RSA Conference Exhibitor List 2024 - Exhibitors Data
Living Social BD Hothouse
1. “Living Social”
7 July 2011
Presented by Peter du Toit, Lisa Breedt & Brian Rea
“Social media gives you the ability to check perception.
You’re not speaking at people anymore, you are speaking with them.”
– Brian Solis
11. “Social Media is not
just direct marketing
parked online”
Amber Naslund
Brass Tack Thinking
12. Part of the trouble is that we rarely
distinguish between Social Media,
The “Tools and Tubes”
and Social Media, The Business
Philosophy.
And they’re different.
13. It’s the slow build of a meaningful “eye level” presence in the
hearts and minds of your target audience over time.
Presence
Time
23. VS
Long Term view – “Sustained Attack” Shorter horizon = “in and out”
“Attack and Retreat”
A way of life – “democratising democracy” A campaign
Never really ended – just evolved Clear end date
24. VS
Built and empowered Nominally a “conversation
community by starting a about shower gel” but actually
conversation about change more about boosting the ad
and groundbreaking use of
media
Inspiration
Participation Entertainment
26. One more about a slow build to
conversation and participation –
Prioritised People over technology
27. Focussed on squeezing out more attention for an award
winning commercial
The other was a triumph of technology
But it left the shower gel conversation “high and dry”
28. Conclusion
Yes of course digital and social
platforms can be used as another
campaign channel
29. Conclusion
But the real power lies in their ability to
build and converse with communities, to co-
create value with people over time
30. Part 2
There needs to be a real appetite for
social media because it’s so different
31. “Once upon a time, customer contact was centralized around the switchboard, and the
phone was the preferred method for communication between companies and customers.
When it rang, you answered, because it was likely a customer or a potential customer on
the other end of the line. Now, the calls are coming through online, via the social phone.”
32. “Even the companies that are starting
to come around to thinking, ‘oh maybe
we should do some social stuff’, I still
think a lot of them are only thinking
about it on a surface layer, It’s like ‘OK,
I have my product, maybe I’ll add two
or three social features and we’ll check
that box’, That’s not what social is.“
You have to design it in from the
ground up, Zynga and Quora are two
companies doing this correctly.
“They’ve designed their whole product
around the idea that your friends will
be here with you,” he says.
— Mark Zuckerberg, CEO Facebook
33. “Social Media isn’t just another channel, but
a whole new environment, where the rules
of engagement are different. “
34. Do you REALLY have a product worth
giving to the man with the mic!
44. Has a certain reader in mind
Has a circulation target
“as good as the last edition”
Very “real time” element to
publishing
The need to listen, provoke,
nurture and where necessary,
course correct
45. Editor in Chief/Publisher The Writer/Content Creator The reader
The “face” of the mag The “expert” in her field Absorbs and processes
content
Owns the business outcome A thought leader
Magazine makes her a
Reader Advocate Keeps abreast of trends and “thought leader’ in her circle
other thought leaders
Owns the “secret formula” May respond with letters to
Informs and provokes thinking the editor
Recruits and source content – and remains accountable for
creators to achieve objectives her content
46. The Brand The Followers
and its frontline “the tribe”
“stewards” and back
line team
48. Harvard Business Review
• “Gonzo marketing”
– “marketing as stunt, spectacle, and titillation”
• What you should seek, rather than just "free" or
"cheap" attention is the greatest return on attention
• meaningful stuff, builds lasting engagement, trust,
affection, devotion, inspiration, deeper connection —
– and maybe, just maybe, begin to approach delight, joy,
amazement, and happiness.
49. Nowhere is any of this more obvious
than in Armano’s Social Media
Manifesto
50. 1
We will no longer view you as
“consumers”. Instead, you are co-
creators, participants, and advocates
51. 2
We will actively listen, and
participate authentically because we
know you demand nothing less
61. “A new mindset
and skill-set is
needed to
participate in the
digital landscape.”
62. Social Media Strategy Components
Internal
Objectives Collaborative Listening Room
Communication
Social Media People
Tools
Etiquette Socialgraphics
Content/ Embassy Setup &
SM Policies &
Conversation Technical
Guidelines
Strategy Education
69. The Internet itself was an
inherently social idea
Only now it’s gotten more social
70.
71. The internet is an integral part of my life
High Engagement , Consumption and involvement
Social, knowledge, news, interest, multi media, gaming, browsing etc
I just love talking and expressing myself
High Engagement , Consumption and involvement
Social, knowledge, news, interest, multi media, gaming
I use the internet to gain knowledge, information – to educate myself
Medium Engagement and Consumption – Low involvement
Social, e-mail and browsing
Internet is important for me to establish and maintain relationships
Engagement and Consumption high – Involvement low
Social and E mail
Looking to create a personal space online
Engagement and consumption low – Involvement High
Social and E mail
The Internet as a Functional Tool
Engagement, Involvement, Consumption Low
E Mail
72. Best we understand into which
typology our consumer falls!
Also, which typologies are going to
help build and influence in their own
right
78. Starting conversations
Joining existing conversations
Developing a strategy based
on what you’ve heard
Understanding what you hear
Listen
Internal Communication -
what is your company DNA?