Bertrand ROBERT

Paris Area, France France

Partner at Mercer | Insurance operations & change management | Innovation in motion

Finance / Banking / Insurance

20+ years experience in the insurance industry. Strong focus on leading operations and change throughout teams and organization. 15+ years dedicated to e-business or digital transformation in insurance, from the early days of e-commerce in the late 90's, up to nowadays' IoT. Innovation is not only about disruption, but also about incremental evolution. Specialties: * Customer services in insurance, direct insurance sales and services (telephone, Internet). * Life & non-life insurance, Marine insurance, Employee benefits, Retail banking. * Team management (execution or expertise driven, vertical or lateral), project management, change management, P&L management.