1. Mobilize Your
Website
PREPARED BY:
Alan Hathaway, President
R. Scott Blamey, Director of Development
David Williams, Account Executive
"Social Media: Is It Worth It?" ACU panel
2. Agenda
I. What is “Mobile Web”?
II. Statistics
III. 5 Reasons to Create a Mobile Website
IV. 5 Steps to Get Started
ACU: Mobilize Your Website
5. Desktop Web on a Mobile Device
ACU: Mobilize Your Website
6. New-School: Mobile Web
• “When people are on their desktop, they are in research
mode. But when they are on their mobile device, they just
want to ask one thing and get an answer.”
– MobileMarketer.com, 2011
• “Mobile is unique because it is both a channel and a
connective tissue. The metaphor of a funnel has been
replaced by a non-linear, non-sequential path to purchase.
Only mobile can shepherd consumers through this new
labyrinth to conversion.”
– Paul Gelb, vice president and mobile practice lead at
Razorfish, New York.
ACU: Mobilize Your Website
7. Mobile Web on a Mobile Device
ACU: Mobilize Your Website
8. New Capabilities
• GPS
– location awareness
• Instant Dialing
– e.g. from web page
• Camera
– QR code readers
– UPC readers
ACU: Mobilize Your Website
10. Why So Many Mobile Devices?
• Improved mobile networks (+3G, 4G)
• Lower cost of mobile data
• Improved application and mobile web
usability
ACU: Mobilize Your Website
11. Proliferation
• Over 300 million • 85% of kids own a phone
Americans own a mobile
device • Apple has sold almost 60
million iPhones world wide
• 26.6% of U.S. households
are mobile-only • Over 160,000 Android
phones are activated per
• 85% of handsets sold in day
2010 included a mobile
browser
• 10.3 million tablet users in
2010
– 82.1 million expected by
2015
ACU: Mobilize Your Website
12. Usage
• 83 million people use mobile web
82% have used their mobile phones in a store
55% in a doctor’s office or hospital
17% during a movie at the theater
14% while flying on a plane
7% during church service
17% of mobile users have shown a clerk in a store a
picture of a product on their mobile phone, saying in
effect, “I want this please”
45% check their mobile devices first thing in the
morning
ACU: Mobilize Your Website
13. Trends
• Mobile web content growth is far Mobile-ready Websites
outpacing desktop web content growth
3500000
– 2008: 150,000 mobile-ready websites 3000000
– 2010: 3.01million mobile-ready 2500000
2000000
websites
1500000
• Most websites’ mobile traffic 1000000
500000
grew by 50-100% in 2010 0
2008 2010
• Smart phones now outsell PCs
• More mobile users than web users
expected by 2014
• 8% of total ecommerce sales will
come from mobile by 2014
ACU: Mobilize Your Website
14. Local Trends
Mobile Visits as a Percentage of Total Visits
June 2010 vs. June 2011
20%
2010
18%
2011
16%
14%
12%
10%
8%
6%
4%
2%
0%
ACU: Mobilize Your Website
15. Most Popular Platforms
as a percentage of U.S. sales March-May 2011
Browsers
40%
38% Opera
35%
Firefox
30%
25% 27% Safari
20%
21%
15%
10%
5%
2% 1%
0%
A i B S W
*As much as 50% of mobile browsing takes place on iPhones
ACU: Mobilize Your Website
17. 1. Your Website Looks Bad and
Functions Poorly on Mobile
• “Full” websites are difficult to
navigate, hard to view, and require
significant scrolling; some simply don’t
work in a mobile browser
• Flash and video content render unreliably
or not at all on mobile platforms
• Poor user experience hurts customer
satisfaction and quickly eliminates
potential leads
ACU: Mobilize Your Website
18. 2. Reach More Customers
• 83 million mobile web users
• Smartphone web browsing is growing
so rapidly that it will exceed desktop
web browsing in 2014!
• People no longer wait for access to a
desktop computer
ACU: Mobilize Your Website
19. 3. Stay Ahead of Your
Competitors
• If you don’t, they will!
• Mobile searches for mobile sites
– Mobile search is still in its infancy
– Relatively small indices =
significantly fewer sites to compete with
– Easier to rank high
ACU: Mobilize Your Website
20. 4. 43 Million People Check
E-mail Daily via Mobile
• When your customers click on a link to
your website from a mobile e-mail
client, will it be visible, accessible, and
optimized?
• If you have your customer’s attention in
their inbox, catch them in the moment and
allow them to tap your links in their inbox
and immediately see your mobile-
optimized website
ACU: Mobilize Your Website
21. 5. Customer Satisfaction
• Significantly increase your audience loyalty by
being available wherever and whenever they
want to access your site
• If you don’t have a mobile website, your
customers can only view your website when
they are sitting down
– How much of your day are you on your feet or on
the move?
• Up to 50% of users may never return to a
website if it offers a poor mobile experience
(according to Gartner)
ACU: Mobilize Your Website
22. 4 More Reasons to Create a
Mobile Site
1. More Sales
1. People are buying via their phones, but only if the
experience is pleasant and efficient
2. Too slow? Too difficult? They’ll go elsewhere, but they
sure aren’t going to wait until they get home.
2. Mobile sites create the perception of a reputable and
trusted business
3. Improve communication interaction between your
business and your customer’s with content that has a
specific call to action
4. Give customers a “direct dial” link into your business for
support from their mobile phone
ACU: Mobilize Your Website
24. 1. Know Your Audience
• Who currently uses my website?
• How can I get to know them better?
• Why would someone access my
website while on the go?
ACU: Mobilize Your Website
25. 1. Know Your Audience
• In general, why do people access the
mobile web?
– Get contact information or address
– Comparison shop
– Share purchases with others
– Access calendars/event information
– Catch up on news, info, entertainment
– Find facts fast
ACU: Mobilize Your Website
26. 2. Determine Your Focus
• Use “most visited” pages as a starting
point
• Set clear metrics for success
• Think “billboard,” not “magazine”
– “Call to action” is streamlined
– Minimize marketing messages per page
ACU: Mobilize Your Website
27. 3. Develop Site Map
• Determine most relevant info/pages
– View stats/analytics
– Ask users
– Think
ACU: Mobilize Your Website
28. 3. Develop Site Map
• Think about ease of navigation
– Split content into multiple pages
– Consider having “navigation only” pages
– Place most relevant or most used
pages/information first
ACU: Mobilize Your Website
29. 3. Develop Site Map
• Modification not duplication
– You don’t need everything from your full
site on your mobile site
– You might put content on your mobile site
that you don’t have on your full site
ACU: Mobilize Your Website
39. 5. Content
• Words
– Cut and cut some more; be clear, concise
– 300-500 words per page
– Make text “actionable” and “scanable”
– Organize information in lists
• Images
– Use only contextually relevant images
– Consider graphics for navigation
– Icons can effectively organize information
– Keep page weight to 20 kb maximum
ACU: Mobilize Your Website
40. Resources
• How To Build A Mobile Website
– http://www.smashingmagazine.com/2010/11/03/how-to-build-a-mobile-website/
• Apple Leads Smartphone Race, while Android Attracts Most Recent Customers
– http://blog.nielsen.com/nielsenwire/online_mobile/apple-leads-smartphone-race-while-android-attracts-most-
recent-customers/
• A Comprehensive Website Planning Guide
– http://www.smashingmagazine.com/2011/06/09/a-comprehensive-website-planning-guide/
• Mobile-friendly Web content explodes as number of mobile sites exceeds 3M
– http://www.mobilemarketer.com/cms/news/research/8216.html
• Apple's Smartphone Market Share Grows As Android Stalls Out
– http://www.fastcompany.com/1764325/whos-driving-increasing-smartphone-sales-in-the-us-hint-not-google
• Defer Secondary Content When Writing for Mobile Users
– http://www.useit.com/alertbox/mobile-content.html
ACU: Mobilize Your Website
Hinweis der Redaktion
55% of U.S. mobile phone sales were smartphones over the last three monthsUp from 34% a year ago
dotMobi study: 2008-2010 = 2,000% growth“The rate of global mobile web content growth over two years has outpaced the growth of the desktop Internet over that same period, according to dotMobi’s Mobile web Progress study.” (MobileMarketer.com, 2011)
Overall: 314% increase in mobile visits
Operating Systems (Source: Apple's Smartphone Market Share Grows As Android Stalls Out, Kit Eaton, Thu Jun 30, 2011, http://www.fastcompany.com/1764325/whos-driving-increasing-smartphone-sales-in-the-us-hint-not-google)
Before you can determine what belongs on your mobile site and how it should work, you need to figure out who is likely to access your mobile site and for what reasons.The leading demographic for mobile web users are the younger generations, those who are comfortable exploring new technology. However, as smart phones and other devices push the mobile web further and further into the mainstream, you should expect more mobile traffic from visitors of all ages and backgrounds.In other words, you shouldn’t build your mobile site for some stereotypical user, but rather take a look at your specific audience demographics:Who currently uses my website?Understanding the types of people who will come to your website is a critical component when planning for new full site or redesigning an existing one. It’s equally important—if not more important—when planning for a mobile site.Are your visitors young and hip and “natural born-multi-taskers”? Are they more mature and potentially less techy? Business-centric? Are your products or services mass market or niche? Are you catering to an internal audience, perhaps employees or members only?How can I get to know them better?Maybe you don’t have a good grasp on your audience. Reviewing web analytics is one way to get some insight into their interests and behavior. A more direct approach is asking them directly through face-to-face conversations, if possible, or surveys. Find out what they use on the full site and ask what they would take advantage of on your mobile site.Why would someone access my website while on the go?Google Analytics can show you the most-visited web pages on your full site, which gives you insight into the habits of your visitors and, therefore, a starting point when planning for the mobile site.
Use “most visited” pages as a starting pointOnce you know whom you are talking to, you can focus on what you want to say to them. Use your “most visited” pages as a starting point for determining where your visitors will want to go—quickly and without hassle.Set clear metrics for successAs with a full website, it is important to set concrete goals—which could be increasing RSVPs for events or increasing sales. Make sure your goals align with mobile users’ expectations. (For example, you’re not likely to get someone to fill out a long form using a phone.)Think “billboard,” not “magazine”Since you’ll almost never have a visitor’s full attention on your mobile site, you can’t afford to waste even a few seconds of their time. A full website might contain several calls to action on the homepage, with many marketing messages sprinkled throughout the subpages. A mobile site must be much more streamlined. The homepage is no longer a magazine cover riddled with flashy promotions, but rather a billboard with a straightforward message and call to action. The same philosophy holds true for subpages.