In episode #2 of ESPRESSO SHOTS OF BUSINESS WISDOM, I share a tid-bit on delivering great customer service. For more business marketing advice, peruse my blog: brandautopsy.typepad.com. Or, visit my website to learn more about me ... www.brandautopsy.com.

1. Espresso Shots of Business Wisdom John Moore E P I S O D E #2

4. delivering great customer service

5. not about ACTING

6. REACTING

8. Take a Moment To Make a Moment Espresso Shots of Business Wisdom

9. LOOKING LISTENING REACTING

10. LOOKING LISTENING REACTING

18. Take a Moment To Make a Moment Espresso Shots of Business Wisdom

19. Take a Moment to Make a Moment Get customer service is not about acting. It’s about REACTING !

20. Espresso Shots of Business Wisdom John Moore E P I S O D E #2