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AUSTRALIA PACIFIC
TECHNICAL COLLEGE
The APTC is an AID PROJECT
funded by the
Australian Government
Cultural Sensitivity
What is the “natural” or “appropriate”
way to you, is not necessarily the most
“natural” or “appropriate” way for other
cultures.
Lustig M. & Koester, J.
1993, “Intercultural
Competence”
Your Own Culture
Language
> direct
Non-Verbal Communication
> greetings, queuing, tone of voice, touching, symbols
Space/Time Orientation
> use of personal space, linear regimented time frames
Religious Beliefs
> personal, no impact on decision making
Patterns of Thinking
> logical, straightforward
Self Image
> independence
Other Cultures
• Language
– indirect
• Non-Verbal Communication
– greetings, queuing, tone of voice, touching, symbols
• Space/Time Orientation
– use of personal space, unstructured time frames
• Religious Beliefs
– Influences decision making
• Patterns of Thinking
– group interaction, holistic approach to solving issues
• Self Image
– part of a group, part of a nation
Process of Adjustment
Feelings and emotions of an international student
The Process of Development of
Intercultural Sensitivity
Development of Intercultural Sensitivity
Experience of difference
Denial Defence Minimisation Acceptance Adaption Integration
Bennett’s Development Model
Ethnocentric Stages Ethnorelative Stages
The Process of Development of
Intercultural Sensitivity
Denial
Ethnocentrism Ethnorelativism
Developmental Strategies
• cultural awareness activities
• historical information
• travelogues
First Stage - Denial
• anger
• negativity
The Process of Development of
Intercultural Sensitivity
Defense
Ethnocentrism Ethnorelativism
Developmental Strategies
• Emphasis on what is “good” in
other cultures
Second Stage - Defense
• overt hostility
• negative labeling
• feelings of superiority
The Process of Development of
Intercultural Sensitivity
Minimisation
Ethnocentrism Ethnorelativism
Third Stage - Minimisation
• Cultural Differences are
superficial
• Common sense will prevail
• All cultures come under the
same laws and principals
• Tolerance
Developmental Strategies
• Discussion about personal
experiences
• Involvement of guest speakers
of other cultures
The Process of Development of
Intercultural Sensitivity
Acceptance
Ethnocentrism Ethnorelativism
Fourth Stage - Acceptance
• Respect of the differences in
culture
• Using the understanding of
differences as a base for
learning and adaptation
Developmental Strategies
• Stressing recognition of
differences in behaviour as
appropriately different
• Exploring differences in non-
verbal communication, such as
greeting rituals.
The Process of Development
of Intercultural Sensitivity
Adaption
Ethnocentrism Ethnorelativism
Fifth Stage - Adaptation
• Intentional shift of frame of
reference - as if one were
the other person
• Ability to undertake another
cultural view temporarily
Developmental Strategies
• Provide opportunities for
intercultural interaction
• Training in the practice of
empathy
• Communication
training/conducting interviews
with other cultures
The Process of Development of
Intercultural Sensitivity
Integration
Ethnocentrism Ethnorelativism
Sixth Stage - Integration
• Becoming part of another
culture
• Undertaking cultural
differences in everyday life
Developmental Strategies
• Developing ethics
and finally….
ENJOY YOURSELF!

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Development of intercultural sensitivity

  • 2. The APTC is an AID PROJECT funded by the Australian Government
  • 3. Cultural Sensitivity What is the “natural” or “appropriate” way to you, is not necessarily the most “natural” or “appropriate” way for other cultures. Lustig M. & Koester, J. 1993, “Intercultural Competence”
  • 4. Your Own Culture Language > direct Non-Verbal Communication > greetings, queuing, tone of voice, touching, symbols Space/Time Orientation > use of personal space, linear regimented time frames Religious Beliefs > personal, no impact on decision making Patterns of Thinking > logical, straightforward Self Image > independence
  • 5. Other Cultures • Language – indirect • Non-Verbal Communication – greetings, queuing, tone of voice, touching, symbols • Space/Time Orientation – use of personal space, unstructured time frames • Religious Beliefs – Influences decision making • Patterns of Thinking – group interaction, holistic approach to solving issues • Self Image – part of a group, part of a nation
  • 6. Process of Adjustment Feelings and emotions of an international student
  • 7. The Process of Development of Intercultural Sensitivity Development of Intercultural Sensitivity Experience of difference Denial Defence Minimisation Acceptance Adaption Integration Bennett’s Development Model Ethnocentric Stages Ethnorelative Stages
  • 8. The Process of Development of Intercultural Sensitivity Denial Ethnocentrism Ethnorelativism Developmental Strategies • cultural awareness activities • historical information • travelogues First Stage - Denial • anger • negativity
  • 9. The Process of Development of Intercultural Sensitivity Defense Ethnocentrism Ethnorelativism Developmental Strategies • Emphasis on what is “good” in other cultures Second Stage - Defense • overt hostility • negative labeling • feelings of superiority
  • 10. The Process of Development of Intercultural Sensitivity Minimisation Ethnocentrism Ethnorelativism Third Stage - Minimisation • Cultural Differences are superficial • Common sense will prevail • All cultures come under the same laws and principals • Tolerance Developmental Strategies • Discussion about personal experiences • Involvement of guest speakers of other cultures
  • 11. The Process of Development of Intercultural Sensitivity Acceptance Ethnocentrism Ethnorelativism Fourth Stage - Acceptance • Respect of the differences in culture • Using the understanding of differences as a base for learning and adaptation Developmental Strategies • Stressing recognition of differences in behaviour as appropriately different • Exploring differences in non- verbal communication, such as greeting rituals.
  • 12. The Process of Development of Intercultural Sensitivity Adaption Ethnocentrism Ethnorelativism Fifth Stage - Adaptation • Intentional shift of frame of reference - as if one were the other person • Ability to undertake another cultural view temporarily Developmental Strategies • Provide opportunities for intercultural interaction • Training in the practice of empathy • Communication training/conducting interviews with other cultures
  • 13. The Process of Development of Intercultural Sensitivity Integration Ethnocentrism Ethnorelativism Sixth Stage - Integration • Becoming part of another culture • Undertaking cultural differences in everyday life Developmental Strategies • Developing ethics