This document discusses the importance of employee engagement and measuring it. It introduces the concept of employee Net Promoter Score (eNPS) which is a measure of how likely employees are to recommend their employer to others. It suggests that human resource jobs are increasingly important in business as they help improve employee engagement, but that HR needs to further increase their impact.

1. Employee Engagement

2. Enemy
The enemy of my enemy is my friend
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3. Measure and Adapt
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4. Signal to noise ratio
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5. Increase Cycle Time
Intended Direction Actual Direction
Don’t wait till here
Catch them here
And here
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6. eNPS
(Employee Net Promoter Score)
“On a scale of 1 to 10, how likely are you to
recommend this company as a place to work?”
10 9 8 7 6 5 4 3 2 1 0
Promoters Passives Detractors
eNPS = Promoters (%) – Detractors (%)
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7. UP THEIR GAME
RIGHT NOW
perhaps more than in the last 20 years
HUMAN RESOURCE JOBS
are some of
THE MOST IMPORTANT
Roles in business, forcing HR to