1. Brett Schoenleben
1317 Holly Hill Drive, Grand Prairie, TX 75052
651-276-1422 Brett.schoenleben@hotmail.com
Summary
InformationTechnologyProfessional seekingacareerwhere Imay utilize mytechnicalskills,experience,
and trainingsupportingend-usersinatechnical environmentanddrivingbusinessobjectives. Toprovide
not onlysupport,buttechnologyleadershipandguidance tousersandclients. Excellentcommunication
and personalitywill be valuabletointeractingwithtechnical andnon-technical personnel.
Technical Skills
• WindowsOS 2008R2,
2012R2, 7, and8
• MicrosoftO365
• MicrosoftAIK/MDT
• MicrosoftExchange
• MicrosoftHyper-V
• Dell Workstations
• Oracle Virtual Box
• 802.11 protocols
• MicrosoftAzure
• Configure DHCP/DNS
• CiscoIOS CLI
Education
My ComputerCareer 2015
CertificationsEarned:
• CompTIA A +
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+
• CiscoCCENT
• MCP
• MCTS Windows7Configuring
• MTA NetworkingFundamentals
• MTA Mobility Device Fundamentals
• MTA SecurityFundamentals
• MTA ServerAdministration Fundamentals
CertificationsinProgress
 AxcientA.C.E.
• CompTIA Security+
• CiscoCCNA
• CertifiedEthical Hacker
Technical Summary
 Create and deployvirtual Operatingsystemstobe deployedviaWDSandMDT
 Create and resolve ticketswithinConnectWise Ticketingsystem
 Migrate user data to newworkstations
 Replace harddrivesandRAID controllersin Dell andHP Servers
 Restore corruptedActive Directoryaccounts
 Change MX records andA recordsin DNSserversfor Spam filtering
 Configure POP,Exchange email accountsonApple andAndroiddevices
 Change and applyNTFSsecurityandSharingpermissionsonfoldersandNetworkshares
 Create Networksharesandmapdrives
 DeploynetworkmappeddrivesusingGroupPolicyinServer08R2/12R2/16
 Create batch filesforlogonscripts
 ApplyfolderredirectionpolicywithinGroupPolicyinServer08R2/12R2/16

2.  Create Group Policytodeployprinters inServer2012R2
 Install/Upgrade PC’stoWindows10
 Cleandrivesanddelete partitionsinDISKPARTCMDline interface
 ConfiguredclientstoreporttoMSP usingConnectActive
 Made firewall exceptionswithinSonicWall andWatchGuard
 DeployedLabTechagentsforremote connections
 TroubleshootingnetworkconnectivityissuesusingOSImodel andTCP/IPmodel
 Understandthe fundamentalsof MicrosoftActive DirectoryDomainStructure
 Workedon WindowsPC/Hardware for 6 yearsas a hobby to create networkinhome
 Install andsecure CiscoWAPin home tocreate a wirelesshomenetworktoconnectseveral mobile
devicesincludingiOS,AndroidandWindowsplatforms
 Utilize NetworkAnalyzerstoreconfigure wirelessconnectivityissues
 InstalledandconfiguredWindowsXP/7/8/8.1/10for use inhome and on Mobile devices
 Install andconfigure DHCP,DNS,WDS,and RRAS servers ina Server2008R2 Active Directory
environment
 FamiliarwithOSPFandRIPv2routing
 TroubleshootDell workstationsandserversforperformance issues
 Install andconfigure CiscoRoutersandSwitchesinthe CLIof the IOS
 Install andconfigure WindowsOSandnetworksinaVirtual Box setting
 Builta map of networkutilizingNMAPtodocumenttopologyandconfigurationof network
 Understandingof HIPPA andthe requirementsthatneedtobe met
Professional Summary
 Communicatednewpoliciesandprocedurestostaff anddiscusshow toimplementthese
 Great abilitytolistenandreactto clientrequestsandissues
 Prioritize clientrequestsastheycome inandaddressthe severe andbusinessrestrictingissues
 Great abilityinclientcommunicationandfindwaystomake technical issuesmake sensetoenduser
 Create knowledgebase articlesandhow to’sfornew programs
 Configure andinstall Aruba,Ubiquiti andSonicpointWAPs
 Configure backupsolutionswithinanAxcientlocal orclouddevice
 ProvisionanddeploySpamfiltering usingProofPoint
 ProvisionanddeployTrendAnti Virus, creatingexceptionswithinthe scanner
 Configure anddeployadvance DNSfiltering
 Configure applicationandcontentfilteringonFirewalldevices
 Setup pointto pointandSSL VPNswithinDell SonicWall
 Replace hardware componentson laptops,desktopsandservers
 TroubleshootprintererrorsandnetworkissueswithLexmark,HP,andBrotherprinters,LenovoPC’s
and Hobart Scale systems.
 Interviewedpotentialcandidatestobecome partof my team
 Troubleshootwhenanetworkgoesoffline followingbasictroubleshootingsteps
 Listentousersand ask openendedquestionstoassistinefficientresolution
 TroubleshootIPPhone systemsinAvayaand3CX

3.  Setup and configure Sharp,CanonandKyoceraMulti FunctionPrinters
 Administersettings andemailsusingOffice 365
 Streamlinedsomeprocedurestobe more effectivetoobtaintightlaborgoalsformanagement
 Manage a teamof up to 12 employeestomaintainhighstandardssetbycompany
 Assistincreatinga Networkfromthe groundup
Experience
NetRes March 2016- Current
SystemsTechnician
 Was taskedwithonboardingnewclients andconfiguringthemforremote accessandreporting
 Configure Dell PCandLaptopsforusers withbasictoolsetformonitoringandsecurity
 Resolve clientemail issues,troubleshoothardware andsoftware issuesinDental andBanking
environments
 Take proactive measurestomaintainnetworkinfrastructure
 Scope newclientnetworksanddeployoursetof toolsbefore handingtoMSA team
 Duringprojectinstalls, documentnetworksandpointoutfuture opportunities
 Act as a technical resource forclientsandadvise themonproductstopurchase
 ConfiguredClientswithinConnectWise andConnectActive
 DeployedLabTechagentsusingScriptsandcommandsinKaseya
 ConfiguredSonicwall andWatchGuardFirewallstoallow remote connections
 Create, provision,andtroubleshoot backupsolutionsusinganAxcient,VeeamandDatto devices
 Configuredclientstouse OpenDNS
 DeployedTrendAntiVirussolutionsusingLabTech
Sprouts Farmers Market 2014-March 2016
Manager
 UtilizedMicrosoftExcel towrite scheduleswhile meetingSPLHgoals
 Identifyone employee perquartertodevelopintoafuture leaderandhone his/herskills
 Orderedproductforthe departmentusingvendorportals,Telexon9090, and Outlook
 Provide topqualitycustomerservice everyday toensure anenjoyable shoppingexperience.
 Reported weekly inventorylevelsusingMicrosoftExcel,ManathanARCandOutlook toregional
leaders
 ProcessedandreportedmonthlyinventoryusingTelexon9090 and MicrosoftExcel to corporate
office
 Trackedweekly,monthly,andyearoveryearsaleswithManathanARC andMicrosoft Excel
 Discoveredsalespatterns,trends,buyinghabits basedonsalesreporting
 Accessedanddistributedpropercommunicationstothe teamandmanagementtodiscusscurrent
and future programs,proceduresandpoliciesandhow besttocomply
 Empowerthe teamto make the right decisionandassume the leadership role tosatisfythe
customer.
 Utilize MicrosoftOutlookonLenovocomputerstoaccesscustomerorders,place orderswith
distributioncentersandvendors,receive updatesandchangestothe departmentaswell as
reportingsalesandinventorytoregional teamsandcorporate teammembers

4. Arrow Ford 2013-2014
Manager
 Work one on one withcustomersandsalesstaff toidentifysolutionstocustomerneeds.
 Utilize MicrosoftExcel towrite anannual budgetforthe General Manager
 Negotiate withsupplierstokeepshippingcostsdown,
 Negotiate pricingonproductstoincrease profitmarginsormake the marketmore competitive.
 Create an email database of customerstoadvertise towithnew products
 Assistedindesigninganall newinteractive salestool
 Setup boothsand marketingmaterialsforCarShowsandOff Road events.
Cub Foods 2001-2013
Manager
 Assistedinlaunchingan all-new 6weektrainingprogramforupand comingteammembers
 Attendedquarterlycorporate leadershiptrainingtofine tune leadershipskills
 Manager on Dutyrotationswhere Iwas Store Leader makingdecisionsasthe Store Manager
Awards/Recognitions
 WCITP– By maintainingaGPA and Attendance rate of 90% or higherandearning5 Certifications
withinthe first15 weeksof training,Iearnedthe “WorldClassIT ProfessionaltitlefromMy
ComputerCareer
 Valedictorian– Basedon overall GPA,Certificationsearnedandattendance,Iwasnamed
Valedictorianof mygraduatingclass.
 StudentSpotlight – Was selectedtobe a SpotlightStudentbasedonmywillingnesstolearn,how
successful Ihave beeninthe programand activelyengaginginthe training.Wasfeaturedinthe
newsletteraswell asthe Facebookpage forMy ComputerCareer