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Looking Between the Apps What Matters to CIO’s Evaluating Cloud Services Rick Nucci Founder and CTO Boomi

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Agenda

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Introduction Do CIO’s Want to Move to the Cloud?

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Quick Backdrop <ul><li>“ Wait haven’t we been doing Cloud for the last 30 years?” </li></ul><ul><ul><li>PLEASE PUT AN END TO THIS! </li></ul></ul><ul><li>Gut check: </li></ul><ul><ul><li>Most CIO’s are in “whiteboard phase” of their Cloud strategy </li></ul></ul><ul><li>Many SaaS applications deployed with no involvement or awareness from IT </li></ul><ul><ul><li>This is changing… </li></ul></ul>

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Drivers for Change <ul><li>Lower hardware investment? </li></ul><ul><ul><li>BORING! </li></ul></ul><ul><ul><li>Not just about your Linux OS running in Amazon vs. your building </li></ul></ul><ul><li>CIO’s live with 80/20 paradox </li></ul><ul><ul><li>80% budget goes to maintenance </li></ul></ul><ul><ul><li>20% goes to innovation </li></ul></ul><ul><ul><li>THIS is real driver for change! </li></ul></ul>

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Why 80%: “Rev Lock” Application Integration Spaghetti

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Roots of Integration Complexity <ul><li>Closed systems + vendor priorities = API Optional </li></ul><ul><li>Just write to the database! </li></ul><ul><li>Application customization disconnected from API </li></ul><ul><li>Wildly disparate integration standards, invocation models, programming styles </li></ul>

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Result: Executives’ Concerns about Cloud Infrastructure Services

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The CIO’s Perspective vs. traditional SaaS purchaser

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Top of Mind for CIO <ul><li>Debunking Hype </li></ul><ul><ul><li>Beware the Cloud Washer! </li></ul></ul><ul><li>Your application is one in a portfolio </li></ul><ul><li>Focus on business processes across many departments </li></ul>

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Simple Process Mapping Lead Capture E-Commerce Shipping Customer Service Customer Item Lead Help Ticket Process Flow Core Entities Web Form Signup Product Purchase & Payment Product Delivery Technical Help & Returns

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Simple Process Mapping Customer Item Lead Help Ticket Core Entities Applications E-Commerce CRM Finance/ERP Support

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Today – SaaS Connectivity Principles <ul><li>Closed systems = No traction </li></ul><ul><li>API not optional </li></ul><ul><li>There is no database! </li></ul><ul><li>Multi-tenancy architecture forces customizations to manifest in API </li></ul><ul><li>We at least agree on a few things </li></ul><ul><ul><li>HTTPS, SOAP/WSDL, REST/WADL </li></ul></ul>

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Today – Big Mentality Shift <ul><li>Who owns the integration problem? </li></ul><ul><li>SaaS ISV – must solve during sales cycle </li></ul><ul><li>Department purchasing SaaS: “I love your solution, show me how it connects to X” </li></ul>

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CIO Impact on Buying Cycle

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Key CIO Focus Areas <ul><li>Identity management </li></ul><ul><ul><li>Centralized Access Control </li></ul></ul><ul><ul><li>SSO: </li></ul></ul><ul><ul><ul><li>expect &quot;trust authority&quot; to be on-prem or saas </li></ul></ul></ul><ul><li>Enterprise mashups </li></ul><ul><ul><li>enterprise &quot;widgets&quot; to embed components of your application </li></ul></ul><ul><ul><li>lookup-style API's </li></ul></ul><ul><ul><ul><li>fast and accurate access to enterprise data and transactions </li></ul></ul></ul><ul><li>There are MANY more! </li></ul><ul><ul><li>BI, Mobile, Operations, Compliance </li></ul></ul>

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CIO Questions <ul><li>Is your API part of your core product? </li></ul><ul><ul><li>Owned by product management? </li></ul></ul><ul><ul><li>Integrated into SDLC processes? </li></ul></ul><ul><li>Do you charge extra for your API? </li></ul><ul><ul><li>“ Oh, you wanted outlets for your electricity?” </li></ul></ul><ul><li>What is your API strategy? </li></ul><ul><ul><li>Best in class examples: </li></ul></ul><ul><ul><ul><li>“ We offer free, open access to API and documentation as part of product evaluation” </li></ul></ul></ul><ul><ul><ul><li>“ You will come up with smarter uses of our API than we will” </li></ul></ul></ul>

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Other API Best Practices <ul><li>API Versioning </li></ul><ul><ul><li>We won’t upgrade integration when app upgrades </li></ul></ul><ul><ul><li>Version should be part of URL (ex. http://myapp.com/api/3.0) </li></ul></ul><ul><li>Query by last modified date critical </li></ul><ul><ul><li>Very common approach to capturing changed data </li></ul></ul><ul><ul><li>Key need for BI </li></ul></ul><ul><li>Ensure API has throttling and batching mechanism </li></ul>

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Tomorrow: Transitioning to The Cloud Financials BI HRIS SaaS Application Custom Application Public Cloud SaaS Applications PaaS Application

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Are we heading towards this again?

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The Data Imperative <ul><li>Data transcends boundaries </li></ul><ul><li>End-to-end visibility is top priority </li></ul><ul><li>Data compliance is key </li></ul>

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<ul><li>Everything is de-centralized </li></ul><ul><li>Integrate Everywhere </li></ul><ul><li>You need an Audit Trail </li></ul><ul><li>Centralize Development/Management </li></ul>IDE & Ops Centralization

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<ul><li>Augment vs. “Rip & Replace” </li></ul><ul><ul><li>In line with SaaS strategy, in general </li></ul></ul><ul><li>Inefficiencies will become apparent, with greater SaaS adoption </li></ul>The Role of Traditional Middleware

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<ul><li>Identity Integration </li></ul><ul><li>User Experience Integration </li></ul><ul><li>Process Integration </li></ul><ul><li>Data Integration </li></ul>Long Term Vision – “Virtual Suite”

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Summary <ul><li>Strong business drivers exist for CIO Today </li></ul><ul><li>CIO’s thinking about this now </li></ul><ul><li>The way SaaS is purchased, delivered and supported will change significantly </li></ul><ul><li>This is good for all! </li></ul>

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Thank You! Rick Nucci @ricknucci Questions?

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