Communication relies on general communication skills, interpersonal skills, and written communication skills. General communication skills include understanding cultural differences, engaging audiences, and having strong question and answer abilities. Interpersonal skills involve techniques like body language, use of positive and negative language, and active listening skills. Effective written communication requires following proper formatting guidelines, planning messages in advance, using correct spelling and grammar, and considering different perspectives.

2.  Communication relies on the
development of skills in three areas;
 General Communication
Skills, Interpersonal skills, and written
communication skills.

3.  General communication skills are a set of
abilities that allow for effective
communication.
 These skills include; understanding
cultural differences, engaging with an
audience, and question and answer
skills.

4.  Not understanding cultural differences
can be a barrier to effective
communication. This is because the way
one person may understand a word
could be very different to that of another
person.
 For example, a cot in the UK is a small
bed for a baby, whereas in the US a cot
is a type of camp bed.

5.  There a different techniques to engaging
an audience, which if implemented
correctly can provide effective
communication.
 Engaging an audience can be done by;
using technology, or question and
answer sessions.
 Using a variety of techniques will ensure
that the audience in fully engaged.

6.  Effective communication can be gained
through question and answer sessions.
 This is because it will allow the audience
to ask questions about areas or topics
that they do not fully understand.
 As a result of this, the presentation will be
more lively and therefore a message
can be communicated more effectively.

7.  Interpersonal skills refer to the ability to
interact with, and relate to others.
 Interpersonal skills include; techniques
and cues, positive and negative
language, and active engagement.

8.  Techniques and cues are a form of
communication that go beyond words
and signals for example;
 Many messages can be understand from
body language such as; folded arms
and a turned mouth would suggest that
the person is unhappy or upset.
 Understanding these signs allows for
effective communication.

9.  The effects of the language used in a
speech can I have positive or negative
connotations.
 For example a message can be put
across in a way so that it seems critical or
rude, but the same message can be put
across in a way that is constructive.

10.  To communicate effectively it can be
useful to show that you are actually
listening, this can be done by;
nodding, paraphrasing and summarising.
 This is because it shows to the speaker
that you actually understand and are
interested in what they are talking about.
 However, a technique such as nodding
should not be over used as it is
disconcerting.

11.  Most organisations have a set of written
guidelines and procedures that it
expects employees to observe to show
professionalism.
 This is what is known as a house style.
Examples include; the spacing between
the margins, the justification, indentation
and line spacing.

12.  In to order to communicate
effectively, a message should be
conveyed as simply and efficiently as
possible.
 It is also advisable to plan a message
beforehand.
 A plan should include; what you want to
say in the message and how you want to
say it.

13.  Considering that the majority of word
processing applications have a the
ability to check spelling and grammar
there is no reason for it to be wrong.
 In addition to this, although the human
brain has the ability to interpret
misspelled words, it does not look at all
professional.
 Therefore it is a barrier to effective
communication.

14.  One of the most important aspects of
writing is to be able to consider the
viewpoints of others.
 This is because, it shows a clear
understanding of a topic to be able to
consider and dismiss, with
reasons, another viewpoint.
 As a result of this, considering the views
of others is key to effective
communication.

15.  An example of a barrier to effective
communication is not having access to
the internet.
 This is a barrier because it means the user
would be unable to send or receive e
mails, or access social networking sites.
 This barrier can be overcome by finding
somewhere with internet access; such as
the library, or using another method or
communication such as a telephone.

16.  Another communication barrier is mobile
phone signal being lost.
 This is a barrier because it makes
communication by mobile impossible.
 This can be overcome by, ensuring that
a phone has signal before starting a
cool, or by using another method of
communication such as a landline
telephone.