This presentation, Vernisa Rejhan, the COO at Softhouse Balkans, shares experiences in leading software developers by agile and lean principles. Vernisa has built her career in Sweden working as lean coach and leader in different industries. With a vocation to develop and support leaders of tomorrow in Bosnia and Herzegovina, she shared the story of stabilization and growth of software development business through the eyes of a servant leader.

1. How to lead IT Operations
without knowing how to write a line of code
Vernisa Rejhan, COO, Softhouse Balkans
HOTEL EUROPE, October 21st

2. Interesting Damir!
Have you consulted the team which produced the
drivers for our product’s network card? Also, please
can you give me information on current amount of
standard communication that is exchanged
between the devices and server, you know to revise
this logic to make this amount reduced to optimal
minimum?
Vernisa,
we have a rather serious issue.
One major clients network infrastructure is too large to
configure to exact requirements for our product. So,
what happens is that the slowest possible network
communication speed is negotiated between the
server and remote devices which makes remote
firmware upgrade impossible and standard
communication to experience high latency and 30-40%
package loss. In severe cases DDP’s attempts to
retransmit packets causes the server to be flooded
with re-sent requests.
We’ve got an issue.

3. <<<<<<<<<<<<<<<<<<<<<<<<<<<<
My passion it to
make business
and people to grow.
With a soft spot
for #swebih.
By Lean and Agile
Leadership
I am the COO
at Softhouse Balkans
WHY
WHAT
HOW
My Golden Circle

4. Towards Management/LeadershipCareAssistant
Telemarketer
Barista
Analyst
Customer
Responsible
ProjectManager
StrategicProjectManager
Lean
Coach
SteeringBoardMember
Quality
Manager
President of
APU Network
Lean
Coach
COO
Specialist Within the Industry
becomes a Manager
Leadership and Management
are the Specialties

5. System of Delivering ValueThe Business People Delivering the Value
1. Grasp the Whole & Secure the Whole

6. 2. Handle the complex environment of IT organisations
The Network of People, Competencies and Assignments

7. 3. Enable People to Grow
Grow the Experts
The Need
at the
Market/
In Our
Business
Your
Drives
and
Passions
Your
Next
Assignment
?

8. SELL DELIVER
DEVELOP MAINTAIN
SHARE KNOWLEDGE
SET TARGETS SET BUDGETPLAN BUSINESS
RECRUITMENT PEOPLE CARE PR & MARKETING
GOVERNANCE
CORE
ENABLERS
4. Know and Stabilize the Delivery System
Our Delivery System of Value
Value Delivered - Continuously

9. 5. Management of Efficient Code and Fast Flows
How we worked on Problems with Key Customer
Internal
Testing
Process
Maintenance
Process
Alignment
from big room planning
to continuous delivery
CI/CD DeliveryImplementation/Project
Visualisation ofhandling
issues and
Bugs
New Architecture
Implementation
SystematicalProblem
Solving
Full Delivery
Responsibility
Agreement
KPIs
PEOPLE
COMMUNICATION
PROCESS
TOOLS

10. Management vs Leadership
What is Agile about that?
The Complex System of The Software DevelopmentThe Value System of Our Delivery

11. 5. Enable more to manage and lead
Agile
Management and leadership are actions.
Not necessarily tied to a function.
Enable more to manage and lead.

12. 6. Grow environment and peopel who grow the business
The inevitable interlink to success

13. Do not Let Good Ideas Be Left Unsaid
Goal of Softhouse Balkans

14. Well Done Problems
Ideas Roses
Retrospectives after Continuous Delivery

15. IDEAS / AREA TO DO DOING VERIFICATION DONE
Admin Issues
Active Leaders
and Employees
Knowledge Sharing
New Office
Recruitment Process
Our Office KanBan Board for Weekly Meetings

16. Review
Need
New
Projects
Planned
Growth
Place
Add
Invite Interview Review Decide Inform
Yes
No
Inform
Problem
/ Idea
Start/End Activity
New
Employee
Improvements of Recruitment Process

18. Testing, testing
Do not code, but understand the humor?

19. 5. Enable good predispositions for the Experts to do the job
Make sure to have a good Support and Follow up System

20. 5. Follow up on Sufficient Level
Ask the right questions

21. Do not settle.
You deserve a COO who does not know how to code.
You deserve a COO who has a genuine interest in making people and business grow.
If they code, it is a bonus, but not a must :)

22. Business Effects
❏ We have stabilized and broadened the client relation
❏ We have 3 new customers and preparing for more
❏ We have grown from 9 to 18 Softhousers
❏ We have a stable and further increased employee satisfaction

23. Thank you for the attention
vernisa.rejhan@softhouse.se