Atlassian Confluence - Platforma za timski rad u modernom agilnom okrruženju
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Upravljanje znanjem je proces kreiranja, zapisivanja, dijeljenja i korištenja organizacijskog i timskog znanja. Nedokumentirano znanje pojedinaca je potencijalno izgubljeno znanje. Bez obzira na posao kojim se organizacija i timovi unutar nje bave, ljudi imaju znanju koje vrijedi zabilježiti, dijeliti sa drugima i koristiti ga. Ova prezentacija predstavlja jedno od najpopularnijih softverskih rješenja za upravljanje znanjem - Confluence kompanije Atlassian koji je wiki-bazirani sistem za timsku kolaboraciju i upravljanje sadržajima, fleksibilan za kastimizaciju za bilo koju organizaciju i poslovni domen, i koji omogućava online rad timova i organizacije te inovacije u oblasti upravljanja njihovim znanjem.
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Atlassian Confluence - Platforma za timski rad u modernom agilnom okrruženju
- 2. KEMAL BAJRAMOVIĆ • IT MANAGER • ADSBIH • LINKEDIN.COM/IN/KEMAL Confluence Platforma za timski rad u modernom agilnom okruženju
- 3. Agenda UVOD U CONFLUENCE CONFLUENCE I BOLJI REZULTATI RADA IMPLEMENTACIJA CONFLUENCE -A ZAŠTO CONFLUENCE? KAKO CONFLUENCE POMAŽE TIMOVIMA
- 4. Organizacije se drastično mijenjajuPromjena generacija Uticaj: Poslovni alati moraju adresirati nove stilove komunikacije Češće promjene posla Uticaj: Informacije moraju biti vezane za organizaciju, a ne zaposlenika Distribuirani timovi Uticaj: Timovi rade u različitom vremenu, prostoru, kulturama... tražeći balans u vremenu za rad-privatni život
- 5. Moderno radno okruženje traži moderne alate “Volio bih da nam moja organizacija pruža tehnologiju pomoću koje bih bolje razumio na čemu rade moje kolege.” “Volio bih da je moja organizacija transparentnija i otvorenija u komuniciranju.” “Radije bih radio u organizaciji u kojoj timovi vjeruju u transparentnost i otvorenost u radu, sa punim povjerenjem u svoje kolege.” Za Saradnju Za Komuniciranje Za Razvoj zajednica 72%60% 87% *Izvor: Atlassian istraživanje, proveo Nielsen u Aprilu 2016
- 6. Timski rad počinje sa Confluence-om Svi imaju (jednak) glas Informacije se slobodno razmjenjuju Posao se završava SNAŽNA PLATFORMA ZA SARADNJU TIMOVA
- 7. Confluence mogu koristiti svi u organizaciji Razvojni timovi Saradnja na release-ovima i projektima. Integracija JIRA-e i Confluence-a. Timovi IT podrške Rješavanje IT problema i distribucija znanja kombiniranjem Confluence-a i JIRA Service Desk-a. Poslovni timovi Dokumentovanje posla tima na jednom mjestu. Planiranje i saradnja na realizaciji projekata.
- 8. Agenda UVOD U CONFLUENCE CONFLUENCE I BOLJI REZULTATI RADA IMPLEMENTACIJA CONFLUENCE-A ZAŠTO CONFLUENCE? KAKO CONFLUENCE POMAŽE TIMOVIMA
- 9. Confluence je jedno mjesto za kreiranje i evoluciju sadržaja Blogovi Planovi Roadmape Bilješke sa sastanaka Liste zadataka Sistemski zahtjevi
- 10. Drag and drop dokumenata u Confluence Svi dokumenti potrebni vašem timu se mogu lako uvesti u Confluence. Uvijek su dostupni za pregled, komentarisanje, download radi korištenja.
- 11. Prostor (Space) Stabla (Trees) Stranice (Pages) Confluence organizuje stranice i projekte na konzistentan i logičan način, tako da je lako pronaći ono što vam treba.
- 12. Najpopularniji načini korištenja Confluence-a Saradnja na projektu (team) Baza znanjaDokumentacija Saradnja
- 13. Saradnja na projektu u cilju uspješnog završavanja posla Kreiraj Timski rad počinje kreiranjem i dijeljenjem stranica/dokumenata na kojima tim radi. Prodiskutuj Dajte komentar na stranice, odgovorite na komentare i doprinose drugih, lajkajte komentare i stranice, koristite emotikone.. Riješi Kliknite ‘riješi’ jednom kada disksija dovede do koncenzusa, označite da su taskovi završeni, i pratite implementaciju posla. pri čemu timski rad treba biti zabavan i lagan
- 14. počinje pravi timski rad Jednom kada se sadržaj podijeli
- 16. Dobijate obavještenje ako se: - Nešto promijeni na stranici na kojoj ste vi radili - Neko vas pomene na stranici - Neko podijeli stranicu sa vama Obavijesti Inline komentari Komentari na stranicu 4
- 17. Obavijesti Inline komentari Komentari na stranicu 4 Imate e-mail Obavijesti dobijate u Confluence in-box, na email, ili preko Confluence Cloud mobilne aplikacije
- 18. Počnite diskusiju - Počnite diskusiju specifične sekcije sadržaja korištenjem inline komentara na stranicu - Moguće komentarisati i dokumente u prilogu - Nema komplikovanog track changes! - Klikni na “Resolve” kada je odluka odnosno akcija donesena. Obavijesti Inline komentari Komentari na stranicu Riješi
- 19. Sumirni feedback Objavite komentar na cijelu stranicu/sadržaj, ili je jednostavno lajkajte. Saradnja na sadržaju u Confluence-u je jednostavna i zabavna. Ob avijesti Inline komentari Komentari na stranicu
- 20. Od zapisnika sa sastanaka, uputstva za postupanje/korištenje, internih pravila itd. Confluence je jedno mjesto na kojem možete kreirati i unaprjeđivati informacije timova i organizacije. Dokumentacija
- 21. Dokumentacija pomaže vašem timu da dijeli i čuva znanje Retrospektiva projekta Zabilješke sa sastanaka Revizija projekta
- 25. Baza znanja Confluence vam pomaže da organizujete svoje informacije, kreirate how-to ili troubleshooting sadržaje, i jednostavno zabilježite svo znanje vezano za jednu oblast ili temu.
- 28. Agenda UVOD U CONFLUENCE CONFLUENCE I BOLJI REZULTATI RADA IMPLEMENTACIJA CONFLUENCE-A ZAŠTO CONFLUENCE? KAKO CONFLUENCE POMAŽE TIMOVIMA
- 29. Confluence dolazi sa desetinom dodatnih makroa Što vam dozvoljava dodavanje novih funkcionalnosti odnosno dinamičkog sadržaja. Ubacite dodatni sadržaj
- 30. Na Atlassian Marketplace-u možete naći stotine add-on-a za daljnju kastimizaciju Confluence iskustva 185 Bamboo 198 Bitbucket 156 Hipchat 1056 Jira 38 Fisheye/Crucible 650+ Confluence Po aplikaciji *Izvor: https://marketplace.atlassian.com
- 31. Popularne add-on kategorije za Confluence Teme Dijagrami Upravljanje dokumentima
- 32. Agenda UVOD U CONFLUENCE CONFLUENCE I BOLJI REZULTATI RADA IMPLEMENTACIJA CONFLUENCE-A ZAŠTO CONFLUENCE? KAKO CONFLUENCE POMAŽE TIMOVIMA
- 33. 500 do 40,000+ korisnika, klijent hostira. Visoka dostupnost i skalabilnost. Cloud Server Data Centar 1 do 2,000 korisnika, hostiranje kod Atlassian-a 1 do 10,000+ korisnika, klijent hostira, LDAP *Cloud: od $10/mjesečno (do 10 korisnika) do $2,700/mjesečno (2,000 korisnika). *Server: jednokratno plaćanje $10 (do 10 korisnija) do $24K za 10K+ korisnikas *Data Center: 500 korisnika $24K do 40K za $200,000 (40,000+ korisnika) Opcije nabavke
- 34. Confluence je dio Atlassian set alata 72% klijenata kombinira proizvode* + Razvojni timoviIT timoviPoslovni timovi *Atlassian analiza korisnika
- 35. Agenda UVOD U CONFLUENCE CONFLUENCE I BOLJI REZULTATI RADA IMPLEMENTACIJA CONFLUENCE-A ZAŠTO CONFLUENCE? KAKO CONFLUENCE POMAŽE TIMOVIMA
- 36. Zašto Confluence? Jedno mjesto za dijeljenje ideja Raste sa vama Industrijski brand sa 40.000+ klijenata Integracija sa drugim alatima
Hinweis der Redaktion
- Misija „Osloboditi potencijal svakog tima“ U godinama svog rada, Atlassian je imao neku vrstu saradnje sa hiljadama timova koji nisu mogli ostvariti svoj puni potencijal iz tri razloga: Neefikasne prakse Neadekvatni alati Negativna kultura organizacije Pomoć u suorganizaciji Preporuke predavača i tema
- The Confluence overview deck is designed to serve as an introduction to Confluence, Atlassian’s team collaboration platform. Originally created to onboard new Atlassian experts, it can also be leveraged to introduce new employees or customers to Confluence, an important part of the Atlassian suite. For your convenience, we have created both short and long versions of the deck in Keynote and PPT. Individual slides are of course available to leverage as needed. We will be updating this deck periodically, so please check in for updates and reach out the the Confluence PMM team with any suggestions on how to make the deck more useful.
- In the Confluence Overview deck we’ll cover: Why Confluence is a great tool for the evolving workplace See how teams use it Learn how Confluence can grow with an organization Look at different ways Confluence can be deployed, and Understand why people love Confluence and have made it the collaboration tool of choice for their organization.
- Today’s workplace looks very different than just a decade ago. Teams are dispersed, people are on the move, individual offices are on the decline in favor of open work spaces, and a new generation accustomed to actively sharing thoughts and ideas is now dominant in the workplace. Generational shift 1/3 of workforce is now millennial, larger than than any other generation in the workplace. Source: Pew Research Center http://www.pewresearch.org/fact-tank/2015/05/11/millennials-surpass-gen-xers-as-the-largest-generation-in-u-s-labor-force/ Impact: Businesses need tools that address today’s new communication styles. More job movement Less tenured employees change jobs at a rate 3x that of more tenured employees. Source: Bureau of Labor Statistics. http://www.bls.gov/news.release/tenure.nr0.htm Impact: Information needs to be tied to the organization, not the employee. Distributed teams 79% of people always or sometimes work in dispersed teams Source: Harvard Business Review https://hbr.org/2014/12/getting-virtual-teams-right Impact: Teams must work cross culturally and support work/life balance.
- The transition to the modern workplace calls for modern tools that are aligned with the way people work, where they conduct business, and their communication preferences. Business tools can even support company culture, making it either more top-down driven, rigid, and bureaucratic or more open, adaptable, and efficient. In a recent survey by Atlassian, fielded by Nielsen in April 2016, we found that people surveyed were very interested in the benefits of of an open culture and work environment. Collaborate 60% of respondents wanted tools that help gain easy visibility into what their teammates are working and to contribute to that work. Communicate 72% of respondents want technology that fosters transparency and open communication throughout their company. Building a community 87% of respondents want to be a part of company that values transparency and openness and teammates that they can trust.
- This brings us to Confluence a powerful platform for teamwork and collaboration. Since 2004, from document creation to project collaboration, companies have discovered that Confluence is a game- changing way to share ideas, build community, and get work done in today’s workplace. Confluence embodies three primary product development principles relevant in today’s workplace: Everyone has a voice Information flows freely, and Work gets done Preko 40.000 organizacija na svijetu koristi Confluence.
- All teams can benefit from Confluence. It often grows organically within an organization, starting off with the software development team and spreading out from there. Today all kinds of functional departments use Confluence, from technical teams and project management groups, to marketing, HR, legal, and finance. The more people in an organization that use it, the more value teams get from it. Here is how three primary user teams find value in Confluence: Software teams use Confluence to collaborate on product releases and other software related projects. With strong JIRA integration, these teams can move easily between the two platforms and add context to their detailed tasks in JIRA right within Confluence! IT teams can easily create documentation within Confluence to help their team find answers fast and resolve issues faster. Teams can also scale their IT service desk and use Confluence as an integrated knowledge base for their customers. In a recent evaluation of teams using JIRA Service Desk (JSD) and Confluence, we found that Confluence was able to deflect up to 45% of IT tickets, freeing up IT team members’ time to concentrate on other tasks at hand. Business teams such as marketing, legal, HR, and more use Confluence to create and document contracts, outline marketing programs, run projects, stay in touch with product and development teams, view workflows, and more, all from one central location.
- In the Confluence Overview deck we’ll cover: Why Confluence is a great tool for the evolving workplace See how teams use it Learn how Confluence can grow with an organization Look at different ways Confluence can be deployed, and Understand why people love Confluence and have made it the collaboration tool of choice for their organization.
- Over 75M pages have been created in Confluence. People develop pages in Confluence to share information broadly in blogs, take meeting notes, report on project status, create project tasks, develop roadmaps, write how-to-documents and much more. Since Confluence is flexible and expansive, there is no limit to the types of work that can be developed within it.
- Existing documents can also be brought into Confluence so no information is ever lost and you can easily continue existing work within Confluence. You can also view and comment on various file types from within Confluence, such as: Microsoft Word docs MS Excel spreadsheets MS PPT presentations PDF files HTML XML source & .txt files Zip Files
- Confluence organizes work in a consistent and logical manner that makes it easy to find and track work. Spaces Spaces are content anchors, serving as mini-sites for teams, projects, and departments. If needed, each space can be separately managed with its own administrator, permissions, and theme. Pages organize your content into lower-level groups, i.e., create a page for a particular team activity, or for a feature in a product, or for a chapter in a book. Trees are the structure of pages in a space. Some pages (parents) will be what other pages (children) attach to, forming a “tree.”
- Three popular uses for Confluence are: Documentation - Confluence provides a great way for teams to create and share all kinds of documents in order to retain team knowledge. Project Collaboration - Once a document is created, teams can collaborate and discuss it using likes, @-mentions, and comments, and close the feedback loop to get stuff done. Knowledge Base - organize and share work with your team, and discover information from other thought leaders in your company. Let’s start with the most popular use of Confluence: Project collaboration.
- A project often starts with the creation of a page—once team members are looped in and the page is published the real work begins as team members discuss challenges, debate ideas, and bring the page to life. If the team comes across any stumbling blocks, issues can be tracked and resolved within Confluence so the project moves ahead quickly.
- Projects happen when pages come to life. The next phase of Moontracker v2.5 will show how publishing a single page turns one person’s work into dynamic project collaboration.
- Once a page has been published, collaboration begins and notifications will begin to appear when someone likes or comments on your page, @-mentions you, or shares a page with you.
- Notifications appear in the upper right hand corner of your Confluence page, your email, and the Confluence Cloud mobile app (for cloud customers only).
- Inline comments, such as the one Scott received from Mia on the product requirements page, allow you to discuss a specific section of work or comment on attached files/images. No more long file names or messy track changes! Discussions can be resolved and tracked right on the page itself so everyone is aligned.
- Page comments, such as Harvey’s and Mia’s, allow you to comment at the bottom of the page on the overall content and offer thoughts and feedback. Everyone who is part of the page discussion will be notified of these comments and the ongoing discussion, if they choose.
- Documentation is everything you think it is: a set of documents. A compass for your average end user. A playbook for the software engineer in you. In a more technical space, documentation is usually text or illustrations that accompany a piece of software, explaining how it works, how it operates, and how to use it. Software teams may refer to documentation as it relates to product requirements, release notes, or the design of the software. Technical teams will use documentation to explain code, algorithms, APIs, and more as it pertains to a piece of software. Externally, documentation often takes the form of manuals and user-guides for system admins, support teams, and other end users. All kinds of documents hold teams together to help them function at their best. Confluence provides a way to create these documents, share them, and organize them in one place.
- Whether it’s simple meeting notes, design reviews, or in depth project retrospectives, all documentation should aim to accomplish 2 main things: - Inform users - Help users be successful Why is documentation important Documentation helps users and teams: Create consistency Align on projects, processes, and procedures Minimize workload. The right documentation helps onboard teammates quickly and efficiently, so they can start getting work done right away. Improve company culture. Documentation makes a statement about how you treat both your external customers and internal employees. Help the people you need to help, guide them, be supportive, and have a friendly voice and tone.
- Confluence helps organize work, create troubleshooting documents, and deflect service desk tickets. The single-point-of-access it provides to a variety of information and projects helps organizations get things done more quickly and liberate ideas–meaning the next big thing may come from the most unlikely of places.
- Confluence is a standards-based program with broad functionality built into it. Developers have also used its open APIs to build hundreds of apps for it—all available from the Atlassian marketplace—so you can do more with it and customize it to your needs. Let’s learn more!
- Want to do more than just build a basic page? Add a macro to your page! Macros are native to Confluence and can do everything from posting a status icon on a project to embedding JIRA issues into your release notes on Confluence. Explore and have fun.
- If you want to do even more with Confluence, you need look no further than the Atlassian marketplace, one of the largest B2B marketplaces in the world—and it has over 650 add-ons available for Confluence for both cloud and server customers. Atlassian also has hundreds of excellent partners (we call them experts) around the world who are ready and excited to help customize your instance of Confluence.
- Some of the most popular add-on categories for Confluence are: Theming options to brand your Confluence site Diagramming options to add visuals to your pages Document management which include convenient tools that let you do more with your documents (formatting, organization, etc.) Other popular categories include: Workflow, integrations, and more.
- So, how do teams deploy Confluence? There are several options, depending on your needs.
- To implement Confluence within your team, Atlassian offers cloud, server, and data center (for enterprises) options, with pricing dependent on the number of users. Cloud - we host and setup your Confluence site in the cloud for you. This is generally the best option for teams who want to get started quickly and easily, and for teams who don't want to manage the technical complexity of hosting themselves; pricing is monthly (can also do yearly) Server - you host Confluence on your own hardware and you're able to customize your setup however you'd like. This is generally the best option for teams who want to manage all the details of the setup and don't mind the additional complexity of hosting themselves; pricing is a one-time payment Data Center - same as server in that you host Confluence on your own hardware but DC is at scale and useful for enterprise companies. It gives you high availability, performance at scale, and disaster recovery for uninterrupted access; payment is yearly.
- Confluence is core to the overall Atlassian suite, just ask the 72% of our customers who already combine Atlassian products. Confluence integrates well with other Atlasssian products like JIRA software and JIRA Core, JIRA Service Desk, and HipChat to cover all aspects of project collaboration.
- So why should you Confluence? It offers one place to get work done and collaborate as a team, or as a company: Share ideas, build community, and get work done—in one place Confluence is used and trusted by over 30,000 organizations of every size and from every industry, and is growing rapidly It has first class JIRA software integration and works easily with other Atlassian products. It is also easy to bring existing work into Confluence. Confluence is extensible and flexible enough to grow with your team and organization. There are hundreds of Atlassian experts around the world available to customize Confluence exactly to your organization’s needs.
- So why should you Confluence? It offers one place to: share ideas, build community, and get work done it is use and trusted by over 30,000 organizations of every size and from every industry it has first class JIRA software integration it is extensible and flexible enough to grow with your team and organization
- 75M+ pages created in Confluence. New page every 1.3 seconds (Atlassian Q4 study) Product requirements Blogs Meeting notes Project plans Task lists How to Articles and many more!