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Effective Social Media
Promotion & Marketing To
    Drive Gym Traffic

       Bryan K. O’Rourke
           July 2012




                           1
Effective Social Media Promotion &
 Marketing To Drive Gym Traffic



  •   Context
  •   Tools & Platforms
  •   Improve Outcomes - Engagement
  •   Tips
  •   Q&A
  •   Available via bryankorourke.com

Gold’s Gym Convention 2012 | bryankorourke.com   2
Context : What It Is And What It Ain’t




       definition: “parts of a piece of writing or speech, that precede and
       follow a word or passage and contribute to its full meaning.”


Gold’s Gym Convention 2012 | bryankorourke.com                               3
2012

Change Or Die




Bryan K. O’Rourke - CEO Integerus
                                            9 Things Fitness Industry
©2012 | www.bryankorourke.com           Leaders & Brands Must Do To
 January 2012
                                    4     Avoid Extinction & Flourish
9 Things Fitness Industry Leaders &
Change Or Die                               Brands Must Do To
                                   Avoid Extinction & Flourish


                                    Its about the
                                        MEMBER
                                          stupid




BUSINESS HAS CHANGED   5
Overview : What It Is And What It Ain’t




    When they gave Mr. Dyer trouble
    about his water damage claim he
          tweeted his disapproval....
Gold’s Gym Convention 2012 | bryankorourke.com
                                                 6
Overview : What It Is And What It Ain’t




Gold’s Gym Convention 2012 | bryankorourke.com   7
Overview : What It Is And What It Ain’t



                                                                social media is



                                                     NOT !
                                                        A Silver Bullet
                                                   silver bullet metaphorically: “any
                                                 straightforward solution perceived
                                                      to have extreme effectiveness”


Gold’s Gym Convention 2012 | bryankorourke.com                                    8
Overview : What It Is And What It Ain’t


                                                    REPUTATION
                                @garyvee            ACQUISITION
                        Gary Vaynerchuck            & RETENTION




Gold’s Gym Convention 2012 | bryankorourke.com   @bryankorourke today   9
Effective Social Media Promotion &
 Marketing To Drive Gym Traffic




Gold’s Gym Convention 2012 | bryankorourke.com   10
Effective Social Media Promotion &
 Marketing To Drive Gym Traffic




Gold’s Gym Convention 2012 | bryankorourke.com   11
Effective Social Media Promotion &
 Marketing To Drive Gym Traffic




             Want to drive gym traffic ?
        Create great member experiences on and offline
       that members and their friends want to talk about
              and engage in social media about...




Gold’s Gym Convention 2012 | bryankorourke.com             12
Effective Social Media Promotion &
 Marketing To Drive Gym Traffic



                                                 What’s Stopping
                                                                 You ?

                                                    Don’t Know What To Do
                                                     No Time Or Resources
                                                       Try To Do Too Much
                                                 Unreasonable Expectations


Gold’s Gym Convention 2012 | bryankorourke.com                        13
Platforms : Which Ones To Choose & Why
 TIPS TO SAVE TIME !



    Needed Tools:

        One Of These:

            Hootsuite
         Sprout Social
         Socialoomph


         A review of 7
            tools here:          http://workawesome.com/software/social-media-management/


Gold’s Gym Convention 2012 | bryankorourke.com                                     14
Platforms : Which Ones To Choose & Why
 TIP TO SAVE TIME !




Gold’s Gym Convention 2012 | bryankorourke.com   15
Platforms : Which Ones To Choose & Why
 TIPS TO SAVE TIME !

 @fitmarc              Needed Tools:
                         Link Shortener
                               Analytics
                             Vanity URL




Gold’s Gym Convention 2012 | bryankorourke.com   16
Platforms : Which Ones To Choose & Why
 TIPS TO SAVE TIME !



Important Analytics




Gold’s Gym Convention 2012 | bryankorourke.com   17
Platforms : Which Ones To Choose & Why
 TIPS TO SAVE TIME !



Important Analytics




Gold’s Gym Convention 2012 | bryankorourke.com   18
Platforms : Which Ones To Choose & Why
 Focus - Crawl, Walk, Jog, Run

     Focus On These:

                   Facebook
                      Twitter
                    Pinterest
                      Tumblr
                    Linkedin
                        Yelp
                   YouTube
                 Foresquare
                  Instagram
                 Google Plus

Gold’s Gym Convention 2012 | bryankorourke.com   19
Platforms : Which Ones To Choose & Why
 Has Your Facebook Site Gotten Stale ?


      Make Certain You

  Pay Attention To Design
    Vanity URL NameVine
        EdgeRankChecker
        Facebook Insights
                 QR Code
             FB Ads Yes !!

Great Tips Here:      http://mashable.com/2012/02/20/facebook-marketing-small-business/


Gold’s Gym Convention 2012 | bryankorourke.com                                     20
Platforms : Which Ones To Choose & Why
Consider Platforms For Apps




@bryankorourke
Platforms : Which Ones To Choose & Why
 Twitter



     Make Certain You

         Cultivate A Voice
  Follow The Right People
      Share Great Content
  Have A Sense Of Humor
     Search Search Search

Great Tips Here:     http://www.pcmag.com/article2/0,2817,2383408,00.asp


Gold’s Gym Convention 2012 | bryankorourke.com                             22
Platforms : Which Ones To Choose & Why
 Twitter - Search Nearby




Search Tips Here:       http://www.labnol.org/internet/find-twitter-users-near-your-location/13747/


Gold’s Gym Convention 2012 | bryankorourke.com                                                   23
Platforms : Which Ones To Choose & Why
 Pinterest - Interest Graph Trend




Gold’s Gym Convention 2012 | bryankorourke.com   24
Platforms : Which Ones To Choose & Why
 Pinterest - Visual Interest Graph




                        http://blog.hubspot.com/blog/tabid/6307/bid/33272/A-Simple-Cheat-
   Tips Here:                         Sheet-for-Using-Pinterest-for-Marketing-Infographic.aspx

Gold’s Gym Convention 2012 | bryankorourke.com                                          25
Platforms : Which Ones To Choose & Why
 Pinterest - Interest Graph


     Make Certain You

             Pin & Repin
       Share And Be Nice
  Pin From Your Web Site
                  Visual


 56 Ways To Market Using Pinterest:
 http://www.copyblogger.com/pinterest-marketing/


Gold’s Gym Convention 2012 | bryankorourke.com     26
Platforms : Which Ones To Choose & Why
 Blog - Great Blog Platform Tumblr


 Blogger, Wordpress, SquareSpace




 Create Original Content - Tag, Tag, Tag
Gold’s Gym Convention 2012 | bryankorourke.com   27
Platforms : Which Ones To Choose & Why
Professional Profile - Company Profile


Linkedin Is A GREAT Sales Tool

  Search For Influencers
Upgrade To Professional
     Professional Profile
        Business Profile
                Updates
           Testimonials
Check Out Using Linkedin For Business
http://www.copyblogger.com/linkedin/


Gold’s Gym Convention 2012 | bryankorourke.com   28
Platforms : Which Ones To Choose & Why
 Yelp




Gold’s Gym Convention 2012 | bryankorourke.com   29
Platforms : Which Ones To Choose & Why
 Yelp - Members Are Talking




                              Shockingly many clubs don’t even respond !


Gold’s Gym Convention 2012 | bryankorourke.com                             30
Platforms : Which Ones To Choose & Why
 Yelp - Members Are Talking


Google Places & Reviews - Keep An Eye Out


      Claim Your Business
            Update Profile
Respond to ALL Comments
             Testimonials

       Check Out Using YELP For Business
                      https://biz.yelp.com/


Gold’s Gym Convention 2012 | bryankorourke.com   31
Platforms : Which Ones To Choose & Why
 YouTube - Video Rules



                      Video Rules !

             Cheap Hi Def Video
           Outsource For Editing
                         iMovie
                  Short & Sweet


Check Out Creating Cool Video Content:
http://www.bryankorourke.com/journal/2011/7/21/why-arent-you-creating-cool-video-content-video.html


Gold’s Gym Convention 2012 | bryankorourke.com                                                        32
Platforms : Which Ones To Choose & Why
 YouTube - LuLuLemon




Gold’s Gym Convention 2012 | bryankorourke.com   33
Platforms : Which Ones To Choose & Why
 Foursquare



  Simple Powerful FREE

                       Mayor
                     Specials
     Interface With Networks
    https://foursquare.com/
                   business/

       Great Tips Here:    http://mashable.com/2011/07/13/foursquare-marketing-campaigns/


Gold’s Gym Convention 2012 | bryankorourke.com                                              34
Platforms : Which Ones To Choose & Why
 Instagram



                  Instagram
              Visual Content
                   Pictures
  Interfaces With Networks
             Mobile Phones
       http://www.businessinsider.com/
     these-brands-are-doing-amazing-
  things-with-instagram-2012-6?op=1


       Great Tips Here:    http://mashable.com/2012/07/03/instagram-for-business/


Gold’s Gym Convention 2012 | bryankorourke.com                                      35
Platforms : Which Ones To Choose & Why
 Google +



                 Search Engine

                                Share
                               Circles
                        Video, Photos



                            http://smallbiztrends.com/2012/04/a-quick-practical-business-guide-to-
       Great Tips Here:     google-plus.html

Gold’s Gym Convention 2012 | bryankorourke.com                                                 36
Platforms : Which Ones To Choose & Why
 Google +




Gold’s Gym Convention 2012 | bryankorourke.com   37
Effective Social Media Promotion &
 Marketing To Drive Gym Traffic




                        cross pollinate



Gold’s Gym Convention 2012 | bryankorourke.com   38
Effective Social Media Promotion &
 Marketing To Drive Gym Traffic




         about serving customers



Gold’s Gym Convention 2012 | bryankorourke.com   39
Effective Social Media Promotion &
Marketing To Drive Gym Traffic


        Improving Outcomes - Engagement
                   Content Is King - It Better Be GREAT
5 Tips For Content Marketing

                Five Things To Focus On
1. Don’t Skimp On Design

                 VISUAL = ENGAGEMENT




@bryankorourke
1. Don’t Skimp On Design
   Visual facebook
                 Change Visuals On Your Page To
                              Reflect The Season




@bryankorourke
1. Don’t Skimp On Design
   Instagram | Pinterest

                   The Interest Graph - Visual


  Need Design Work ?
  [ELANCE]




@bryankorourke
2. Make It Multiple Media
   Vary Content Type

                 Engaging & Well Rounded




@bryankorourke
2. Make It Multiple Media
   Vary Content Type - Original
    Original Content Is Best &   Blog | Visual
    TAG TAG TAG




@bryankorourke
2. Make It Multiple Media
   Vary Content Type




@bryankorourke
                 Pets Are Great Content
2. Make It Multiple Media
   Vary Content Type

             Bit.ly              Its Not What You Say Its
  Edgerank Checker               HOW & WHEN You Say It

•Fan engagement is 8% above average on Wednesday;
•Questions Posts generate double comments of “non-question” Posts;
•Fill in the blank Posts receive 9 times more Comments than other Posts.;
•Offer fans “$ off” and coupons. Posts containing these offer-related
keywords receive the highest engagement.




@bryankorourke
3. No Hard Selling
   Don’t SPAM Or PUSH

                        Use “Pull” Tactics




@bryankorourke
3. No Hard Selling
   Don’t SPAM Or PUSH

                        Events “Pull”
3. No Hard Selling
   Don’t SPAM Or PUSH
            Video Content Is GREAT Pull
4. Make It About Members


  Visual, Story Oriented, Personality Oriented




@bryankorourke
4. Make It About Members


  Visual, Story Oriented, Personality Oriented




@bryankorourke
5. Connect
   Share Via Web Site & Offline

                 Shareable & Interconnected




@bryankorourke
5. Connect
   Share Via Web Site & Offline




                          @bryankorourke
Effective Social Media Promotion &
 Marketing To Drive Gym Traffic | TIPS



           TIPS FOR
   Social Marketing

    Make A Decision
         Have a Plan
      Slow & Steady
         Set A Policy

                               http://www.bryankorourke.com/journal/2011/6/26/do-you-have-a-social-
Social Media Policy Here:      media-policy-for-your-organization.html

Gold’s Gym Convention 2012 | bryankorourke.com                                              56
Effective Social Media Promotion &
 Marketing To Drive Gym Traffic | QUESTIONS




Gold’s Gym Convention 2012 | bryankorourke.com   57

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Effective Social Media Marketing For Gyms 2012

  • 1. Effective Social Media Promotion & Marketing To Drive Gym Traffic Bryan K. O’Rourke July 2012 1
  • 2. Effective Social Media Promotion & Marketing To Drive Gym Traffic • Context • Tools & Platforms • Improve Outcomes - Engagement • Tips • Q&A • Available via bryankorourke.com Gold’s Gym Convention 2012 | bryankorourke.com 2
  • 3. Context : What It Is And What It Ain’t definition: “parts of a piece of writing or speech, that precede and follow a word or passage and contribute to its full meaning.” Gold’s Gym Convention 2012 | bryankorourke.com 3
  • 4. 2012 Change Or Die Bryan K. O’Rourke - CEO Integerus 9 Things Fitness Industry ©2012 | www.bryankorourke.com Leaders & Brands Must Do To January 2012 4 Avoid Extinction & Flourish
  • 5. 9 Things Fitness Industry Leaders & Change Or Die Brands Must Do To Avoid Extinction & Flourish Its about the MEMBER stupid BUSINESS HAS CHANGED 5
  • 6. Overview : What It Is And What It Ain’t When they gave Mr. Dyer trouble about his water damage claim he tweeted his disapproval.... Gold’s Gym Convention 2012 | bryankorourke.com 6
  • 7. Overview : What It Is And What It Ain’t Gold’s Gym Convention 2012 | bryankorourke.com 7
  • 8. Overview : What It Is And What It Ain’t social media is NOT ! A Silver Bullet silver bullet metaphorically: “any straightforward solution perceived to have extreme effectiveness” Gold’s Gym Convention 2012 | bryankorourke.com 8
  • 9. Overview : What It Is And What It Ain’t REPUTATION @garyvee ACQUISITION Gary Vaynerchuck & RETENTION Gold’s Gym Convention 2012 | bryankorourke.com @bryankorourke today 9
  • 10. Effective Social Media Promotion & Marketing To Drive Gym Traffic Gold’s Gym Convention 2012 | bryankorourke.com 10
  • 11. Effective Social Media Promotion & Marketing To Drive Gym Traffic Gold’s Gym Convention 2012 | bryankorourke.com 11
  • 12. Effective Social Media Promotion & Marketing To Drive Gym Traffic Want to drive gym traffic ? Create great member experiences on and offline that members and their friends want to talk about and engage in social media about... Gold’s Gym Convention 2012 | bryankorourke.com 12
  • 13. Effective Social Media Promotion & Marketing To Drive Gym Traffic What’s Stopping You ? Don’t Know What To Do No Time Or Resources Try To Do Too Much Unreasonable Expectations Gold’s Gym Convention 2012 | bryankorourke.com 13
  • 14. Platforms : Which Ones To Choose & Why TIPS TO SAVE TIME ! Needed Tools: One Of These: Hootsuite Sprout Social Socialoomph A review of 7 tools here: http://workawesome.com/software/social-media-management/ Gold’s Gym Convention 2012 | bryankorourke.com 14
  • 15. Platforms : Which Ones To Choose & Why TIP TO SAVE TIME ! Gold’s Gym Convention 2012 | bryankorourke.com 15
  • 16. Platforms : Which Ones To Choose & Why TIPS TO SAVE TIME ! @fitmarc Needed Tools: Link Shortener Analytics Vanity URL Gold’s Gym Convention 2012 | bryankorourke.com 16
  • 17. Platforms : Which Ones To Choose & Why TIPS TO SAVE TIME ! Important Analytics Gold’s Gym Convention 2012 | bryankorourke.com 17
  • 18. Platforms : Which Ones To Choose & Why TIPS TO SAVE TIME ! Important Analytics Gold’s Gym Convention 2012 | bryankorourke.com 18
  • 19. Platforms : Which Ones To Choose & Why Focus - Crawl, Walk, Jog, Run Focus On These: Facebook Twitter Pinterest Tumblr Linkedin Yelp YouTube Foresquare Instagram Google Plus Gold’s Gym Convention 2012 | bryankorourke.com 19
  • 20. Platforms : Which Ones To Choose & Why Has Your Facebook Site Gotten Stale ? Make Certain You Pay Attention To Design Vanity URL NameVine EdgeRankChecker Facebook Insights QR Code FB Ads Yes !! Great Tips Here: http://mashable.com/2012/02/20/facebook-marketing-small-business/ Gold’s Gym Convention 2012 | bryankorourke.com 20
  • 21. Platforms : Which Ones To Choose & Why Consider Platforms For Apps @bryankorourke
  • 22. Platforms : Which Ones To Choose & Why Twitter Make Certain You Cultivate A Voice Follow The Right People Share Great Content Have A Sense Of Humor Search Search Search Great Tips Here: http://www.pcmag.com/article2/0,2817,2383408,00.asp Gold’s Gym Convention 2012 | bryankorourke.com 22
  • 23. Platforms : Which Ones To Choose & Why Twitter - Search Nearby Search Tips Here: http://www.labnol.org/internet/find-twitter-users-near-your-location/13747/ Gold’s Gym Convention 2012 | bryankorourke.com 23
  • 24. Platforms : Which Ones To Choose & Why Pinterest - Interest Graph Trend Gold’s Gym Convention 2012 | bryankorourke.com 24
  • 25. Platforms : Which Ones To Choose & Why Pinterest - Visual Interest Graph http://blog.hubspot.com/blog/tabid/6307/bid/33272/A-Simple-Cheat- Tips Here: Sheet-for-Using-Pinterest-for-Marketing-Infographic.aspx Gold’s Gym Convention 2012 | bryankorourke.com 25
  • 26. Platforms : Which Ones To Choose & Why Pinterest - Interest Graph Make Certain You Pin & Repin Share And Be Nice Pin From Your Web Site Visual 56 Ways To Market Using Pinterest: http://www.copyblogger.com/pinterest-marketing/ Gold’s Gym Convention 2012 | bryankorourke.com 26
  • 27. Platforms : Which Ones To Choose & Why Blog - Great Blog Platform Tumblr Blogger, Wordpress, SquareSpace Create Original Content - Tag, Tag, Tag Gold’s Gym Convention 2012 | bryankorourke.com 27
  • 28. Platforms : Which Ones To Choose & Why Professional Profile - Company Profile Linkedin Is A GREAT Sales Tool Search For Influencers Upgrade To Professional Professional Profile Business Profile Updates Testimonials Check Out Using Linkedin For Business http://www.copyblogger.com/linkedin/ Gold’s Gym Convention 2012 | bryankorourke.com 28
  • 29. Platforms : Which Ones To Choose & Why Yelp Gold’s Gym Convention 2012 | bryankorourke.com 29
  • 30. Platforms : Which Ones To Choose & Why Yelp - Members Are Talking Shockingly many clubs don’t even respond ! Gold’s Gym Convention 2012 | bryankorourke.com 30
  • 31. Platforms : Which Ones To Choose & Why Yelp - Members Are Talking Google Places & Reviews - Keep An Eye Out Claim Your Business Update Profile Respond to ALL Comments Testimonials Check Out Using YELP For Business https://biz.yelp.com/ Gold’s Gym Convention 2012 | bryankorourke.com 31
  • 32. Platforms : Which Ones To Choose & Why YouTube - Video Rules Video Rules ! Cheap Hi Def Video Outsource For Editing iMovie Short & Sweet Check Out Creating Cool Video Content: http://www.bryankorourke.com/journal/2011/7/21/why-arent-you-creating-cool-video-content-video.html Gold’s Gym Convention 2012 | bryankorourke.com 32
  • 33. Platforms : Which Ones To Choose & Why YouTube - LuLuLemon Gold’s Gym Convention 2012 | bryankorourke.com 33
  • 34. Platforms : Which Ones To Choose & Why Foursquare Simple Powerful FREE Mayor Specials Interface With Networks https://foursquare.com/ business/ Great Tips Here: http://mashable.com/2011/07/13/foursquare-marketing-campaigns/ Gold’s Gym Convention 2012 | bryankorourke.com 34
  • 35. Platforms : Which Ones To Choose & Why Instagram Instagram Visual Content Pictures Interfaces With Networks Mobile Phones http://www.businessinsider.com/ these-brands-are-doing-amazing- things-with-instagram-2012-6?op=1 Great Tips Here: http://mashable.com/2012/07/03/instagram-for-business/ Gold’s Gym Convention 2012 | bryankorourke.com 35
  • 36. Platforms : Which Ones To Choose & Why Google + Search Engine Share Circles Video, Photos http://smallbiztrends.com/2012/04/a-quick-practical-business-guide-to- Great Tips Here: google-plus.html Gold’s Gym Convention 2012 | bryankorourke.com 36
  • 37. Platforms : Which Ones To Choose & Why Google + Gold’s Gym Convention 2012 | bryankorourke.com 37
  • 38. Effective Social Media Promotion & Marketing To Drive Gym Traffic cross pollinate Gold’s Gym Convention 2012 | bryankorourke.com 38
  • 39. Effective Social Media Promotion & Marketing To Drive Gym Traffic about serving customers Gold’s Gym Convention 2012 | bryankorourke.com 39
  • 40. Effective Social Media Promotion & Marketing To Drive Gym Traffic Improving Outcomes - Engagement Content Is King - It Better Be GREAT
  • 41. 5 Tips For Content Marketing Five Things To Focus On
  • 42. 1. Don’t Skimp On Design VISUAL = ENGAGEMENT @bryankorourke
  • 43. 1. Don’t Skimp On Design Visual facebook Change Visuals On Your Page To Reflect The Season @bryankorourke
  • 44. 1. Don’t Skimp On Design Instagram | Pinterest The Interest Graph - Visual Need Design Work ? [ELANCE] @bryankorourke
  • 45. 2. Make It Multiple Media Vary Content Type Engaging & Well Rounded @bryankorourke
  • 46. 2. Make It Multiple Media Vary Content Type - Original Original Content Is Best & Blog | Visual TAG TAG TAG @bryankorourke
  • 47. 2. Make It Multiple Media Vary Content Type @bryankorourke Pets Are Great Content
  • 48. 2. Make It Multiple Media Vary Content Type Bit.ly Its Not What You Say Its Edgerank Checker HOW & WHEN You Say It •Fan engagement is 8% above average on Wednesday; •Questions Posts generate double comments of “non-question” Posts; •Fill in the blank Posts receive 9 times more Comments than other Posts.; •Offer fans “$ off” and coupons. Posts containing these offer-related keywords receive the highest engagement. @bryankorourke
  • 49. 3. No Hard Selling Don’t SPAM Or PUSH Use “Pull” Tactics @bryankorourke
  • 50. 3. No Hard Selling Don’t SPAM Or PUSH Events “Pull”
  • 51. 3. No Hard Selling Don’t SPAM Or PUSH Video Content Is GREAT Pull
  • 52. 4. Make It About Members Visual, Story Oriented, Personality Oriented @bryankorourke
  • 53. 4. Make It About Members Visual, Story Oriented, Personality Oriented @bryankorourke
  • 54. 5. Connect Share Via Web Site & Offline Shareable & Interconnected @bryankorourke
  • 55. 5. Connect Share Via Web Site & Offline @bryankorourke
  • 56. Effective Social Media Promotion & Marketing To Drive Gym Traffic | TIPS TIPS FOR Social Marketing Make A Decision Have a Plan Slow & Steady Set A Policy http://www.bryankorourke.com/journal/2011/6/26/do-you-have-a-social- Social Media Policy Here: media-policy-for-your-organization.html Gold’s Gym Convention 2012 | bryankorourke.com 56
  • 57. Effective Social Media Promotion & Marketing To Drive Gym Traffic | QUESTIONS Gold’s Gym Convention 2012 | bryankorourke.com 57