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Dr. Claudia Eichler-Liebenow
Dresden, Germany
Digital Workplace Coach
Member of Xperts at Work
@ceitwitt
The modern digita...
20.11.2018 3
THATS US !!!
▪ wrote HTML-Pages already in 1992
▪ PhD in Numerical Math
▪ Developer/Architect -> Project
Mana...
AGENDA
Introduction (20 min)
▪ Different types and styles of remote
working
▪ How technology can help+
▪ Benefits to the o...
TYPES AND STYLES OF REMOTE WORKING
Dispersed
teams in
different
offices
Different buildings in the
same city
Different cit...
BENEFITS OF THE MODERN DIGITAL WORKPLACE TO
THE REMOTE WORKER
▪ Better employee experience leading
to more engaged employe...
THE DOWNSIDES AND DISADVANTAGES OF REMOTE
WORKING
Technology cannot mitigate every element of being a remote
worker, altho...
HOW TECHNOLOGY PLATFORMS AND
SOFTWARE TOOLS CAN HELP
▪ Digital presence – making the remote worker feel
part of a team
▪ A...
ORGANIZATIONAL CULTURE MUST SUPPORT THE
DIGITAL WORKPLACE IN ORDER TO SUPPORT THE
REMOTE WORKER
Organizational or corporat...
ENABLING USING TOOLS
Provide training sessions & materials, and examples
Test the technology with the remote team, to make...
20.11.2018 11
GROUP EXERCISE
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remot...
KICKOFF REMOTE TEAMS
▪ Working Remote but getting known each other personally
▪ Prepare the agenda and methodology for an ...
TOOLSETUP REMOTE TEAM
– WHAT TOOL FOR WHAT?
▪ Working Remote with a good tool setup
▪ Identify what are the needs for your...
MEETING & COMMUNICATION CULTURE
FOR REMOTE WORKERS
▪ Your experiences:
▪ Identifying, what is constructive an what is dist...
MEETING & COMMUNICATION CULTURE
FOR REMOTE WORKERS
▪ Your experiences:
▪ Identifying, what is constructive an what is dist...
GROUP EXERCISE DEBRIEF
▪ One person from each group to feedback your group’s discussion and your results
from the exercise...
DISCUSSION
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collab...
SUMMARY AND WRAP UP
▪ What did we learn from the group
discussions ?
11/8/2018
Boye 18 | Dr. C. Eichler-Liebenow & Jed Caw...
THANK YOU
▪ Follow Jed on twitter at @jedpc or look him up on LinkedIn, or please, please,
please read his stuff at www.cm...
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Boye18: Remote worker - Claudia Eichler-Liebenow - Jed Cawthorne

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We will lead an interactive session to examine how modern digital workplace tools and work practices can support remote working teams. From examining the benefits of enhanced collaboration and productivity, the ability to help remote and mobile workers feel less isolated, to the potential downsides if the corporate culture is not prepared for this new way of working, and what happens if it is not managed appropriately. Tools and software will be discussed, but this session will not be an in depth look at one particular tool set or software platform. Instead this session will be a workshop format, and attendees will be invited to address a number of topics working together in small groups; feeding back to the overall group, and discussing their experiences and ideas."

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Boye18: Remote worker - Claudia Eichler-Liebenow - Jed Cawthorne

  1. 1. Dr. Claudia Eichler-Liebenow Dresden, Germany Digital Workplace Coach Member of Xperts at Work @ceitwitt The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively. Jed Cawthorne CIP MBA. Senior Manager, Search Excellence. Digital Channels TD Bank, Toronto, Canada. @jedpc
  2. 2. 20.11.2018 3 THATS US !!! ▪ wrote HTML-Pages already in 1992 ▪ PhD in Numerical Math ▪ Developer/Architect -> Project Management (PMP, Scrum Master) -> Consultant ▪ 18 years: in large Enterprise – now: own one women company ▪ Book Autor ▪ still „love this game“: Claudia ▪ Award winning AIIM member & Certified Information Professional ▪ Worked on the ESA Mars Express mission ▪ Has been in Toronto for over 10 years ▪ Historical European Martial Arts (HEMA) practitioner and re-enactor: Jed Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively"
  3. 3. AGENDA Introduction (20 min) ▪ Different types and styles of remote working ▪ How technology can help+ ▪ Benefits to the organisation and the individual ▪ The downsides and disadvantages ▪ Culture is king Group Exercises • Working (25 min) • Presenting to the room (15 min) Discussion of topics uncovered in the group exercise (15 - 20 min) Summary & Wrap Up (10 – 15 min) Never Start without goals ▪ To help you make sense of the topics and context ▪ creating together the approaches ▪ exchanging experiences 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 4
  4. 4. TYPES AND STYLES OF REMOTE WORKING Dispersed teams in different offices Different buildings in the same city Different cities in the same country Globally dispersed teams Road warriors – the truly mobile workforce Service engineers Sales people Coffee shop or Truck cab Home office workers All day, every day Occasionally Case studies: ▪ Agile Scrum Teams ▪ Support Teams around the world ▪ Call Center Teams (at home) ▪ Field Service Engineers Why? ▪ saving costs and time ▪ supporting work live ▪ … 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 5
  5. 5. BENEFITS OF THE MODERN DIGITAL WORKPLACE TO THE REMOTE WORKER ▪ Better employee experience leading to more engaged employees ▪ Increased productivity – remote access is no longer a barrier, mobile tools are as high quality as the desktop equivalents ▪ Increased capabilities – remote employees can do more across a wider range of tasks ▪ Working in widely dispersed teams with less travel expenses ▪ Better collaborative experience for global teams Benefits for the organization ▪ Increased flexibility ▪ Greater capacity and capability to undertake complex tasks at time and place individual is best fit for ▪ Less complex tasks greatly simplified for better efficiency ▪ Ability to work in a team almost as easily from everywhere ▪ Improved employee engagement / work life balance Benefits for the individual 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 6
  6. 6. THE DOWNSIDES AND DISADVANTAGES OF REMOTE WORKING Technology cannot mitigate every element of being a remote worker, although it can help with many Managing a highly dispersed team remains challenging both for the managers and the employees Human nature makes us social animals, we want contact with our colleagues, and sometimes electronic communication does not fulfill this need Collaboration based completely on documents, comments and other digital artifacts fits some business scenarios better than others – there is no one size fits all prescription for success Examples ▪ Managers concerns: ▪ People are not actually working at home ▪ Loosing oversight ▪ Less control ▪ Remote workers concerns: ▪ Boss / Colleagues don‘t know what you are working hard for ▪ Easy for team to forget about me ▪ What opportunities will I miss out on ? ▪ IT / Compliance department concerns: ▪ Information security ▪ Data loss ▪ Increased 'attack surface' outside of corporate firewall 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 7
  7. 7. HOW TECHNOLOGY PLATFORMS AND SOFTWARE TOOLS CAN HELP ▪ Digital presence – making the remote worker feel part of a team ▪ Asynchronous collaboration – collaboration beyond a phone call ▪ Synchronous communication & collaboration – making the remote worker feel less remote and mitigating isolation ▪ Co-creation and online ´live` editing of content ▪ The modern digital workplace – improving productivity for the remote worker ▪ Enable knowledge sharing by making it easier 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 8 Teamchat • Yammer, Teams • Slack • HipChat • Workplace by Facebook • …. Meetings & Video Chat • Skype • Google Hangouts • Zoom • Webex • GoTo • .. Content - Collaboration • O365 / SharePoint • Google Drive • Dropbox • … Project Management • Planner, MS Project • Jira • Trello# • .. Dev and Design • GitHib • TFS • InVision • Cloud9 • … AND: It`s still allowed to use EMAIL and PHONE CALLS
  8. 8. ORGANIZATIONAL CULTURE MUST SUPPORT THE DIGITAL WORKPLACE IN ORDER TO SUPPORT THE REMOTE WORKER Organizational or corporate culture is key to supporting remote workers The digital workplace strategy must be a good fit with the organizational culture in order for it to be used successfully to support remote workers If the organizational culture does not mesh with the vision of a digital workplace, then you may need a strategy and plans to develop and change your organizational culture Ultimately, digital workplace strategy, business processes, HR processes are all subservient to the overall culture 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 9
  9. 9. ENABLING USING TOOLS Provide training sessions & materials, and examples Test the technology with the remote team, to make sure it works for everybody • All the licences you need to use the software • All the approvals you need to work remotely • Suitable hardware (from the organization or from the individual) • Guidelines on what tool the team is going to use for what tasks • Common goals agreed Create a checklist to ensure everyone can do what they need to do 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 10
  10. 10. 20.11.2018 11 GROUP EXERCISE Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 11/8/2018 11 ▪ Working (25 min) ▪ Presenting to the room (15 min)
  11. 11. KICKOFF REMOTE TEAMS ▪ Working Remote but getting known each other personally ▪ Prepare the agenda and methodology for an on-site kick-off for your team wich will be working remotely later ▪ Fix / Select a scenario that your exercise team is responsible for / what is the business goal ▪ Set goals and schedule time slots ▪ Activities: Read suggestions and select ▪ Think about what could be the outcome for the team members for the selected topics ▪ Discuss which fits for your team 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 12
  12. 12. TOOLSETUP REMOTE TEAM – WHAT TOOL FOR WHAT? ▪ Working Remote with a good tool setup ▪ Identify what are the needs for your team in the daily work / name the use cases / not the functions first ▪ What is / gives the company environment / reclementations ▪ Read details of tool examples and its functionalities ▪ Take an mapping: your use case / how this supports wich tool ▪ Make +/- list for the tools with respect for your team an company environment ▪ (? Fill out the team tool governance sheet → I do have to check, what I have for that) 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 13
  13. 13. MEETING & COMMUNICATION CULTURE FOR REMOTE WORKERS ▪ Your experiences: ▪ Identifying, what is constructive an what is disturbing effective work ▪ Ideal remote meeting and how to achieve this ▪ Ideal remote team communication: ways to achieve this ▪ Most frequent barriers: how to slow down 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 14
  14. 14. MEETING & COMMUNICATION CULTURE FOR REMOTE WORKERS ▪ Your experiences: ▪ Identifying, what is constructive an what is disturbing effective work ▪ Ideal remote meeting and how to achieve this ▪ Ideal remote team communication: ways to achieve this ▪ Most frequent barriers: how to slow down A video to show you what NOT to do………. https://www.youtube.com/watch?v=kNz82r5nyUw 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 15
  15. 15. GROUP EXERCISE DEBRIEF ▪ One person from each group to feedback your group’s discussion and your results from the exercise 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 17
  16. 16. DISCUSSION 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 18 Idea: Having a display in the teamroo-m showing which remote colleque is online.
  17. 17. SUMMARY AND WRAP UP ▪ What did we learn from the group discussions ? 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 19
  18. 18. THANK YOU ▪ Follow Jed on twitter at @jedpc or look him up on LinkedIn, or please, please, please read his stuff at www.cmswire.com ▪ Think on Claudia by @ceitwitt & LinkedIn and when you really would like to have nice Intranets basing on SharePoint & O365 (www.workCEL.de) 11/8/2018 Boye 18 | Dr. C. Eichler-Liebenow & Jed Cawthorne "The modern digital workplace and the remote collaborative team worker – cultural impacts, and how to manage it effectively" 20 @ceitwitt

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