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Brett	
  Henderson	
  

COMM	
  636:	
  Integrated	
  Marketing	
  Communications	
  	
  

Case	
  Write	
  up	
  12.3	
  

October	
  30,	
  2012	
  

                                             Statement	
  of	
  the	
  problem	
  

	
         There	
  are	
  a	
  few	
  main	
  problems	
  that	
  need	
  to	
  be	
  discussed	
  regarding	
  Whole	
  

Foods	
  grocery	
  store.	
  The	
  main	
  problem	
  is	
  keeping	
  the	
  target	
  market	
  returning	
  to	
  

the	
  store.	
  The	
  next	
  problem	
  would	
  be	
  how	
  to	
  effectively	
  PR	
  the	
  store	
  to	
  the	
  potential	
  

customers.	
  The	
  last	
  problem	
  is	
  looking	
  at	
  the	
  different	
  tours,	
  self	
  help	
  magazines,	
  

and	
  programs	
  they	
  are	
  developing	
  and	
  how	
  promote	
  them	
  to	
  the	
  media	
  and	
  

continue	
  to	
  bring	
  in	
  customers	
  to	
  the	
  stores	
  with	
  these	
  programs.	
  	
  

                                                 List	
  of	
  critical	
  factors	
  

                1. Developing	
  programs	
  to	
  educate	
  customers	
  about	
  smart	
  economic	
  

                      and	
  health	
  conscious	
  purchasing	
  via	
  tours,	
  self	
  help	
  magazines,	
  how	
  to	
  

                      programs	
  and	
  blogging.	
  	
  

                2. Promote	
  the	
  tours	
  and	
  buying	
  guides	
  through	
  flyers,	
  press	
  releases	
  

                      and	
  media	
  coverage.	
  

                3. Develop	
  an	
  initial	
  target	
  market	
  following,	
  and	
  then	
  expand	
  to	
  border	
  

                      regions.	
  After	
  obtaining	
  a	
  small	
  cult	
  following,	
  expand	
  the	
  market	
  to	
  a	
  

                      new	
  type	
  of	
  customer.	
  	
  

                4. Really	
  push	
  the	
  trendy,	
  organic,	
  environmentally	
  friendly	
  and	
  “cool	
  

                      place	
  to	
  shop”	
  image.	
  Run	
  new	
  and	
  innovative	
  programs	
  to	
  continue	
  

                      bring	
  the	
  customers	
  back	
  to	
  the	
  store.	
  
5. Expand	
  on	
  their	
  social	
  media	
  plan	
  to	
  continue	
  to	
  develop	
  the	
  trendy	
  

                image	
  that	
  they	
  have.	
  	
  

                          Definition	
  and	
  evaluation	
  of	
  alternatives	
  

1. First	
  step	
  of	
  the	
  plan	
  would	
  spend	
  some	
  time	
  and	
  money	
  in	
  development	
  of	
  

     programs.	
  

          a. Pros:	
  Developing	
  new	
  programs	
  such	
  as	
  guided	
  tours,	
  self-­‐help	
  

                magazines,	
  how	
  to	
  shop	
  efficiently	
  and	
  other	
  various	
  programming	
  

                will	
  draw	
  customers	
  to	
  the	
  store.	
  	
  

          b. Cons:	
  

2. Promote	
  the	
  developed	
  programs	
  in	
  a	
  in	
  the	
  most	
  effective	
  way	
  possible.	
  

          a. Pros:	
  

          b. Cons:	
  

3. Start	
  developing	
  a	
  small	
  target	
  market	
  to	
  create	
  a	
  buzz,	
  and	
  then	
  expand	
  the	
  

     target	
  market	
  to	
  a	
  broader	
  market.	
  

          a. Pros:	
  

          b. Cons:	
  

4. Start	
  pushing	
  the	
  trendiness	
  of	
  the	
  grocery	
  store.	
  Continue	
  to	
  develop	
  a	
  set	
  of	
  

     new	
  and	
  innovative	
  type	
  of	
  programs	
  to	
  draw	
  the	
  customers	
  to	
  the	
  store	
  

     more	
  often.	
  

          a. Pros:	
  

          b. Cons:	
  

5. Start	
  developing	
  a	
  trendy	
  social	
  media	
  plan.	
  

          a. Pros:	
  
b. Cons:	
  

                      Conclusion	
  

	
  

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Case study 3

  • 1. Brett  Henderson   COMM  636:  Integrated  Marketing  Communications     Case  Write  up  12.3   October  30,  2012   Statement  of  the  problem     There  are  a  few  main  problems  that  need  to  be  discussed  regarding  Whole   Foods  grocery  store.  The  main  problem  is  keeping  the  target  market  returning  to   the  store.  The  next  problem  would  be  how  to  effectively  PR  the  store  to  the  potential   customers.  The  last  problem  is  looking  at  the  different  tours,  self  help  magazines,   and  programs  they  are  developing  and  how  promote  them  to  the  media  and   continue  to  bring  in  customers  to  the  stores  with  these  programs.     List  of  critical  factors   1. Developing  programs  to  educate  customers  about  smart  economic   and  health  conscious  purchasing  via  tours,  self  help  magazines,  how  to   programs  and  blogging.     2. Promote  the  tours  and  buying  guides  through  flyers,  press  releases   and  media  coverage.   3. Develop  an  initial  target  market  following,  and  then  expand  to  border   regions.  After  obtaining  a  small  cult  following,  expand  the  market  to  a   new  type  of  customer.     4. Really  push  the  trendy,  organic,  environmentally  friendly  and  “cool   place  to  shop”  image.  Run  new  and  innovative  programs  to  continue   bring  the  customers  back  to  the  store.  
  • 2. 5. Expand  on  their  social  media  plan  to  continue  to  develop  the  trendy   image  that  they  have.     Definition  and  evaluation  of  alternatives   1. First  step  of  the  plan  would  spend  some  time  and  money  in  development  of   programs.   a. Pros:  Developing  new  programs  such  as  guided  tours,  self-­‐help   magazines,  how  to  shop  efficiently  and  other  various  programming   will  draw  customers  to  the  store.     b. Cons:   2. Promote  the  developed  programs  in  a  in  the  most  effective  way  possible.   a. Pros:   b. Cons:   3. Start  developing  a  small  target  market  to  create  a  buzz,  and  then  expand  the   target  market  to  a  broader  market.   a. Pros:   b. Cons:   4. Start  pushing  the  trendiness  of  the  grocery  store.  Continue  to  develop  a  set  of   new  and  innovative  type  of  programs  to  draw  the  customers  to  the  store   more  often.   a. Pros:   b. Cons:   5. Start  developing  a  trendy  social  media  plan.   a. Pros:  
  • 3. b. Cons:   Conclusion