1. William A. Wiley III
Clarity-Certified Functional Consultant
Phone: (423) 612-1119
Emails: william.wiley@ca.com; bill.wiley@gmail.com
Executive Overview
• Clarity Functional Consultant on more than thirty-five (35) engagements.
• Certified in multiple CA Clarity versions.
• Extensive public speaking experience while training both large and small groups.
• Facilitator of JAD sessions to define the scope and functionality of the Clarity end-
state solution
• Analyzed clients’ business requirements, needs, and objectives and mapped them to
the appropriate Clarity processes and modules being implemented.
• Configured Clarity application to meet clients’ functional and technical specifications.
• Expert in Clarity Project Management, Resource Management, Process Management,
Demand Management and Portfolio Management modules.
• Developed Clarity custom fields, portlets/portlet pages, custom objects and
attributes, and workflows.
• Developed Clarity training materials and Clarity end-user documentation.
Clarity Experience
Functional Technical
Clarity Core Custom Objects and Attributes
Portfolio Manager Portlets
Project Manager Portlet Pages
Resource Manager Administration
Capacity Planning Clarity Studio
Demand Management
Process Manager
Financial Management
Schedule Connect
Open Workbench
Technical Skills
Operating Systems: Windows NT 4.0, 2000, Ubuntu
Web Servers: Internet Information Server 4.0
Protocols: TCP/IP
Languages: SQL
Certifications / Training
CA/Clarity Certified Functional Consultant (7.5, 8.0 and 12.0)
Microsoft Certified Systems Engineer
1
2. Systems Engineer
Professional Experience
CA, Inc. October’ 07 – Present
Clients: MassMutual Insurance, AmerisourceBergen, Kroger Company, Belo Corporation,
Apollo Group, Colonial Life Insurance, Pacific Blue Cross, PricewaterhouseCoopers,
Lakeland Regional Medical Center, Adaptive Marketing, CA (internal project), The New York
State Office for Technology, The Department of Health & Human Service - FDA, The
Department of Health & Human Service - HRSA, Smith & Nephew, ACI, Tenet Healthcare
Corporation, The New York City Department of Health and Mental Hygiene, The State of
Florida Agency for Workforce Innovation, General Atomics, Verizon, Markel Insurance, The
University of North Carolina - Chapel Hill, McKesson
• Clarity Project Manager and/or Clarity Functional Consultant on twenty-three (23)
engagements.
• Facilitator/participant JAD sessions to define the scope and functionality of the
Clarity end-state solution.
• Analyzed clients’ business requirements, needs, and objectives and mapped them
to the appropriate Clarity processes and modules being implemented.
• Configured Clarity application to meet clients’ functional/technical specifications.
• Expert in Clarity Project Management, Resource Management, Process
Management, Demand Management, Portfolio Management, Capacity Planning,
Time Management and Process Flow Management.
• Developed Clarity custom fields, portlets/portlet pages, custom objects and
attributes.
• Developed Clarity training materials and Clarity end-user documentation.
Client: MassMutual Insurance
• Role: Clarity Functional Consultant, Clarity 8.1 implementation
• Configured DEV environment per clients specifications
• Developed custom portlets
• Produced design and configuration documents
Client: AmerisourceBergen, Inc.
• Role: Clarity Functional Consultant, Clarity 8.1 implementation
• Conducted orientation sessions for employees in anticipation of the implementation
of Clarity
• Configured DEV environment per clients specifications
• Produced design and configuration documents
Client: The Kroger Company
• Role: Clarity Functional Consultant, Clarity 8.1 implementation
• Validated functional upgrade path to Clarity 8.1
• Produced validation document deliverable
Client: Belo Corporation
• Role: Clarity Functional Consultant, Clarity 8.1 PPM RISO Implementation
• Conducted Functional Product Overview for the Client Project Team
• Conducted Requirements Gathering Sessions
• Prepared RISO Implementation documents
• Configured TEST and DEV environments per client specifications
• Assisted in System and Use Case Testing
2
3. Systems Engineer
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Conducted Functional Administration Walkthrough
• Assisted in the preparation of the End User Training and Briefing Materials
Client: Apollo Group
• Role: Clarity Functional Consultant, Clarity 8.1 PPM RISO Implementation
• Conducted Functional Product Overview for the Client Project Team
• Conducted Requirements Gathering Sessions
• Prepared RISO Implementation documents
• Configured TEST and DEV environments per client specifications
• Assisted in System and Use Case Testing
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Conducted Functional Administration Walkthrough
• Assisted in the preparation of the End User Training and Briefing Materials
Client: Colonial Life Insurance
• Role: Clarity Functional Consultant, Clarity 8.1 PPM RISO Implementation
• Conducted Functional Product Overview for the Client Project Team
• Conducted Requirements Gathering Sessions
• Prepared RISO Implementation documents
• Configured TEST and DEV environments per client specifications
• Assisted in System and Use Case Testing
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Conducted Functional Administration Walkthrough
• Assisted in the preparation of the End User Training and Briefing Materials
Client: Pacific Blue Cross
• Role: Clarity Functional Consultant, Clarity 8.1 PPM RISO Implementation
• Conducted Functional Product Overview for the Client Project Team
• Conducted Requirements Gathering Sessions
• Prepared RISO Implementation documents
• Configured TEST and DEV environments per client specifications
• Assisted in System and Use Case Testing
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Conducted Functional Administration Walkthrough
• Assisted in the preparation of the End User Training and Briefing Materials
Client: PricewaterhouseCoopers
• Role: Clarity Functional Consultant, Clarity 12.0 PPM Implementation
• Assisted in System Configuration of the DEV and PROD Environments
• Assisted in Documentation
Client: Lakeland Regional Medical Center
• Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation
• Conducted Requirements Gathering Sessions
• Prepared RISO Implementation documents
• Configured DEV and PROD environments per client specifications
• Assisted in System and Use Case Testing
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Conducted Functional Administration Walkthrough
• Prepared End User Training and Briefing Materials
• Conducted End User Training Sessions
3
4. Systems Engineer
• Assisted in Product Stabilization
Client: CA
• Role: Clarity Functional Consultant, Internal Clarity 12.0 Implementation
• Configured DEV and Prod Environments
• Documented Key Deliverables
• Worked with Technical Consultants to solve implementation problems for Global
roll-out
Client: Adaptive Marketing
• Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation
• Conducted product orientation
• Conducted Requirements Gathering Sessions
• Prepared RISO Implementation documents
• Configured DEV and PROD environments per client specifications
• Assisted in System and Use Case Testing
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Conducted Functional Administration Walkthrough
• Prepared End User Training and Briefing Materials
• Conducted End User Training Sessions
• Assisted in Product Stabilization
Client: The State of New York Office for Technology
• Role: Clarity Functional Consultant, Clarity 12.0 PPM Implementation
• Worked with CA Team conducting Requirements Gathering Sessions
• Worked with CA Team preparing implementation documents
• Worked with CA Team configuring DEV and PROD environments per client
specifications
• Assisted in System and Use Case Testing
Client: The Department of Health & Human Service - FDA
• Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation
• Conducted product orientation
• Conducted Requirements Gathering Sessions
• Prepared RISO Implementation documents
• Configured DEV and PROD environments per client specifications
• Assisted in System and Use Case Testing
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Conducted Functional Administration Walkthrough
• Prepared End User Training and Briefing Materials
• Conducted End User Training Sessions
• Assisted in Product Stabilization
Client: The Department of Health & Human Service - HRSA
• Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation
• Conducted product orientation
• Conducted Requirements Gathering Sessions
• Prepared RISO Implementation documents
• Configured DEV and PROD environments per client specifications
• Assisted in System and Use Case Testing
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Conducted Functional Administration Walkthrough
4
5. Systems Engineer
• Prepared End User Training and Briefing Materials
• Conducted End User Training Sessions
• Assisted in Product Stabilization
Client: Smith & Nephew
• Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation
• Conducted product orientation
• Conducted Requirements Gathering Sessions
• Prepared RISO Implementation documents
• Configured DEV and PROD environments per client specifications
• Assisted in System and Use Case Testing
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Conducted Functional Administration Walkthrough
• Prepared End User Training and Briefing Materials
• Conducted End User Training Sessions
• Assisted in Product Stabilization
Client: ACI
• Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation
• Conducted product orientation
• Conducted Requirements Gathering Sessions
• Prepared RISO Implementation documents
• Configured DEV and PROD environments per client specifications
• Assisted in System and Use Case Testing
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Conducted Functional Administration Walkthrough
• Prepared End User Training and Briefing Materials
• Conducted End User Training Sessions
• Assisted in Product Stabilization
Client: Tenet Healthcare Corporation
• Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation
• Conducted product orientation
• Conducted Requirements Gathering Sessions
• Prepared RISO Implementation documents
• Configured DEV and PROD environments per client specifications
• Assisted in System and Use Case Testing
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Conducted Functional Administration Walkthrough
• Prepared End User Training and Briefing Materials
• Conducted End User Training Sessions
• Assisted in Product Stabilization
Client: The New York City Department of Health and Mental Hygiene
• Role: Clarity Functional Consultant, Clarity Upgrade Evaluation
• Conducted Requirements Gathering Sessions
• Prepared Workflow Specifications
Client: The State of Florida Agency for Workforce Innovation
• Role: Clarity Functional Consultant, Clarity 12.0 PPM ONDEMAND RISO
Implementation
5
6. Systems Engineer
• Conducted product orientation
• Conducted Requirements Gathering Sessions
• Developed custom workflows
• Prepared RISO implementation documents
• Conducted Functional Administration Walkthrough
Client: General Atomics
• Role: Clarity Functional Consultant, Clarity 12.0 PPME ONDEMAND RISO
Implementation
• Conducted Functional Orientation
• Prepared RISO Implementation documents
• Configured DEV and PROD environments per client specifications
• Assisted in System and Use Case Testing
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Conducted Functional Administration Walkthrough
• Prepared End User Training and Briefing Materials
• Conducted End User Training Sessions
• Assisted in Product Stabilization
Client: Orica
• Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation
• Conducted product orientation
• Conducted Requirements Gathering Sessions
• Prepared RISO Implementation documents
• Configured DEV and PROD environments per client specifications
• Assisted in System and Use Case Testing
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Conducted Functional Administration Walkthrough
• Prepared End User Training and Briefing Materials
• Conducted End User Training Sessions
• Assisted in Product Stabilization
Client: Verizon
• Role: Clarity Functional Consultant, Clarity 12.0 PPM Staged Implementation
• Conducted product orientation
• Assisted CA Team in System Configuration of the DEV, QA and PROD Environments
• Assisted CA Team in Documentation
• Assisted CA Team in User Training
• Conducted Functional Administration Walkthrough
• Developed End User Briefing Materials
• Conducted End User Training Sessions
• Trained System Administrators
• Assisted CA Team in Product Stabilization
Client: Markel Insurance
• Role: Clarity Functional Consultant, Clarity 12.0 PPM ONDEMAND RISO
Implementation
• Conducted product orientation
• Conducted Requirements Gathering Sessions
• Prepared RISO Implementation documents
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Prepared End User Training and Briefing Materials
6
7. Systems Engineer
Client: The University of North Carolina - Chapel Hill
• Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation
• Conducted product orientation
• Conducted Requirements Gathering Sessions
• Prepared RISO Implementation documents
• Configured DEV and PROD environments per client specifications
• Assisted in System and Use Case Testing
• Conducted Knowledge Transfer Sessions for administrators and other key resources
• Conducted Functional Administration Walkthrough
• Prepared End User Training and Briefing Materials
• Conducted End User Training Sessions
• Assisted in Product Stabilization
Client: McKesson
• Role: Clarity Functional Consultant
• Worked with CA Team in the development of complex custom New Product
Development processes
• Worked with Technical Consultants to solve implementation problems
Xinify Technologies, Inc. June’ 06 – October’ 07
Clients: Great-West Insurance, the State of Colorado Department of Mental Health, Nova
Information Systems, VeriSign, Wal-Mart, CA, Phase Forward, Inc., the University of
Georgia, the Colorado Department of Human Services, MISYS, Inc., and American
Express.
• Clarity Project Manager and/or Clarity Functional Consultant on five (5)
engagements
• Facilitator/participant JAD sessions to define the scope and functionality of the
Clarity end-state solution
• Analyzed clients’ business requirements, needs, and objectives and mapped them
to the appropriate Clarity processes and modules being implemented
• Configured Clarity application to meet clients’ functional/technical specifications
• Expert in Clarity Project Management and Resource Management modules; hands-
on experience with Capacity Planning, Demand Management, Process Manager,
Financial Management, Time Management, Portfolio Management, and Process Flow
Management modules
• Developed Clarity custom fields, portlets/portlet pages, custom objects and
attributes
• Developed Clarity training materials and Clarity end-user documentation
Client: Great-West Insurance
• Role: Clarity Functional Consultant, Clarity 7.5.3 implementation
• Assisted in the development of training materials
• Mapped business processes to Clarity functions, prepared design specifications, and
configured software:
o Project Management
o Resource Management
o Demand Management
Client: The State of Colorado Department of Mental Health
7
8. Systems Engineer
• Role: Clarity Functional Consultant
• Conducted orientation sessions for employees in anticipation of the implementation
of Clarity
Client: Nova Information Systems
• Role: Clarity Functional Consultant, Clarity 7.5.3 implementation
• Key contributor to “Clarity Implementation Assessment and Recommendations”
deliverable
• Defined business requirements, mapped business processes to Clarity functions,
prepared design specifications, and configured Development Environment
• Developed Clarity training materials and user documentation
• Designed security system
Client: VeriSign, Inc.
• Role: Clarity Functional Consultant, Clarity 7.5.3 implementation
• Key contributor to “Clarity Security Assessment and Recommendations” deliverable
• Defined business requirements, mapped business processes to Clarity functions,
prepared design specifications, and configured software in both the Development
and Production Environments
• Project lead for development of Clarity training materials and user documentation
• Lead and facilitated manager training
Client: Wal-Mart
• Role: Clarity Functional Consultant, Clarity 7.5.3 implementation
• Key contributor to portlet development and functional testing
o Defined business requirements, mapped business processes to Clarity
functions, prepared design specifications
o Project lead for security design and configuration
o Project lead for process testing
• Original engagement participation was scheduled for 5 weeks, this period was
extended for another 4 weeks at the clients request
Client: CA
• Role: Clarity Functional Trainer, Clarity 8.0 Boot Camp
• Delivered the Clarity 8.0 BootCamp to new Clarity consultants and client staff in
preparation for the certification exam
• The course was delivered over 3 weeks in Brussels, Belgium
Client: Phase Forward, Inc.
• Role: Clarity Functional Consultant, Clarity 8.0 implementation
• Developed training materials
• Developed the Functional Design Document deliverable
Client: The University of Georgia
• Role: Clarity Functional Consultant, Clarity 8.0 implementation
• Developed the Functional Design Document deliverable
• Defined business requirements, mapped business processes to Clarity functions,
prepared design specifications, and configured Development Environment
• Developed Clarity training materials and user documentation
Client: The Colorado Department of Human Services
• Role: Clarity Functional Consultant
8
9. Systems Engineer
• Conducted orientation sessions for employees in anticipation of the implementation
of Clarity
• Conducted JAD sessions
• Prepared Functional Design Document deliverable
Client: MISYS, Inc.
• Role: Clarity Functional Consultant
• Assisted in the preparation of the Instance Consolidation Feasibility Document
deliverable
Client: American Express
• Role: Clarity Functional Consultant, Clarity 8.0 implementation
• Key contributor to “K245 Requirements” deliverable
• Assisted in configuring E0 Clarity 8.0 Environment
• Documented Development Environment
Clarity Projects Summary April’ 05 – June’ 06
Clients: U.S. Government (CMS), The State of Virginia Department of Motor Vehicles,
Harrah’s Entertainment, Cendant, and GATX Corp.
• Clarity Project Manager and/or Clarity Functional Consultant on five (5)
engagements
• Facilitator/participant JAD sessions to define the scope and functionality of the
Clarity end-state solution
• Analyzed clients’ business requirements, needs, and objectives and mapped them
to the appropriate Clarity processes and modules being implemented
• Configured Clarity application to meet clients’ functional/technical specifications
• Expert in Clarity Project Management and Resource Management modules; hands-
on experience with Capacity Planning, Demand Management, Process Manager,
Financial Management, Time Management, Portfolio Management, and Process Flow
Management modules
• Developed Clarity custom fields, portlets/portlet pages, custom objects and
attributes
• Developed Clarity training materials and Clarity end-user documentation
Client: The Centers for Medicare and Medicaid Services (CMS), U.S. Government
• Role: Clarity Functional Consultant, Clarity 7.5.1 implementation
• Key contributor to “Clarity Implementation Assessment and Recommendations”
deliverable
• Defined business requirements, mapped business processes to Clarity functions,
prepared design specifications, and configured software:
o Project Management
o Resource Management
• Project lead for development of Clarity training materials and user documentation
Client: The State of Virginia Department of Motor Vehicles
• Role: Functional Consultant on Clarity 7.5.1 implementation
• Key contributor to “Clarity Implementation Assessment and Recommendations”
deliverable
9
10. Systems Engineer
• Facilitated JAD sessions, defined business requirements, mapped business
processes to Clarity functions, prepared design specifications, and configured
software:
o Resource Management
o Capacity Planning
o Demand Management
• Project lead for development of Clarity training materials and user documentation
• Studio customizations
Client: Harrah’s Entertainment
• Role: Functional Consultant on Clarity 7.5.1 implementation
• Facilitated JAD sessions, defined business requirements, mapped business
processes to Clarity functions, prepared design specifications, and configured
software:
o Resource Management
o Capacity Planning
• Studio customizations
• Received individual recognition from client for outstanding achievement
Client: Cendant Corp.
• Role: Functional Consultant on Clarity 6.1.5 upgrade Clarity 7.5.1
• Conducted a gap analysis between Clarity 6.1.5 and Clarity 7.5.1
• Presented a detailed three-day proof-of-concept (POC) of Clarity 7.5.1
Fundamentals, Open Workbench, Project Manager, Resource Manager, Portfolio
Manager, Process Manager to PMO
• Received individual recognition from client for outstanding achievement
Client: GATX Corp.
• Role: Project Manager on Clarity 7.5.1 implementation
• Key contributor to “Clarity Implementation Assessment and Recommendations”
deliverable
• Facilitated JAD sessions, defined business requirements, mapped business
processes to Clarity functions, prepared design specifications, and configured
software:
o Resource Management
o Capacity Planning
o Project Management
• Project lead for development of Clarity training materials and user documentation
• Studio customizations
• Received individual recognition from client for outstanding achievement
Independent IT Consultant February ‘02 – April ‘05
Performed engineering duties as an independent contractor for various regional networking
firms and individual clients.
Formal Education
BA Degree, Duke University, Durham, NC
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