process quality

[object Object],[object Object],[object Object],[object Object],Quality assurance and standards

[object Object],[object Object],[object Object],Importance of standards

Problems with standards ,[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],Standards development

ISO 9000 ,[object Object],[object Object],[object Object],[object Object]

ISO 9000 certification ,[object Object],[object Object],[object Object]

ISO 9000 and quality management

Documentation standards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Document standards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Document interchange standards ,[object Object],[object Object],[object Object]

Quality planning ,[object Object],[object Object],[object Object]

Quality plans ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality control ,[object Object],[object Object],[object Object],[object Object]

Quality reviews ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],Quality reviews

Review functions ,[object Object],[object Object],[object Object]

Quality reviews ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],Review results

Software measurement and metrics ,[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],Software metric

[object Object],[object Object],[object Object],[object Object],Metrics assumptions

Internal and external attributes

The measurement process ,[object Object],[object Object],[object Object]

Data collection ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Data accuracy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],Product metrics

Dynamic and static metrics ,[object Object],[object Object],[object Object],[object Object]

Measurement analysis ,[object Object],[object Object],[object Object],[object Object]

Measurement surprises ,[object Object],[object Object],[object Object]

Key points ,[object Object],[object Object],[object Object],[object Object]

Key points ,[object Object],[object Object],[object Object]

Quality Management

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