海外SaaS企業プレスリリースで見る最新業界動向（Slack, shopify, Zoom, okta, Datadog, Zendesk）
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海外SaaS企業プレスリリースで見る最新業界動向（Slack, shopify, Zoom, okta, Datadog, Zendesk）
- 2. 資料：ビズ・アーツ作成 調査対象の海外SaaS企業 企業 本社 設立年 主なサービス Datadog アメリカ 2010 システム・アプリケーションの監視＆分析サービス okta アメリカ 2009 アクセス管理プラットフォーム shopify カナダ 2004 注文・発送・決済などeコマース用のプラットフォーム Slack アメリカ 2009 チャット・音声通話などのチームコミュニケーションツール Zendesk アメリカ 2007 顧客の問い合わせ管理などのカスタマーサポートのプラットフォーム Zoom アメリカ 2011 Webビデオ会議サービス
- 18. 資料：ビズ・アーツ作成 Datadogの年別動向要約 対象年 要約 ‘18 Log management tools have become cost prohibitive for modern cloud applications. As application environments become more complex and the volume of operations data that teams collect grows, engineers require new technologies and tools to glean insight from that data,” said Nancy Gohring, Senior Analyst at 451 Research. Datadog also announced Trace Search, a high cardinality application trace querying capability, and Logging Without Limits, new capabilities that completely change how logs are used by DevOps teams, at Dash in New York City today. ‘19 Datadog, the monitoring and analytics platform for modern cloud environments, today announced Log Rehydration™ and the generation of Custom Metrics from ingested log data. With infrastructure metrics, application traces, log data, and synthetic monitoring capabilities, Datadog’s platform provides enterprises visibility into critical cloud-scale applications and infrastructure. Along with an existing integration with Datadog Log Management, teams using AWS App Mesh can gain full visibility into the performance of their critical services. ‘20 Certification to these standards of the ISO 27000 family demonstrates Datadog’s commitment to the management of security, cloud services and privacy, and provides internationally recognized assurance that Datadog is committed to the security and privacy of its customers’ data. Datadog monitoring is integrated into Nordcloud Managed Cloud services to offer a wide variety of managed services. We are excited for what the future of the Datadog Partner Network will provide to SHI.
- 19. 資料：ビズ・アーツ作成 oktaの年別動向要約 対象年 要約 ‘18 While APIs offer even more opportunities to get important work done faster, it's not just employees who have access to sensitive company and customer information via these new services: it’s also partners and customers. SailPoint, the leader in enterprise identity management, brings the Power of Identity to customers around the world. Okta, Inc. (NASDAQ:OKTA), the leading independent provider of identity for the enterprise, today announced the hiring of Monty Gray as senior vice president of Corporate Development, Patrick McCue as senior vice president of Worldwide Partners, and the promotions of Kristina Johnson to Chief People Officer, and Angela Grady to executive vice president and Chief of Staff. ‘19 Cengage is leveraging the Okta Identity Cloud to securely provide its workforce with the tools they need to be the most productive and to connect its customers with a secure and seamless digital experience,” said Todd McKinnon, Chief Executive Officer and co-founder, Okta. In Q1 of this year, the company announced that 6,550 organizations are using Okta to securely connect people and organizations to the right technologies. Okta Advanced Server Access brings centralized identity security to organizations leveraging on-premises, hybrid, and cloud infrastructure to not only increase security, visibility, and control, but to create a significantly better experience for the teams building innovative products. ‘20 At Okta, we’re committed to empowering the world’s largest organizations, such as Zurich North America, to make this shift, while ensuring we secure identities across their organizations. In order for us to achieve this mission, our customers and employees need to have secure access to their critical information, whenever and wherever they need it,” said Adam Page, Chief Information Security Officer, Zurich North America. Craig Weissman joins Okta from Duetto, the SaaS company he co-founded and advises to bring data-driven cloud technology to the hospitality industry.
- 20. 資料：ビズ・アーツ作成 shopifyの年別動向要約 対象年 要約 ‘18 The new Shopify App Store is now live and available to every Shopify merchant. With these integrations, Shopify Ping allows merchants to easily run Facebook and Instagram ads, email campaigns, retargeting campaigns and more as well as respond easily and quickly to customer inquiries. We’ll start rolling out this feature by the end of the month, so look out for the update on your Shopify POS app under “Store” > “Payment types” > “Shopify Payments” . ‘19 To create a more consistent app experience and make it easier for developers to build, Shopify is announcing Shopify App Bridge. By building with Shopify App Bridge, developers can use the same library across all of their embedded apps, making it easier to build and test apps that are in line with Shopify as we grow. Shopify Payments’ latest global feature makes it easy for Shopify Plus merchants to expand into new markets and provide a localized customer experience all within Shopify. ‘20 It is no secret that starting a business can be extremely hard. Even with the best ideas, entrepreneurs still struggle to secure initial financing to kick-start their businesses. Many of whom resort to dipping into their savings, borrowing from family and friends, or racking up credit card debt, just to get their businesses off the ground.
- 21. 資料：ビズ・アーツ作成 Slackの年別動向要約 対象年 要約 ‘18 We are in the business of thinking about the way people work, where and how they work, and, of course, the people that do that work. But we all know that email is still a very important tool in business communication. But for Slack employees, using Slack isn't always about work. ‘19 Smartcare has changed the way they work with their customers through shared channels – and their customers love it. Every communication is through shared channels: no email, and no phone call. Connect with everyone you work with—using email and Slack.
- 22. 資料：ビズ・アーツ作成 Zendeskの年別動向要約 対象年 要約 ‘18 Sell features new capabilities for sales teams and integration with Zendesk Support. Base and Zendesk last year launched an integration between their products, bringing together support and sales information about customers. Zendesk, Inc. (NYSE: ZEN) today announced that qualifying startups can now get The Zendesk Suite free for one year, giving growing companies the ability to build the best customer experiences into their businesses from the beginning. ‘19 Sunshine Conversations is part of Zendesk’s open and flexible CRM platform, Zendesk Sunshine, which helps businesses connect customer data in order to deliver the best customer experiences. Engage with their customers over WhatsApp and manage messaging conversations in the same way as other support conversations in any other channel. Zendesk, Inc. (NYSE: ZEN) today announced expansion to Zendesk Sunshine, its open and flexible CRM platform built on Amazon Web Services (AWS). ‘20 Zendesk, Inc. (NYSE: ZEN) today announced the Zendesk Marketplace for Sell apps, which provides companies’ sales teams with a central place to access critical customer information from additional tools in the sales stack. The Zendesk Customer Experience Trends Report 2020 also found that sales and support teams should partner to connect early customer interactions with later ones. Zendesk’s report shows that only 37 percent of customer experience teams are using AI, according to customer experience managers.
- 23. 資料：ビズ・アーツ作成 Zoomの年別動向要約 対象年 要約 ‘18 Zoom, known for being the most innovative company in its industry, has released over 230 features since Zoomtopia 2017. Mobile support will release by the end of 2018, desktop support during 2019. Zoom is the first meeting solution to bring this technology to market. ‘19 Zoom Phone is a cloud phone system available as an add-on to Zoom’s platform. Zoom Phone is available as an add-on for existing Zoom customers. Zoom Video Communications, Inc. today announced new integrations and features for Zoom Phone, Zoom Rooms, and Zoom Meetings, all core services of its video-first unified communications platform. ‘20 Zoom Phone is a cloud phone system available as an add-on to Zoom’s platform. Zoom Video Communications, Inc. (NASDAQ: ZM) today announced its Green Leader customers, the ten companies estimated to be avoiding the most carbon dioxide (CO2) emissions by replacing face-to-face, in-person meetings with face-to-face Zoom video meetings. The vast majority of CO2 emissions savings realized was from plane travel, as opposed to motor vehicle travel (80:1 ratio).