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FRIDAY, JUNE 14, 2013
Robert Lemmond Appointed President & CEO of
Wolters Kluwer Law & Business. Promises
“Customer First” Strategy.
This week Wolters Kluwer Legal &
Regulatory announced the
appointment of Robert Lemmond as
President & CEO of Wolters Kluwer
Law & Business. Lemmond, joined
Wolters Kluwer in 2011 as Vice
President of the Law & Business Legal Markets Group. He previously held executive
positions at several content and software companies including IHS, Primark, Disclosure,
Northern Light. He replaces Mark Dorman.
Why this is good news for Wolters Kluwer
Over the past decade I was slowly coming to the conclusion
that WK had seen its best days. They were destined to be
bought or slowly fade away. They had good solid products but
they seemed to be losing momentum. The Standard Federal
Tax Reporter retained iconic status for tax lawyers. WKs suite of
business titles were solid staples for securities, banking, trade
and host of other practices. WK was one of the first major
publishers to digitize their publications with the release of cd-roms
in the early 1990s. They purchased Loislaw a low cost
research alternative to Lexis and Westlaw in 2000. They owned
a suite of esteemed treatises from Aspen Publishing. But the
2009 release of the Intelliconnect platform was a
disappointment. Their biggest limitation was the absence of a
full blown citator system to help lawyers verify that the cases
they were citing had not been overturned. When Bloomberg
Law was released in 2011, Greg Lambert in his 3 Geeks and a
Law blog pointed out that Blaw had stepped in and made
the move everyone was waiting for Wolters Kluwer to
make. WK owned lots of great pieces but couldn't seem
to weave then into a whole.
Robert Lemmond
*Hat tip to Melville Dewey, 19th
century efficiency reformer,
founder of the first School of
Library Economy, and inventor of
the eponymous decimal
classification system based on Sir
Francis Bacon's outline of human
knowledge.
TOP ABA BLAWG 2013
ABA BLAWG 100 2012
Showing posts with label Robert Lemmond. Show all posts
2. The Problem Wasn’t Just the Products Over the years I had found WK pricing and
contracts to be stubbornly out of touch with the law firm demands for efficiency and cost
control. They tied online contracts to the retention of print. The pricing structure was
opaque. A law firm couldn’t cancel a print subscription even when it was no longer
needed. There seemed to be no way to cut the WK spending short of cancelling
everything and returning as a new customer. It really got ugly following the 2007 financial
crisis. Law firm attorney counts were falling and budgets were being slashed. Many
publishers agreed to suspend or modify existing contracts as an investment in future
"good will." Not Wolters Kluwer! They were spectacularly indifferent. An executive agreed
to meet with me at the annual AALL conference so I could plead my case in person. He
reacted as if I was reading him a page from a phone directory. It was a brief, polite and yet
pointless exercise. I walked away wondering if he had heard a word I had said.
Bob Likes to Listen Since Bob Lemmond arrived at WK in 2011 he has been on a
mission to learn about customers. He likes to listen to customers! He created advisory
councils of librarians and attorneys. He traveled around the country meeting with key
customers. During a call this week, Lemmond said he is especially interested developing a
close partnership with the librarian community because they have such deep research
expertise and are focused on the quality of information. In the past two years there has
also been a steady stream of changes in the tone of client communications, the
introduction of new products, innovative licensing schemes and new pricing models for
products. Lemmond doesn't take credit for all the changes but the timing is curiously
aligned.
Recent WK Law & Business Initiatives Include:
Establishing Insight Leaders Councils
Expanding the new RB Source platform which is more intuitive than
Intelliconnect
Releasing a series of practice dailies which are clearly positioned to compete
with the Law360.
Offering pioneering licensing models for the newsletters which allows lawyers
to share content with clients and post certain content on the law firm website.
Entering a relationship with Thomson Reuters to distribute WK newsletters on
the Westlaw platform
Offering new pricing options which anticipate the ongoing shift from print to
digital and which allows customers to permanently migrate lawyers off of print
resources.
The War Between the SuperSystems For the past 2 years everyone has been watching
the 3 way tug-of -war for market share between Blaw, Westlaw and Lexis. I suspect that
WK is not going to jump into that end of the pool. During this week's call Lemmond
indicated that there would be no major change in direction for WK. However, he was
confident that the company had the right pieces in place to expand market share with
practice focused workflow solutions which enhance productivity and provide expert
guidance.
Budgets are still tight in law firms, so focusing on productivity enhancing expert
systems instead of competing directly with the SuperSystems may provide the right lever
for growth in the current market.
Keep the phoneline open. The next voice you hear may be Bob Lemmond calling.
___________________________
Related Posts:
News You Can Use: Wolters Kluwer Continues to Bring Sanity to Digital Licensing
Wolters Kluwer Launching Daily Reporting Suite Built for Collaboration and Copright
Compliance
Nancy McKinstry, Wolters Kluwer CEO On Leadership Strategies and the Importance of
Law Librarians In the New Information Environment.
Breaking News: Thomson Reuters and Wolters Kluwer Law & Business Joining Forces on
Current Awareness
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3. Posted by Jean P. O'Grady, J.D. M.L.S. at 12:50 AM 1 comment: Links to this post
Labels: Bloomberg Law, Law360, LexisNexis, Reed Elsevier, Robert Lemmond, Thomson Reuters,
Westlaw, Wolters Kluwer
MONDAY, DECEMBER 3, 2012
Wolters Kluwer Launching Daily Reporting Suite:
Built for Collaboration and Copyright Compliance
Wolters Kluwer Law & Business, is announcing today the release of the Wolters Kluwer
Daily Reporting Suite.
There is nothing radical about a leading legal publisher jumping into the fierce competition
for current awareness market share. What is radical in WK's announcement is the casual,
almost off- handed reference to "automatic copyright compliance."
WK Trusts You - Yes They Really Trust You!
Every publisher, pronounces their profound commitment to supporting lawyers and
improving workflow. They build tools for collaboration but generally exclude clients
(anyone outside your organization or your network) from being permitted users of the
licensed content. And who do lawyers most want to collaborate with? CLIENTS!
One of the things that has driven me batty over the years is the disconnect between
product licensing and workflow. If you send a lawyer content - you need to assume that
they need to share it. WK is removing the "licensing handcuffs"and stating unambiguously
that lawyers are free to share content with colleagues and clients. Hallelujah!
Over the years this is something that law librarians have to deal with on an ad hoc basis.
A lawyer wants to share "hot news" with their client. No leading publisher has had an
efficient system to deal with this. A response may come in a few hours... or a few days.
Worst of all is the " the wink and a nod approach"... we will give you permission .... we
won't come after you - trust us - but we can't put it in writing...."
I asked Bob Lemmond, Vice President of Wolters Kluwer, Law and Business about the
rationale for this dramatic break with traditional position of newsletter publishers.
Lemmond indicated that it is a recognition of the nature of lawyers workflow. "It is
imperative that we support lawyers collaboration with each other and with their clients."
WK also expects to be soliciting content from law firms for distribution on their platforms.
Wolters Kluwer Daily Reporting Suite
Last July I wrote a post about the release of two new daily newsletters from Wolters
Kluwer on Employment and IP Law which would also available on Westlaw due to a
special agreement with Thomson Reuters.
Today's release expands and re-brands the daily newsletters as part of a growing suite of
current awareness products which are focused on the "hottest" practice and most complex
practices.. The Daily Reporting Suite which includes:: Antitrust, Securities Regulation,
Health Law, Employment Law and Intellectual Property. All of the newsletters except
Securities Regulation will be available on the Westlaw Next platform. Securities
Regulation will require a direct subscription from Wolters Kluwer.
4. Pricing Without quoting any numbers, Lemmond assured me that WK will be offering
Information professionals a pricing package for the bundle of all the products would be
"very compelling."
The Content These daily news services will deliver breaking news from both the federal
and state level, the latest rulemaking and updates on litigation as well as a complete
summary of the daily legal news.
Mobility Rules The products will be delivered via email, RSS feed, and mobile apps for
iPad, iPhone, Blackberry, and Android.
Here are the features outlined in the press release
Daily email summaries written by knowledgeable attorneys and industry
experts with links to the full text of any new cases, regulatory or statutory
developments, and breaking news
Seamless access to information from ANY mobile device without being
prompted for logins/passwords. Other legal news services require logins
creating unnecessary time delays.
The ability to customize content by topical area and jurisdiction so users can
view the content that is the most relevant to them
Built-in copyright permissions that permit legal professionals to instantly share
information with clients or colleagues without having to download or
reassemble information.
Time-saving mobile apps with customizable home page, ability to filter by
topic/jurisdiction, note-taking capabilities, favorites folders and email
functionality
A searchable archive on Wolters Kluwer’s proprietary online content delivery
platform, IntelliConnect.
The expansion of both the content and delivery platforms suggest that Wolters Kluwer is
targeting a legal "newsletter" niche currently dominated by Bloomberg BNA and Law
360. However WK seems to have focused more on customization of both content and
delivery from the start than their competition have. They are clearly ahead of the entire
market in embracing the need to allow lawyers to legally "socialize" their content.
Posted by Jean P. O'Grady, J.D. M.L.S. at 12:40 AM 2 comments: Links to this post
Labels: Bloomberg BNA, copyright compliance, Daily Reporting Suite, Law360, Legal publishing,
Licensing, Robert Lemmond, Wolters Kluwer
THURSDAY, JULY 19, 2012
Breaking News: Thomson Reuters and Wolters
Kluwer Law & Business Joining Forces on Current
Awareness
Back in December I wrote a post speculating on
the possibility of a Wolters Kluwer Thomson
Reuters Merger. While no merger has come to
pass, a new alliance was just announced.
I have been noticing some positive changes at
Wolters Kluwer for the past few months. I have had
several conversations with Bob Lemmond the
new Vice President & General Manager, Law &
Business.
He seems genuinely interested in understanding customer needs in the very changed
legal marketplace. He also assembled the first ever Law Librarian Advisory group. On the
product side the new product RB Source is a slick and highly intuitive version of the
Securities Act Handbook that I think bodes well for the future. Since RB Source is using
a new digital platform. it is an encouraging sign that WK may be preparing to step away
from the troubled Intelliconnect platform. So with today's announcement that WK and
5. Thomson Reuters are going to collaborate on current awareness products we may
be witnessing the beginning of another major reshuffling of the legal information market.
What's in it for Thomson Reuters? Perhaps this the long anticipated response to
Bloomberg Law's acquisition of the Bureau of National Affairs in 2011.
Here is what is happening:
The new current awareness products on Westlaw will combine news, primary
law such as statutes, judicial opinions and regulations, dockets, court wire
content and other sources, and will be enhanced with legal analysis from
attorney editors.
The first two products launched will include Wolters Kluwer’s unique current
awareness dailies, Employment Law Daily and IP Law Daily, and secondary
source content across a range of practice areas in law and business
compliance will be added to WestlawNext.
Other new products that provide analysis and insight into key business topics
are already being developed and will be rolled out over the next several
quarters.
Moving forward, on-point information will be pushed to customers where they
are, synthesized into usable formats, with links to deeper sources.
Here is the press release:
Thomson Reuters and Wolters Kluwer Law & Business Joining Forces on Current
Awareness
The companies have entered into an agreement to offer Wolters Kluwer current
awareness products on Westlaw, joint development of new products, bolsters Westlaw
offering and extends Wolters Kluwer’s reach
Eagan, MN, (July 18, 2012) –Thomson Reuters and Wolters Kluwer Law & Business will
join forces to offer select Wolters Kluwer current awareness content on Thomson Reuters
Westlaw online legal research platforms. The exclusive agreement will add Wolters
Kluwer’s current awareness products – daily awareness of breaking legal developments
which have been analyzed and contextualized by attorney-editors – to the comprehensive
legal research databases, news and tools on Westlaw. The two businesses also will
collaborate on current awareness product development.
The new current awareness products on Westlaw will combine news, primary law such as
statutes, judicial opinions and regulations, dockets, court wire content and other sources,
and will be enhanced with legal analysis from attorney editors. The first two products
launched will include Wolters Kluwer’s unique current awareness dailies, Employment
Law Daily and IP Law Daily, and secondary source content across a range of practice
areas in law and business compliance will be added to WestlawNext. Other new products
that provide analysis and insight into key business topics are already being developed and
will be rolled out over the next several quarters. Moving forward, on-point information will
be pushed to customers where they are, synthesized into usable formats, with links to
deeper sources.
The two businesses see an opportunity to leverage best-in-class analytical and
authoritative Wolters Kluwer Law & Business content; current Westlaw news content,
including more than 12,000 databases of news in the Thomson Reuters Newsroom
collection and exclusive reporting from Reuters News; and the market-leading primary and
analytical content on Westlaw, to bring a new level of market insight to the current
awareness marketplace.
According to Leann Blanchfield, vice president of Product Development at Thomson
Reuters, current awareness information is a key part of every attorney’s workflow. It helps
legal professionals stay up to speed in today’s highly competitive environment, and
attorneys also rely on news, analysis and insight to identify clients and create winning
pitches. “Wolters Kluwer Law & Business current awareness content is unique and
indispensable to busy lawyers who require expert analysis and contextualization of
rapidly-changing areas of the law,” said Blanchfield. “Its current awareness products
provide original, attorney-authored analysis that puts context around breaking legal
developments. They are seen as an essential tool to help busy lawyers stay up-to-date on
vital developments in their field. Working together, Thomson Reuters and Wolters Kluwer
will create a unique marriage between current awareness and deep research for the legal
marketplace.”
6. “Wolters Kluwer’s current awareness legal dailies are all created by attorneys for
attorneys, and are an essential tool for lawyers to put breaking legal news, decisions, and
rulemaking in broad context and apply the industry’s leading level of analysis to highly
complex and rapidly-changing areas of the law,” said Robert Lemmond, vice president of
the Legal Markets Group at Wolters Kluwer. “This collaborative relationship with Thomson
Reuters will enable us to deliver breaking news content to the entire family of Westlaw
customers, and we are looking forward to working with the Thomson Reuters team to
develop new current awareness products for legal professionals that allow them to work
more efficiently.”
Lemmond said the sweet spot for the market is the convergence of current awareness and
deep primary and analytical content. “We are uniquely positioned to bring together domain
expertise with specialized proprietary content, and add the insights of a seasoned team of
attorney editors and analysts,” he said.
Blanchfield agreed. "The combination of Wolters Kluwer's reporting depth and domain
expertise, with the breadth of Thomson Reuters news and current awareness capabilities
and the insight and content of the Westlaw research service is quite powerful. For
customers, it will mean a current awareness offering that promises an entirely new level of
insight and foresight. We’re excited to be working together.”
ABOUT WOLTERS KLUWER LAW & BUSINESS
Wolters Kluwer Law & Business is a leading provider of research products and software
solutions in key specialty areas for legal and business professionals, as well as casebooks
and study aids for law students. Its major product lines include Aspen Publishers, CCH,
Kluwer Law International and Loislaw. Its markets include health care organizations, law
firms, law schools, corporate counsel and professionals requiring legal and compliance
information. Wolters Kluwer Law & Business, a unit of Wolters Kluwer, is based in New
York City and Riverwoods, IL.
ABOUT THOMSON REUTERS
Thomson Reuters is the world's leading source of intelligent information for businesses
and professionals. We combine industry expertise with innovative technology to deliver
critical information to leading decision makers in the financial and risk, legal, tax and
accounting, intellectual property and science and media markets, powered by the world's
most trusted news organization. With headquarters in New York and major operations in
London and Eagan, Minnesota, Thomson Reuters employs approximately 60,000 people
and operates in over 100 countries. For more information, go to
www.thomsonreuters.com.
CONTACT
Scott Augustin
Thomson Reuters
+1 612 226 5084
scott.augustin@thomsonreuters.com
Amy Wolfcale
Wolters Kluwer Law & Business
212-771-0868
917-576-8767
amy.wolfcale@wolterskluwer.com
7. Posted by Jean P. O'Grady, J.D. M.L.S. at 2:20 PM 1 comment: Links to this post
Labels: Bloomberg Law, Legal publishing alliances, Legal Publishing Industry, Robert Lemmond,
Thomson Reuters, Wolters Kluwer
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