1. Bruce Clifton
PERSONAL DETAILS
17 Rodean Close, Enfield, Middx, EN3 5QR
Mobile 0773 0426330 Email: Bruce.Clifton@openreach.co.uk
D.O.B 25/09/1969 Driving Liscence Full.
PERSONAL PROFILE
I am conscientious and committed to delivering value and excellent service to
customers both internally and externally. In my current role I confidently represent BT in
customer engagements at any level.
I am a good communicator and team player with strong analytical and problem solving,
coaching and leadership skills.
My track record in Service Delivery roles has always demonstrated my ability to
achieve the goals of the business whilst being flexible and adaptable to change and
putting the customer needs first.
KEY SKILLS
• Leadership
• People Management
• Coaching
• Effective Communicator
• Strong customer focus
• Performance management
• Excellent IT skills, MS Excel, Word and email
• Effective under pressure
• Presenting to both internal and external customers at all levels
• Negotiating
• 14yrs of in-depth knowledge of BT(e.g. Products, engineering, management,
BT’s values and how important customers are to the business)
• Making complicated situations /procedures simplified in order to gain
understanding and compliance
• Presentation skills
• Coaching for performance
• Numerous technical engineering courses
KEY ACHIEVEMENTS
• Have coverd Managers post and also have coverd as Field Coach in London
• Developed and assisted new recruit engineers in reaching their full potential
utilising my motivational , leadership & coaching skills, this enabled me to
improve the team.

2. Satisfaction results.
• Successfully enrolled and completed the Coaching In The Field.
• Received numerous customer bouquets for jobs well done.
EMPLOYMENT HISTORY
Customer Service Engineer (January 2000 - Prescent)
I was responsible for the coaching and Customer Service Engineers and new recruits,
delivering first line support, Identifying training gaps and putting coaching plans in place.
I developed good strong relationships with the team gaining their trust and dedication
required in providing an excellent service to our customers and the company.
I started as a multi skilled as a member of the service and networks team, I was
responsible for the delivery of the provision and repair of PSTN (public switched
Telephone Network) and digital lines. Being Multi Skilled empowered me to carry out my
role in front of customers proficiently and effectively.
During this period I covered the role of FieldCoach and also worked in the Field
performance office which tested my organisation skills along with general office
management techniques.
Also trained as SFI and Broadband Boost trained, which I brought down the level repeat
reports on faults.
Then went on to deliver FTTC Fiba Broadband . And I am now part of the NO&Tv Team
Delivering high standards of customer service, dealing with customer issues,
meeting with clients on a daily basis. Working to meet team targets, helping and
supporting other team members.
Sept 1998 – 2000 Andrew Sykes Hire Ltd
Service Supervisor
• Dealing with all aspects of customer enquires including any complaints, on a one
to one basis.
• Ensuring Depot is kept in a clean and safe working enviroment for Staff as well
as customers.
• Help Achieve/exceed sales targets for the Depot.
• Arrangging Hire Contracts.
• Monitor staff's standards of work roles, performance, and development,
review/measure against performance criteria.
• Control operating cost.
• Administration Word/Excel .
• Maintain health & safety at work.
• Taking responsibility for Depot security, Ensuring compliance with industry
regulations and health and safety legislation;
June 1993-Sept 1998 Andrew Sykes Hire Ltd

3. Service Engineer
• Carring out all apests of maintianence on all Hire equipment.
• Electrical And Mechanical repairs and serving to the higesth standerd to our
customers.
• Keeping up to date with current employment legislation.
• Achieve/exceed sales targets for the store.
• Stock checks.
• .
• Control operating cost.
• Administration and banking.
• Maintain health & safety at work.
• Taking responsibility for shop security, Ensuring compliance with industry
regulations and health and safety legislation;
I have a managed to achieve an efficient sales team increase figures by 40-60%
successfully passed management training workshop provided by the company
Ensure company's policies are correctly implemented.
June 1992 - Aug 1993 Thames Tool Hire Ltd
Position Held: Fitter - Servicing all pland hire equipment on electrical power tools and
mechanical equipment, working on hydraulic and pneumatic driven tools, on site
servicing, and some general duties such as collecting and delivering hire equipment and
accessories to site.
June 1989 - June 1991 - P B Hire Service Ltyd
Position held: Trainee Fitter - Learning all aspects of plant hire, maintenance and
repair from health and safety, basic electrical principles on working on electrical
equiptment, principles of hydraulics and pneumatics.
ADDITIONAL INFORMATION
I am keen to learn new areas within my role. At this time of my career I would
like to further enhance my experience that would prove by my contributions to
the company.
I am a loyal worker which reflects on the time I have been with my present
employer. Being part of a leading brand that is recognized widely for being a
Leading competitor in Fashion/Retail; Setting fashion trends, customer focused
and offering an opportunity for employees to grow within the company I have
what it takes to deliver results under pressure and the confidence to succeed in
all areas that may be demanded from me.
EDUCATION AND QUALIFICATIONS

4. Bredinghurst School 6 O Levels including Maths and English
South East London Colledge BTEC National Engineer & Technology - Pass
Tottenham Colledge BTEC National Diploma Technical & Electrical
Engineering - Pass
Walthamam Colledge Introduction to Hyrodraulics & Neumatics
North London Colledge BTEC Electrical Engineering Principals
ADDITIONAL INFORMATION
Outside interests: I adore spending time with my family.
I enjoy reading, listening to music, and swimmimg ,carrying out DIY jobs around the
house.
REFERENCES ARE AVAILABLE ON REQUEST