1. Bryan To
14325 S.E. Terrace Drive
Clackamas, OR 97015
Cell: 503-957-0530
Email: tobryan5@yahoo.com
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SKILLS & PERSONAL STRENGTHS
Professional services in LAN/WAN, network server, JCL, excellent
in communicating with vendors and Technical Service, capable to
unlock and reset password for dealers and customers, and
multilingual in Cantonese, Mandarin, and Vietnamese languages.
IPLing mainframe sysplex system during weekly maintenance down
time.
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PROFESSIONAL EXPERIENCE
Kipe Technology Resources/Xtreme Consulting Group, Kirkland, WA
May 2015 – April 2016
Network Operation Coordinator II
* Monitors LAN /WAN performance, response times and availability of
Network devices for escalation to Network Services.
* Works with telecommunications service providers to report trouble
issues.
* Monitors server hardware and coordinates a corrective action with vendor
and Technical Service.
* Collects and analyzes trend data to identify and isolate the causes of
degraded systems performance and provides alternatives to resolve problems
with minimum impact to online systems and production processing.
* Analyzes Mainframe and open systems job processes, including SAP, that
end abnormally to ensure proper resolutions. Works with necessary support
personnel to resolve and schedule job reruns or re-starts as needed.
* Handle and/or respond to escalations as appropriate.
* Identifies and responds actively and with sensitivity to the needs of
all customers and is open and responsive to change.
* May provide Level One helpdesk duties for IT during non-business hours.
* Updates problem reporting systems by logging pertinent data from users
and Technical support. This includes maintaining various logs.
* Performs special projects as required.
Department of Human Services, Milwaukie, OR
2011 - Present
Licensed Homecare Worker
* Provides vital services that allow seniors or people with
disabilities to live as independently as possible in their own
homes.

2. Fred Meyer, Portland, OR
1998-2009
Automation Specialist/System Programming
* Assume duties of PIC role in his/her absence.
* Maintain knowledge level and technical skills to resolve level
1 problem related to production jobs, Zeke/schedules, hardware
and environmental systems.
* Monitor production batch processing on Fred Meyer (Portland),
Ralphs (California), and Kroger (Cincinnati) systems to ensure
timely and accurate completion.
* Insure system availability and service levels are met.
* Provide full SYSPLEX IPL, technical support on JCL, datasets,
procedure library catalogs, job dependencies, etc.
* Increase responsibility in providing the Daily Morning Report
to various levels of corporate management.
* Responsibility of multiple systems such as ES9000, AS400,
LANS, PHARMACY, TWS (data warehouse) and MAINTVIEW.
* Track, correct and close or re-assign problems ticket using
Tivoli Service Deck application, Peragan (service center) and
InfraEnterprise.
* Communications electronically by using application Sometime
across the aboard from state to state. Alarm point application
is also using to page out as notification.
* Stay abreast of all changes to production jobstreams,
schedules, software systems, and hardware.
* Able to train staff in a positive manner. Provide all source
information and training necessary for staff to perform all
aspects of their position. Respond to staff questions in a
positive and helpful manner.
* Read technical manuals, confer with users, or conduct computer
diagnostics to investigate and resolve problems or to provide
technical assistance and support.
* Refer major hardware or software problems or defective
products to vendors or technicians for service.
US Bank, Portland, OR
1996-1998
Online Operator
* Responsible for efficiently optimum equipment performance of a
large scale multi-CPU SYSPLEX environment.
* Provide first line problem resolution of batch and on-line
application systems. Escalated and assist Technical as needed.
* Monitor and control all computer operating systems
(MVS/IMS/CICS).

3. * Perform second level Help-Desk problem resolution
(INFOSYS/ASIM).
* Modify existing software to correct errors, to adapt it to new
hardware or to upgrade interfaces and improve performance.
* Analyze information to determine, recommend and plan
installation of a new system or modification of an existing
system.
US Bank, Portland, OR
1992-1996
Computer Operator
* Monitoring IBM mainframe systems (MVS/IMS/CICS/DB2).
* Monitor/manage UCC7 Schedulers and TSO.
* Monitor the system for equipment failure or errors in
performance.
* Respond to program error messages by finding and correcting
problems or terminating the program.
* Answer telephone calls to assist computer users encountering
problems.
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EDUCATION AND TRAINING
Computer Science, Portland State University, Portland, OR