Bongani Hlongwane has over 10 years of experience in debt collections, customer service, and administration roles. He is currently a Team Leader for Legal Collections at Barclays South Africa, where he manages a call center team and ensures compliance. Prior to his current role, he held positions including Senior Credit Controller, Customer Liaison Officer, and Debt Collections Call Center agent at various financial institutions.

1. CV OF BONGANI HLONGWANE
AUGUST 5, 2016

2. 1 | P a g e
PERSONAL DETAILS
Full Name and Surname: Bongani Hlongwane
Residential Area: 9745 Ammi Close, The Orchards, Pretoria
ID Number: 8109265454083
Drivers Licence Code 08
Race: Black, Male
Nationality: South African
Language proficiency: Tsonga (Fluent (home Language) English (Fluent) Zulu, Setswana (Fluent) & Afrikaans
Contact Details: +27 76 546 7657 / +27 79 216 6230
E-mail: bhlongwane805@gmail.com
Health: Excellent
Marital Status: Married
EMPLOYMENT HISTORY
Name of the Company: Barclays South Africa (Pty) Ltd- Auckland Park, Johannesburg
Position Held: Team Leader Legal Collections Call Centre
Period: October 2015 – Present
Duties:
 Reportto the National Manager
 To manage the team that executes Call centre collections activities across all products with the aim to reduce
delinquency and ultimately impairment
 Assess training needs through surveys, interviews with employees, or consultations with managers or instructors
 Design and create training plans, coaching and In/Outbound Call centre Collections
 Develop online learning modules, and Compliance Training.
 Identify the need for additional resources including people,budget, and impairment
 Identify the need for additional resources including people,budget, and equipment
 Create leave plans to ensure adequate coverage & monitor overtime
 Working with the manager to ensure that the Sale in Execution process, to design a customer experience strategy and
implementation ofthe strategy, as well as overseeing the identified initiatives
 Log all risk and loss events as a result oferror or fraud highlighted in the department
 Provision ofan efficient administration service through careful and timeous planning, reporting and updating ofall
related information.
 Monitor implementation of strategic plans and provide feedback on scores, improvements and risks
 Ensuring that policies and procedures are adhering to as well as service level agreement.
 Conduct High Level Assessments on clients to identify needs and Service providers.
 Fully comply with the Consumer Protection Act(CPA, NCR, NCA, Fraud and Anti-bribery). This includes keeping
records securely in such a manner as to protectconfidentiality of any information disclosed
 Monitor and evaluate compliance programs to ensure they are currentand effective and relevant..
 Liaise with clients on risks and/or improvements, ensure complaints processes are timeously and appropriately actioned
 Perform administrative tasks such as monitoring costs, scheduling stakeholders meetings,financial systems and
coordinating enrolment.
 Evaluate daily performance programs and ensuring contracts quotes, statements and Invoices are accurate
 Compiling managementinformation(MI)

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Name of the Company: Pace Car Rental (Pty) Ltd – Marlboro, Johannesburg
Position Held: Senior CreditController
Period: July 2015- August 2015
Duties:
 Reportto the Business Owner.
 Resolving queries received from clients, Vendors,service providers concerning the maintenance contract fund.
 Daily preparations ofdocuments for claims, refund,invoices and creditnotes to ensure sign offis accurate at all time.
 Contacting customers that have delinquentamount outstanding
 Ensures that productknowledge and advice is technically accurate
 Increases knowledge and understanding offinancial processes and adheres to required operating standards.
 Acquires new business and increases marketshare.
 Resolves customer dissatisfaction/complaints and takes ownership ofthe problem and communicates with customers
according to Company standards
 Sending statementto the companies thathas hired cars and notify them ofthe balance required to be paid.
 Evaluate the financial aspects ofproductdevelopment, such as budgets, expenditures, research, shortterm plan and
developmentappropriations, and return-on-investmentand profit-loss projections.
Formulate, directand coordinate debtcollections
Reason for Leaving: Resigned
Name of the Company: Barclays South Africa (Pty) Ltd – Braamfontein, Johannesburg
Position Held: Customer Liaison Officer
Period: January 2013- September 2015
Duties:
 Reportto the Head ofDepartment.
 Improve performance and communication skills with the EDC`s
 Identify, develop and evaluate performance strategy, based on knowledge ofestablishmentobjectives, seasonality,
benchmark and costand mark up factors.
 Resolving queries received from clients, Vendors,service providers concerning the maintenance contract fund.
 Daily preparations ofdocuments for claims, refund,invoices and creditnotes to ensure sign offis accurate at all time.
 Evaluate the financial aspects ofproductdevelopment, such as budgets, expenditures, research, shortterm plan and
developmentappropriations, and return-on-investmentand profit-loss projections.
 Formulate, directand coordinate debt collections activities and policies to promote services, working with Vendors and
Service providers.
 To deliver both a supportive and decision making function in terms of quoting and maintenance contract fund, to ensure
that information is available to manage the costand productimprovement.
 Liaise suppliers through monthly reporting ofany paymentfiles outstanding and provide feedback moving forward.
 Negotiate contracts with vendors and distributors to manage accounts distribution, establishing distribution networks
and developing distribution strategies.

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 Ability to analyse and interpret company documents (e.g. settlementletters, Recon statements, Performance
Agreements,Financing Agreements, Valuation documents and on-boarding contract.
 Check authenticity and validity of documents supplied by the client.
 Manage financial system (e.g. Pastel, syspro and Sap)
 Monitor performance ofcollections book and accounts movements and track their incentives with the EDC`s.
 Preparing steerco weekly reports,monthly and quarterly reports.
 Identifying poor performance trends and recommendations to management.
 Ensuring that queries and complains is attended to within service level agreement.
 Liaise with and coordinate the Suppliers (EDC`s) and Vendors
 Liaise with suppliers regarding mostpaying accounts and seasonal changes so as to maintain reasonable propensity to
pay techniques.
 Manage movementand ageing ofaccounts to avoid prescriptions.
 Monitoring and managing customer relations
 Compiling analysis reportto evaluate and take reasonable decisions
 Manage Market intelligence
 Manage and interrupted prescriptions accounts to recover fund that are outstanding.
Reason for Leaving: Promoted
Name of the Company: ABSA Bank South Africa, Waltloo, Pretoria
Position Held: DebtCollections Call Centre
Period: December 2006- December 2012
Duties:
 Report to Centre manager.
 Identify strategic collector’sroleinsupportingbusinessrealignmentandstakeholders.
 Formulate plan and document projects in liaison with Business Partners.
 Debt collecting andbankstatementreconciliation
 Diarizingand typing correspondence
 Liaisingwithbanksfor bankconfirmations receipts.
 Contactdebtorsto followup onnon-paymentsandlongoutstandingpayments-providemoreback-upandensurecollectionof
monies.
 Reportingstatus of the accountinregularbasis.
 Processjournals,adjustments&receiptadvicesin respectof payments/adjustments.
 Ensurereconciliationofaccountsonrequestwhereamountsare indisputeand sort out longoutstandingissues.
 Processclearingofdebtors/loanaccountsinrespectof paymentsreceived.
 Submitweeklyfinancialreport.
 Follow-upandresolveallcustomerrequestsandcomplaints.
 Maintainandbuildonsalesto ensuredepartmentprofitability.
 Set standards for personnelto follow.
 Establishlongand short term plan and profit objectivesfor both the department.
 Establishand manageprofessional relationshipswithinternalandexternalstakeholders.
Reason fortransfer:promoted
Name of the Company: ITP Human Resources Holdings

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Position Held: Office Administrator / Coordinator
Period: March 2006 – November 2006
Duties:
 Assisting DCS and GDE departmentin recruitment process
 Identify strategic and role in supporting Departmentof correctional services.
 Attending queries from Department of Education to enhance service deliveries
 Conceptualize, manage and implementprojects in line with bestpractice people managementinitiatives and sound
projectmanagementprinciples thatcontribute to business strategies.
 Formulate plan and documentprojects in liaison with Business Partners.
 Consult effectively on impact, process, risk & mitigation ofprojects with SME’s.
 AssistdepartmentofEducation in recruitment processes.
 Formulate, document, implementand administrate appropriate functional processes, policies, practices and implement
strategic solutions, based on both internal and external environmental factors.
 Design Projectplans to ensure projectdeliverables within settimelines.
 Manage QA processes electronically and manually.
 Diarizing and typing correspondence
 Capture the queries on the database with completed resolution taken, Provide feedback to the team leaders on an-
going basis; ensure availability to handle contacts by adhering to Schedule.
 Track and reportprogression in weekly meeting
Reason fortransfer:EndofContract
EDUCATIONAL HISTORY
REFERENCES
Referee Name Mr. Sudheer Maharaj
Designation of referee Head of Department
Company Name Barclays South Africa (Pty) Ltd– Auckland Park , Johannesburg
Cell number (079) 490 6176
Referee Name Mr. Sheldon wood
Designation of referee National manager
Company Name Barclays Africa (Pty) Ltd – Waltloo, Pretoria
Cell number (082) 921 1350
Institution Qualification/Certification Year
University of South Africa Credit management In Progress (Designation)
Tshwane North College N2 Engineering 2000
Tshwane South College N3 in Mathematics and Science 2001
Tshwane South College N6 in Structural Surveying 2002
Technikon SA Mining Surveying 2003
Havatech Executive Certificate Administration 2006
Service Seta NQF level 2 2009
Risinga High School Grade 12 1999
Barclays Africa Supplier and Service provider
Management
2013

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Referee Name Mr.Peter Mphahlele
Designation of referee Head of private Banking
Company Name Barclays South Africa
Telephone Number (082) 521 9558
Referee Name Miss. Mahlaku Seloane
Designation of referee Credit Risk Manager
Company Name Barclays South Africa
Telephone Number (072) 601 8823
Referee Name Mrs Thabang Hlaisa
Designation of referee Mentor
Company Name Roche Pharmacy
Telephone Number (082) 824 6371 / 011 504 4604