1. Brian K. Daniels
682-936-9514
briankdaniels@gmail.com
SKILLS SUMMARY
Platform
Mac OS Windows 98/XP/7/8/10 Android OS
SUSE Linux Server 2012 iPhone
Application
MS Office Suite (2016) OneNote
SolarWinds DameWare Adobe Acrobat X
Request Tracker
Database
Active Directory Microsoft Access
eDrawer
WORK HISTORY
IT Clerk 2010 to 2016
ThyssenKrupp Airport Systems, Inc., Fort Worth, TX
 Compiled help desk information for IT Knowledge Base using OneNote
 Reloaded systems with company image
 Changed daily server backup disks and maintained a spreadsheet of all backups
 Scanned accounting documents into a database program
 Troubleshot printers / computers
 Provided instructional support to users via phone and in person
 Created new user/computer accounts and reset passwords using Active Directory
 Maintained Windows image for faster reloading of new / existing computers
 Tracked tickets using Request Tracker software
 Remote assistance using Remote Desktop and third party software (Solarwinds –
Dameware)
 Setup new hardware, including:
o Printers
o Scanners
o Computer Desktops
o Laptops
o Tablets
o Cell Phones (Apple and Android)

2. Brian Daniels Resume P a g e | 2
Retail Banker 2007 to 2010
Woodforest National Bank, Fort Worth, TX
 Teller transactions: deposits, withdrawals , transfers, and cashing checks
 Filed and resolved disputed charges
 Reviewed statements
 Phone support: Balance inquiries, transaction history, help with a banking tool such as
online banking or telephone banking
 Conducted improvisational marketing
 Opened accounts of various types such as CDs, savings, and checking
EDUCATION
Tarrant Count College, NW Campus
Information Security Certificate 2009
AAS Information Security Technologies, May 2013
Received Outstanding Student Award in Computer Science, Spring,2013
RELEVANT EXPERIENCE
Comfortable building PCs, setting up and installing peripheral devices, and troubleshooting
system errors.
Routinely read technology news and blogs to stay abreast of current technical trends.
Studying for A+ and Security + certifications.
MILITARY EXPERIENCE
United States Army 1990-1993
Worked in the Orderly Room providing general clerical work, filing, completing forms, reports,
orienting new soldiers, and other services as required by the Commanding Officer during Desert
Storm.
Honorable discharge as a Specialist E4 in July of 1993.