1. BROCK A. BAILEY
1254 Office Park Rd Apt. 6, West Des Moines • (319) 470-3566 • brocko86@gmail.com
Career Summary
Experienced Sales Manager with proven success in building effective sales associates that drive
Conversion and Sales over established goals.
Work Experience
Nationwide Insurance
Personal Lines Insurance Sales Agent – 03/16/15 to Present
• Brought in new customer through sales of property, fire and auto insurance products.
• Interviewed prospective clients to obtain data about their needs, the physical condition of the
property/auto to be insured, and to discuss any existing coverage.
• Explained features, advantages and disadvantages of various policies to promote sale of insurance
plans.
• Inspected property, examining its general condition, type of construction, age, and other
characteristics, to decide if it is a good insurance risk.
• Ensured that policy requirements are fulfilled, including completion of appropriate forms, according to
state rules. Contacted Underwriter if needed for policy errors.
Wells Fargo
Financial Crimes Specialist – 09/01/14 to 02/01/15
• Performed analysis of possible takeover, internet, phone, change of address fraudulent changes on
credit card & debit card accounts.
• Interacted with internal and external customers and supervisor to recommend and perform
appropriate actions required to mitigate losses and provide a positive customer experience.
• Documented and evaluated results of actions to support fraud trending and reporting and ensures that
best practices were followed.
• Researched and analyzed high risk transactions across all payment channels with a sense of urgency in
a fast paced environment.
Verizon - Call Center
Customer Service & Inbound Sales Representative – 05/01/14 to 09/01/14
• Took ownership of the customer's needs, and always looked at the problems through until they are
fully resolved.
• Dealt efficiently with questions and queries from customers.
• Kept up to date with all the company's products, services and procedures.

2. • Promoted the company's products and services to customers.
Target Mobile - Kiosk
Store Manager / Sales Manager – 9/01/10 to 04/01/14
• Developed selling and management skills.
• Helped this store achieve records with revenue, sales, and warranty.
• Mentor to many new Wireless Sales Managers.
• I won numerous outstanding awards for profit and sales growth and achievements.
• Became the Interim District Manager for the Iowa District from May of 2012 to July of 2012.
• Developed successful sales associates into sales managers through in store leadership and mentoring.
RadioShack
Retail Store Manager – 9/01/06 to 10/01/08
• Conducted monthly performance reviews.
• Controlled payroll and expenses.
• Developed and coordinated weekly game plans to achieve profits.
• Coached sales associates on a daily basis to maintain customer satisfaction.
• Responsible for inventory and stocking.
• Assigned weekly work schedules for associates.
Education
Western Illinois University
• Bachelor of Arts – Communications – 2006
Licenses & Certifications
Personal Lines Property & Casualty Insurance – 04/01/15 to 04/01/18
• Iowa License # 0017557229
Skills & Expertise
• Profit & Sales Growth
• Servicing on Billing Accounts
• Relationship Management
• Consultative Selling
• Coaching
• Management Development
• Leadership

3. • Multitasking
• Sales Training