Presentation for College Credit

1. Supervision:
Then, Now, and the Future
Electronic Presentation through
the Kolb Learning Cycle

2. Supervision:
Then, Now and The Future
 Beth Jones
 Instructor Dr. Denise Low-Weso
 BBA 310
 10 March 2013

3. Overview
 Introduction
 Concrete Experience
 Reflective Observation
 Abstract Conceptualization
 Active Experimentation
 Summary
 Works Cited

4. Introduction
 Purpose
 Share supervision experience
 College credit for class
 Kolb Learning Cycle
 Model used for paper
 Assimilating learning style

5. The Course Information
 Course: Principles of Supervision
(BSAD 109)
 Basic supervisory responsibilities as
applied to hiring, training and
directing a work force.
 Human relations, performance
evaluation, grievance handling, and
dealing with employee problems.

6. Kolb Learning Cycle
Active Experimentation Concrete Experience
Doing something different What has been done
Abstract Conceptualization Reflective Observation
Experience supported by research Thoughts and feelings

7. Concrete Experience
 United States Air Force
 Electronic Maintenance Team
Lead
 Electronics Laboratory Supervisor
 Plans and Scheduling Supervisor

8. USAF
 Supervisor for small workcenter
in Electronics Laboratory and
Plans & Scheduling
 Developed a military leadership
style
 Relied heavily on
documentation and regulations
 Average subordinate was
respectful and committed

9. Concrete Experience
 Target
 Human Resources Assistant
 Food Services Team Lead

10. Target Store
 Human Resources position
dealt with employee benefits,
scheduling, interviewing, and
hiring
 Many challenges due to lack of
organizational structure
 Average subordinate was short-
term and preferred individuality

11. Concrete Experience
 Hollywood Casino
 Environmental Services
Supervisor
 Environmental Services Manager

12. Hollywood Casino
 Diversity of team members
 Training and accountability were
emphasized while allowing
flexibility for compassion
 Formal feedback was scheduled
monthly, and occurred
informally on a regular basis
 Promoted to manager

13. Thoughts on Air Force
Experiences
 Military
set leadership style
 Respect came natural
 Documentation is important

14. Thoughts on Target Experiences
 Mentorship is needed, even for
supervisors
 Without structure and discipline. A
team will fall apart
 Human Resources can offer a lot
of beneficial information

15. Thoughts on Casino
Experience
 There needs to be a balance
between accountability and
compassion
 Quality communication with team
members is crucial to an effective
organization

16. Do you listen or talk?

17. Abstract Conceptualization
 Daily Interactions
 Verbal and non-verbal
communication
 Listening skills
 Prosocial behavior

18. Feedback Time!

19. Abstract Conceptualization
 Feedback
 Timely
 Positive feedback
 Future based constructive
criticism with goals
 Assist in coping with negative
feedback
 Quality communication process

20. Appraisal Fear?

21. Abstract Conceptualization
 Appraisal Process
 Benefits the company
 Does not benefit the team
member’s needs
 Continual feedback prior to
remove any surprises
 Fairness and consistency
structured into process

22. Communicating Forward….

23. Active Experimentation
 Feedback Example - Timothy
 Set stage for supporting the team
member
 Used open ended questions
 Listened more than spoke
 Goals were set by employee
 Plan was made
 Feedback process was setup

24. Active Experimentation
 Manager Feedback to
Supervisor - Mahlet
 Shared information and let her
make plan
 Observed feedback session with
hourly team member
 Gave feedback
 Needed to truly listen to the question
 Great opening questions
 Good followup

25. Summary
 Supervision has many tasks
 Leadership style comes through
experience
 Communication is involved in
each process
 Quality communication is key
 Practice new skills

26. Questions?
 Contact Beth Jones
 Bethjones.habibi@yahoo.com
 (816) 500-9393

27. Works Cited
 Kolb, David. Kolb Learning Style
Inventory. Version 3.1. Hay
Group, 2007. 5-10. Print.