SAP is re-imagining support for the digital enterprise. Next-Generation Support is an approach which uses innovative tools and services to help you get assistance anytime, anywhere – from any device. Our goal is to help businesses, IT users, and partners to work more effectively with our software by simplifying solutions; providing readily accessible knowledge base tools; and offering direct access to support experts.
While Next-Generation Support is designed to speed incident resolution, it’s different from traditional support models because it goes beyond fixing existing issues. It also helps you prevent incidents before they happen with technical resources that are proactive and preemptive. And, to get the most out of your SAP products, Next-Generation Support also offers best practice guidance, and consultations with engineering experts.
SAP Next Generation of Support SAP NOW Madrid 2018
1. PUBLIC
Bernhard Luecke, Senior Director Product Support, Head GSC Spain
SAP NOW April 2018
Next-Generation Support
Support for the Digital Enterprise
18. Thank you.
Bernhard Luecke
Head Global Support Center Spain – SAP Product Support
SAP España
bernhard.luecke@sap.com
twitter I linkedin I www.sap.com/spain