2. 2BetterWorks | hello@betterworks.com
In today’s fast-paced workplace, having an accurate measure of
progress towards your goals is critical for knowing what you’ve done,
how you’re doing and what you have to do next. Measurable OKRs not
only keep teams aligned and individuals accountable, but also lead to
higher performance within the company.
Think of this through the lens of fitness wearables: Fitbit users take
43% more steps than non-Fitbit users. Why? Turns out that just making
goal data and progress available to an individual and their peers is
motivational for doing more.
Different jobs call for vastly different types of goals, so we’ve created
specific OKR examples for major roles within Support. At BetterWorks,
we believe setting good OKRs is easy if you start with the five Goal
Science™ pillars: connected, supported, adaptable, progress-based and
aspirational. As you’ll see, the OKR examples we provide follow these
pillars to ensure that your team’s goals are on the path to success.
To make these examples even more valuable, we’ve divided them
into two categories: objectives and key results. The examples are
not intended to be complete packages of objectives and key results.
Instead, you can choose which cross section of examples is best for
you, or simply use our examples as a guide as you begin setting OKRs.
Chairman of Kleiner Perkins (and BetterWorks board member), John
Doerr, believes that there are three words that make or break goals:
“as measured by”. So a simple rubric for good OKRs is as follows:
I will ________ as measured by ____________.
3. 3BetterWorks | hello@betterworks.com
Successfully complete team 1
engineering sprints
• Successfully complete sprint 1
• Successfully complete sprint 2
• Successfully complete sprint 3
Successfully complete team 2
engineering sprints
Ramp outsource team
by end of March
Cleanup alerting and
monitoring by end of February
• Successfully complete sprint 1
• Successfully complete sprint 2
• Successfully complete sprint 3
• Sign new vendor by January 21
• Onboard each member into JIRA by February 15
• Refine permissions for outsource teams by March 15
• Train with Product Management on how to work with
the outsourced team by March 20
• Do a gap analysis on alerting and monitoring
infrastructure by January 15
• Identify top 25% services by traffic by January 20
• Come up with 5 new alerts for top 25% services by
February 15
Head of Engineering
ROLE
GOAL AS MEASURED BY
Complete all epics for the new
product launch by end of March
• Complete epic 1 by January 15
• Complete epic 2 by January 31
• Complete epic 3 by February 15
Engineering Manager
ROLE
GOAL AS MEASURED BY
4. 4BetterWorks | hello@betterworks.com
Address 100% of P0 and P1 bugs
each sprint in Q1
Respond to 98%+ customer
inquiries within SLA in Q1
Complete 90%+ of committed
story points in Q1
• Sprint 1 ending January 15
• Sprint 2 ending January 31
• Sprint 3 ending February 15
• Sprint 1 ending January 15
• Sprint 2 ending January 31
• Sprint 3 ending February 15
• Sprint 1 ending January 15
• Sprint 2 ending January 31
• Sprint 3 ending February 15
Complete all sprint stories and
bugs for sprint 1
• Complete all committed stories in sprint 1
• Complete 100% of P0 and P1 bugs in sprint 1
• Complete 75% of P2 bugs in sprint 1
• Complete 10 code reviews in sprint 1
Software Engineer
ROLE
GOAL AS MEASURED BY
Complete all sprint stories
and bugs for sprint 2
Complete all sprint stories
and bugs for sprint 3
• Complete all committed stories in sprint 2
• Complete 100% of P0 and P1 bugs in sprint 2
• Complete 75% of P2 bugs in sprint 2
• Complete 10 code reviews in sprint 2
• Complete all committed stories in sprint 2
• Complete 100% of P0 and P1 bugs in sprint 2
• Complete 75% of P2 bugs in sprint 2
• Complete 10 code reviews in sprint 2
GOAL AS MEASURED BY