Business Development Manager

1. RESUME
Name: Bert Descamps
Katakana name: バート デカン
Address:
〒151-0072 Shibuya-Ku
2-1-15 Hatagaya
Hatagaya Heim #202
Japan
Date of birth: October 10, 1985
City of birth: Ghent (BE)
Nationality: Belgian
E-mail: descamps.bert@gmail.com
Mobile: (+81)070-1639-9367
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Education
University:
- 2003 – 2007: University of Ghent, BEL
Master Degree in Translation Studies French/German
- October 2005 – March 2006: Faculty of Translation Studies, Linguistics and
Cultural Studies (Germersheim, Germany)
Erasmus exchange student
Employment
- VOLVO TRUCKS (2007-2018)
o JUNIOR BREAKDOWN COORDINATOR (July 2007 – February 2010)
Uptime Solutions
Junior Operator for the Roadside Assistance Process
o CUSTOMER RELATIONS TEAM MEMBER (March 2010 – July 2011)
Uptime Solutions
Handling end customer complaints
o SENIOR BREAKDOWN COORDINATOR (August 2011 – September 2012)
Uptime Solutions
Senior Operator for the Roadside Assistance Process
o SUBJECT MATTER EXPERT (October 2012 – November 2014)

2. Uptime Solutions
 Key contribution to the roll-out of a new case logging tool
 Managing the case logging tool supporting multiple business areas in
various centres across Europe
 Global group function role: supporting system roll outs in South Africa,
China, Brazil, Malaysia & Japan
 Translating global business demands into system enhancement
 Business contact for system technical upgrades (Siebel platform
migration, data warehouse platform migration)
 Coordinating the telematics/remote diagnostics integration
 Coordinating various user acceptance tests (telematics integration,
technical upgrades, data warehouse platform migration, system
enhancement releases)
 Business Intelligence: creating a report centre based on the core KPIs
for the roadside assistance process
 Key role in data quality enhancement initiatives
 Key user for SAP Business Objects
o OPERATIONS STANDARD EXPERT (December 2014 – February 2016)
Uptime Solutions
 Business Process development & process mapping
 Global process group function role
 Chairing global group function meetings
 Global SME responsibilities
o PRODUCT OWNER DIGITAL INTERFACES PROJECT (March 2016 – April 2018)
Uptime Solutions
 Business case writing
 Maximizing the value of the delivered product
 Representing all stakeholders (end customer, roadside assistance
operators, retail, service organization, market companies)
 Responsible for the product backlog
 delivering user stories & personas
 documenting and prioritizing the requirements for
development sprints
 mandate owner to decide on product variables
 Communicating the business needs, project vision, product vision and
long-term planning to the development teams
- UD TRUCKS (2018-present)
o BUSINESS DEVELOPMENT MANAGER (May 2018 – present)
Japan Sales
 Translating Japan Sales vision into processes & solutions

3. Software skills
Area Knowledge level
Microsoft Office:
Outlook
Excel
Word
PowerPoint
Access
Skype
Visio
Fully proficient
Fully proficient
Fully proficient
Fully proficient
Basic knowledge
Fully proficient
SAP Business Objects Fully proficient
Mindjet MindManager Fully proficient
Jira Basic knowledge
HP ALM Quality Center Fully proficient
Cisco Basic knowledge
Zoom Basic knowledge
Citrix Basic knowledge
Balsamic Basic knowledge
Main strengths
o Customer-oriented
o Decision making
o Problem solving
o Data analytics, business intelligence
Language skills
o Dutch: native
o French: fully proficient
o English: fully proficient
o German: fully proficient
o Japanese: beginner
Visa status
o Japanese resident
o Working visa, expiry date 2023
Various
o Keen to travel