1. Brandon Kuehl
142 N. Oriental St. (530) 863-0838
Indianapolis, IN 46202 brandonkuehlindy@gmail.com
Professional Summary
High energy, dedicated and resourceful sales and management professional dedicated to effective team success
and customer satisfaction. Proven ability to work with all levels of organization to establish and maintain
relationships with potential and existing clients. Utilize new and established methodologies and strategies to
improve productivity, enhance market penetration, and increase company profitability. Experience includes, but
is not limited to: establishment of marketing protocols, analysis of customer needs, public/customer relations,
and staff development.
Areas of Expertise
• Client Relations
• Training Development
• Client Satisfaction
• Team Building
• Sales forecasting
• Staff Training
• Service-Oriented
• Strong Work Ethic
• Strategic Planning
• Time Management
• Communication Skills
• Safety Training
Professional Experience
Fusek’s True Value, Indianapolis, IN 08/2015 to Present
Customer Service Representative

2. • Communicate brand information and product details to ensure customer satisfaction.
• Worked in a team environment consisting of 20+ staff that required employees to
continually improve business practices as well as satisfaction, both on the sale’s floor and by phone.
• Assisted team to reach weekly and monthly sales goal measured by transaction units as
well as.
• Recommended products and solutions to customers to fulfill direct needs.
• Handle customer issues with high level of professionalism and courtesy.
• Assist manager in placing purchase orders and managing inventory.
Service Masterby DSI, Indianapolis, IN 10/2014 to 08/2015
Restoration Technician
• Provided emergency facility services for restoration of commercial and residential
properties while leading homeowners and property managers to an understanding of the upcoming
process.
• Assess, design and repair properties in accordance with building and construction code
protocols through disaster cleanup, demolition and full restoration of properties and facilities.
• Provide OSHA certified and ISO 9001 coherent services to all clients in a timely manner.
• Interact with customers and promptly respond to all customer inquiries thoroughly and
professionally to ensure a smooth process with an emphasis on close client communication.
Angie’s List, Indianapolis, IN 01/2013 to 06/2014
Member Services Representative / Retention Representative
• Promptly respond to all incoming client inquiries including member terminations.
• Resolve client requests while documenting notes in all data bases and completing follow
up calls within the required time frame.
• Recommended continued engagement to customers, resulting in a 40% in customer
retention, which exceeded the department average
• Resolve customer complaints as appropriate to maintain a high level of customer
satisfaction and quality to maintain Angie’s List standards of service.
• Exceeded retention goals designed to keep people engaged in the platform by better
understanding their needs as a home services consumer.
Securitas Services USA, Inc., Indianapolis, IN 11/2010 to 01/2013
Security Officer
• Ensure safety of all personnel and property on a daily basis including overseeing the
needs of the property tenants and guests.

3. • Responsible for overall care of the property and facility during operational hours as well
as after-hour supervision.
• Performed as professional liaison between management and contracted service
companies in order to ensure proper coordination of scheduled events.
Crocs Shoes, Indianapolis, IN 02/2009 to 03/2010
Team Sales Lead
• Set and prioritized daily store business goals and led team to achieve these goals
throughout the day.
• Identified performance and customer concerns and worked with team members to
promptly resolve issues.
• Assisted the store manager in daily operation of the store, occasionally assuming store
responsibility in his absence.
• Assisted with interviews and trained 20+ new sales employees through coaching and on
the job training.
Education
High School Diploma, Golden Sierra High School, Garden Valley, California