1. PatientCentered
Care
By: Jessica Krohe
Christine Smith
Lara Blackstock

2. What is Patient-Centered Care?
 Active
involvement of the patient and the
family where they are in full control of the
decision-making towards all of the options for
treatment
 3 models that form the foundation of patientcentered care:
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The Commonwealth Dimensions
The Institute of Family-Centered Care
The Planetree model

3. The Commonwealth Dimensions
 Respect
for the patient’s
values, preferences, and expressed needs
 Coordination and integration of care
 Information, communication and education
 Physical comfort
 Emotional support
 Involvement of family and friends

4. Family-Centered Care Model
 Founded
in 1992; reflects these core
concepts:
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Dignity and respect
Information-sharing
Participation
Collaboration

5. The Planetree Model
 Founded
in 1978; main focus is
spirituality and having an overall
healing environment
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Integrates health partnerships
Includes nurturing aspects of
nutrition
Incorporates the arts for healing
purposes
Incorporates massage and
human touch

6. What do patients want?

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To be treated like what they think or believe
matters
To be a priority to their healthcare providers
To be informed and have their providers
communicate with them in a way that they
understand
To be cared for in an effective, timely manner
To be treated by competent staff

7. How can organizations achieve this
goal of patient-centered care?
 Organizations

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must have:
Committed and engaged leadership
Well-defined and clearly communicated
strategic vision
Patient and family involvement
Supportive work environment
Measurement and feedback
Quality environment
Innovative technology

8. What does a good environment
consist of?

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Safe and clean surroundings
Patient privacy
Engagement of all human senses
Experience of the body, mind and spirit
Access to arts and entertainment
Value of human beings over
technology

9. What difference does patientcentered care make?
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Higher overall patient satisfaction scores
Lower costs per case
Shorter average length of stay
Reduction in adverse events and malpractice
claims
Increased employee satisfaction

10. How is Patient-Centered Care
measured?
 Hospital
Consumer Assessment of
Healthcare Providers and Systems
(HCAHPS)
 National Quality Forum (NQF)
 National Regulatory Bodies
 Hospital-based/facility-based
surveys

11. Patient-Centered Care in Action

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CVS Caremark launches a patient care model called
“Pharmacy Advisor” that targets medication adherence by
giving patients the ability to engage with a pharmacist oneon-one
Focuses on patients with diabetes, high blood pressure, high
cholesterol, coronary artery disease and congestive heart
failure.
Reports from the Pharmacy Advisor for diabetes showed
that therapy initiation rates increased by 68% for the
patients counseled by pharmacist at retail stores.
Medication adherence rates increased by 3.9% after
pharmacist consultation.

12. Conclusion
 Patient-Centered
Care is the new trend in
the healthcare field
 Patient/Provider partnerships have shown
to help improve the overall patient
experience and health.
 Patients feel as if their concerns are
valid, which leads to better cooperation
for therapy.
 Questions?

13. Sources
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Charmel, P. A., & Frampton, S. B. (2008, March). Building the Business
Case for Patient-Centered Care. Healthcare Financial Management.
Retrieved from http://planetree.org/wpcontent/uploads/2012/01/HFM-business-case-for-Planetree.pdf
Epstein, MD, R. M., & Street Jr, PhD, R. L. (2011, March/April). The
Values and Value of Patient-Centered Care. Annals of Family
Medicine, 9(2), 100-103. doi:10.1370/afm.1239
Shaller, D. (2007). Patient-Centered Care: What Does It Take? The
Commonwealth Fund. Retrieved from
http://www.commonwealthfund.org/usr_doc/Shaller_patientcenteredcarewhatdoesittake_1067.pdf
Drenkard, Karen N. PhD, RN,NEA-BC, FAAN. (2013). American
Association of Colleges of Nursing. Patient-Centered Care. Retrieved
from http://www.aacn.nche.edu/qsen/workshop-details/neworleans/KD-PCC.pdf
PR, N. (2013, June 20). CVS Caremark's Innovative Pharmacy Advisor®
Program Highlighted in New National Report Released by IMS Institute
for Healthcare Informatics. PR Newswire US.