2. BRANDY CARTER 832.289.6520 │ email@example.com
3414 Rustling Pines, Spring, TX 77380
832.289.6520 • firstname.lastname@example.org
EXPERIENCED CLIENT SERVICES CONSULTANT
An Expert in Business Administration and Experienced in All Aspects of Promoting Client Success
Committed and multi-faceted client relations professional with deep and broad business and analytics
experience. Firm grasp of wealth management, marketing, research and financial software technology.
Collaborative project manager with exceptional communication skills and a particular focus on internal
and external client success. Adept at managing multiple projects using natural gift for organization and
operational excellence. Highly skilled in quantitative, conceptual and analytical problem solving.
Exceptionally resourceful with high moral and ethical values and standards.
CO R E CO M PET EN C I ES
Budget and Accounting Strategies • Client Services • Project Management •Financial Reporting •
Revenue Generation • Operational Efficiencies • Continuous Improvement • Strategic Planning
Market Research • Portfolio Management • Morningstar • DB CAMS• Schwab Platform •Net
Exchange 360 with Block Trading and Rebalancing • Conflict Resolution • Microsoft Office
EX PER I EN C E AN D A C H I EVEM EN T S
RHAME & GORRELL WEALTH MANAGEMENT, The Woodlands,TX 4/2016 – 8/2016
Client Services Consultant
Implemented structured client contact strategy and builds targeted financial plans for clients.
Collaborated with Wealth Managers, advisors and operations to develop, execute and maintain focus
on strategic business plans. Developed segmented marketing initiatives and delivered tracking metrics.
Analyzed client portfolio of assets to discover weaknesses, protect assets and address potential tax
Managed client needs regarding service, funding, problem resolution and processing issues.
Served as quality control point to ensure customer calls, paperwork, policy and procedures
adhere to compliance requirements.
Educated and counseled clients on account services and capabilities to include statement
comprehension statements and proficiency with Online Services and paperless options.
Processed fund transfers from external institutions as well as within client’s portfolio to ensure
all accounts were funded per action plan.
Met or exceeded Key Performance Indicators (KPI’s).
MILLER-GREEN FINANCIAL SERVICES, Spring, TX 2/2009 – 4/2016
Client Services and Financial Planning Administrator
Served as proactive relationship manager for assigned accounts, partnering with financial consultants
to promote sale and marketing of retirement, savings, separately managed accounts and financial
products to clients. Drove innovative strategies to improve business performance and manage risk
including sophisticated prospect tracking and client review programs. Coordinated marketing and
sales support services for assigned accounts to develop and enhance relationships. Managed
origination pipeline: created and maintained origination metrics to measure performance and impact
Engaged in market research and competitive fund analysis.
Managed data integrity for the firm and maintained account paperwork including cash flows,
bulk trades, and client presentation materials.
Tracked debt market trends, interacted with fund managers, prepared sector reports, prepared
reports on mutual funds and new offerings, and met new clients.
Worked in fast-paced environment, interacting with management and fund custodians.
Engaged in competitive edge analysis, operational process improvement, roadmap planning,
vendor selection and change management.
3. BRANDY CARTER 832.289.6520 │ email@example.com
Led coordination of company events including seminars, staff meetings, and client appreciation
events for up to 400 attendees.
Served as business administrator for Managing Principal and Chief Compliance Manager;
prepared all Compliance reporting including client ledgers, correspondence and firm cash
flows; assisted with preparation for annual branch audit.
LOWES HOME IMPROVEMENT, The Woodlands, TX 5/2005 – 2/2009
Managed department operations, staff cross-training, merchandise displays, and implemented
customer service initiatives. Droves sales and margins in alignment with financial plan of retail store by
preparing staff to complete sales opportunities and developing customer relationships. Built and
developed professional store associate organization staffed with best talent available in market in order
to satisfy customers, maximize sales, margin, close rates, and overall profitability. Continually
reinforced company’s core values and business objectives in order to align staff with company culture.
Ensured compliance with policies and procedures to minimize financial risk, loss of assets and to
eliminate any employee safety issues. Controlled loss of merchandise and improved profitability
through asset protection; analyzed suspicion activity, detected, deterred, and reported violations of
company policies and criminal activities by internal and external customers.
Provided leadership for a diverse team of 15 to 20 direct reports consisting of floor associates,
cashiers, and sales specialists; recruited, hired, trained, coached, mentored, rewarded and
Ensured staff has resources required to achieve customer satisfaction, personal sales targets,
and consistently exceeding sales of other stores in district.
Maintains, documents and reports all financial transactions.
Expeditiously resolves customer concerns and issues professionally and courteously.
Collaboratively developed process improvement initiatives and implemented solutions relating
to special services.
CWB CONTRACTORS, Palm Coast, FL 4/2004 – 7/2005
Managed internal and external customer relations, administration projects, and assisted in strategic
planning. Supported operations to ensure safety, quality, schedule, and budget goals were met or
exceeded. Managed general human resources functions, including employee benefits enrollment for
health insurance and retirement plans; hired and onboarded new administration staff.
Managed payroll, accounts receivables, budget forecasting, accounts payable.
Developed and implemented system for handling large volumes of communication.
Maintained confidence and protected operations by keeping information confidential.
Managed logistics for meetings, projects and jobs including safety meetings and OSHA
ED UC AT I O N
Associate of Arts, Early Childhood Education, Houston Community College, 1998
Transition Training Program, American Montessori Society, 1998 – 1999
Series 6 License, InvestmentCompany/Variable Contracts Products Limited Representative, Financial
Industry Regulatory Authority
Series 7 License, General Securities Representation, Financial Industry Regulatory Authority
Series 63 License, Uniform Securities Agent, Financial Industry Regulatory Authority
CO M M UN I T Y SER VI C E
Volunteer Animal Foster, Guardian and Brave Bully Pit Bull Rescue Group