SPS Jersey - 2014 - Become a Yammer Power User in Less Than 1 Hour

1. How to become
a Yammer Power user,
in less than 1 hour
#SPSJE
Benoît Jester &
Patrick Guimonet
@spasipe
@patricg

2. Who are we?
Benoît Jester
SharePoint MVP
TechNet Wiki, Forums, Translator
http://spasipe.wordpress.com
@spasipe
Patrick Guimonet
SharePoint MVP
Abalon http://www.abalon.fr
http://yos365.wordpress.com
@patricg
yOS addicts !


3. Enterprise Social: Work like a network
http://vimeo.com/87903931

4. Agenda, first version
1
Connect
or join
3
Networks
and
groups
5Publish
New
content
4
Interact with
Content and
People
Go further
8
Expand usage
by scenarios
9
Master
your profile
2
Choose the
interface
language
Go Yammer
Enterprise
7
Master
Search
6 Engage10

5. 50%
of work requires
network
contribution
4 out of 5
employees are
ineffective at
collaboration
20-25%
Potential improvement possible
in knowledge worker
productivity
Agenda, 2nd version 
Connect Content
PeopleEngage

6. Connect
Connect

7. Connect on http://www.yammer.com/
Supported
browsers :
IE 8 and above
For others, latest
version

8. or Join

9. Go mobile
https:/devices.yammer.com/
https://www.yammer.com/logout_landing

10. Change Interface Language
 30 languages available
 Bottom, right

11. Live translation of content

12. Know how to go back to your Home network
 Bottom, left or Top, right
 Then choose the first one
What is your home network ?
◦ This is the private and secure collaboration space of
your company.
◦ Only employees with verified corporate email addresses
can join the Home Network and access its content and
users.
◦ But Admins can invite external users as guests to the
Internal Network

13. External network #3
External network #2
External network #1
How Yammer spaces are organized ?
Create a new network
Create Group
Create
Group
Create
Group
Create
Group

14. Create groups
 Top, left or right

15. Create external networks
If created from your home network

16. View groups
 How to find groups
 Search!
 Groups” under your profile (1)
 “Browse Groups” in the left navigation bar (2)
 “… > Groups” on the top menu bar
 Actions
 Create a group
 Filter group by type
 Search
 Join a group

17. Content
Content

18. View conversations
 ALL Yammer content (files, notes,
…) is contained in a group
 Public or private
 Default “All Company” or “All
Network” group
 Choose which content you want to
see
 Top : Relevant (based on an
algorithm)
 All : All conversations
 Following : People, groups or
topics you’re following
The number of unread items is displayed (1)
Don’t forget to save your feed selections! (2)

19. Tip - Hide a conversation
 You can easily hide a conversation
 The message with reappear if
◦ You’re mentioned
◦ Someone replies

20. Inbox
 Contains
 Announcements
 Mentions (@)
 Private messages
 Conversations (Joined or followed)
 Categorized (Unread/Read messages)
 Features
 Search a message
 Create message
 Mark as unread
 Stop following in Inbox

21. Publish new content
 You can
◦ Publish an update
◦ Publish a poll
◦ Praise someone
◦ Make an annoucement (if you created the group)
 Goes to Inbox of every group member

22. Publish new content (2)
 Search before posting!
 Select the appropriate group
 Homepage = “All Network /
group”
 Add properties
 #hashtag
 People to notify
 Topics
 Files
 Add attachment (from your
computer / from Yammer)
 You can share with someone
not belonging to a private group

23. Tip : View group type easily
 The submit button depends on the group type
 Public
 Private
 Private with coworker
 Hover the “in reply to” link to see the parent reply

24. Four type of contents

25. Modify content
 Default features (1)
 Like
 Reply
 Share (group or PM)
 (Translate)
 “More” features (2)
 Follow in Inbox
 View conversation (Full page)
 Add or edit Topics
 Bookmark (accessible via your profile)
 Email Me
 Delete This can cause orphan replies

26. Search feature
Best Practices
 Search before posting
 Search before creating a group
Features
 Search on title/name, not on content!
 Search on profile properties
 Results categorized by type (2)
 Access to full results list (1)

27. Search – Full results list
Access to full results list
 “See more search results” link
 “Enter” key
Features
 Search on content!
 Results categorized by type
(1)
 Search term highlighted (2)
 Advanced search (3)

28. Search – Topics
Features
 Results categorized
by type (1)
 Follow the topic (2)
 Rename the topic (3)

29. Engage

30. Engage your colleagues
 Quick Launch
◦ Guide to Creating a Yammer Help Group
◦ New User Checklist
◦ Ready, Set, Go! Guide
◦ Create another group, called the Yammer
Ideas Group
◦ This can be as simple as emailing your
coworkers
◦ a YamJam? It’s a 30-60 minute, live Q&A
session hosted on Yammer about any topic
 Comprehensive Launch
◦ Strategic Plan Template
◦ Guide to Network Roles

31. Network roles
A launch team typically has the
following important roles:
 Project Manager. Oversees launch
execution.
 Community Manager. Helps with
launch execution and manages day-
to-day network activity after launch.
 Executive Sponsor. Communicates
the high-level vision and values of
Yammer to the company.
 Power Users. Help train users and
manage objection handling.
 IT Specialist. Oversees all technical
aspects of the rollout, including
integrations
https://about.yammer.com/success/wp-
content/uploads/sites/13/Guide-to-Network-
Roles_en_US.pdf

32. Organize a YamJam
Aka a live event on Yammer
1. Determine the audience
2. Select a #Topic
3. Ask a leader to participate
4. Pick a date and time that
works for the audience
5. Market it to a wide audience
6. Rehearse with key people
involved
7. Make it happen

33. Expand usage by exploring enterprise social
scenarios
Explore enterprise social scenarios with Yammer and other Microsoft products

34. Expand Usage (2)

35. Typical use cases
 Yammer for Onboarding  Yammer for project
management

36. The Official Yammer Use Case Catalog
 General
◦ Competitive Intelligence
◦ Events
◦ Identifying expertise
◦ Partner Engagement
◦ Project Management
 Corporate Communications
◦ Strategic Communication
 Human Resources
◦ Onboarding new employees
◦ Employee engagement
◦ Learning and Development
 Information Technology
◦ IT Support
 Marketing
◦ Manage Internal & External PR
Efforts
 Operations
◦ Communicate in Time of Crisis
◦ Mergers & Acquisitions
 Sales & Customer Service
◦ Improve Customer Service
◦ Manage Sales & Customer
Relationships

37. Grow Your Network
 Guide to Measuring Business
Value
◦ Measure Success
 Qualitative Approach
 Quantitative Approach
 Guide to Showcasing Your
Network
 Guide to Events

38. From Mailbox to Yammer and back
http://yos365.wordpress.com/2014/09/15/yammer-from-mailbox-to-yammer-
and-back/

39. Follow updates in your mailbox
 To update you email settings,
go to « Edit profile » and
then « notifications » :

40. Publish to Yammer by e-mail
 Each Yammer group has its own email
 The email is posted as a message in the group
 Email chain is included as PDF attachment (1)
 Stored in the group files

41. Publish to Yammer by e-mail (external users)
 Include an email address in a reply, even for a user not on Yammer!
 The external user can reply by email (without signing on Yammer)
 The user mail address must match the network

42. Tip : Hide email signature
 Add “--” before your signature to prevent it from
posting
 Doesn’t work for images
 Choose the white color to prevent it from appearing
on the conversation

43. Go Yammer Enterprise


44. Dashboard (1)

45. Dashboard (2)

46. People

47. Interact with People
 Praise people
 One or more person
 Choose an icon
 Add topics
 Access to people list
 Top bar “… >People”
 Search!
 Actions
 Follow / Unfollow
 View profile (Infos, activities, following, …)
 Send Message
 Org Chart

48. Organizational chart
 Feature enabled by a network
administrator
 Add Manager / Colleague / …
 Available via your profile

49. Edit your profile
All fields are searchable!
 Click on your name then on “Edit profile”
 Or “…” then “Edit profile”

50. Edit your profile (2)
Add more information about yourself
 Contact
 Work and education
TIP : Use #yam in Twitter to post your tweet to Yammer

51. Edit your profile (3)
Use the left navigation bar to access more options
• Password
• Networks
• Account Activity
• My Applications
• Notifications
• Preferences

52. Edit your profile (4)
2 settings you have to know!
• Notifications
• Preferences

53. Instant messaging in Yammer
 Start online conversation immediately
 Search for people (1)
 Add people (with access to full conversation history) (2)
 Use emoticons (Reference)
 Options
 Enable / Disable sounds
 Display / Hide messages (Messages redirected in user’s Inbox)

54. Instant messaging in Yammer (2)
 “Like” any paragraph
 The conversation becomes a private message, synchronized with the
chat window

55. Notes
Use notes to collaborate!
 Notes are created inside groups
 Co-authoring
 Invite people to work on your note
 Changes are highlighted in real-time
 Related content (File / Note / Link)
 Automatic if linked inside the note
 No lost content (drafts are auto-saved!)
 Mark this note as official to avoid changes
 Network admin
 Group admin

56. Notes – Start conversation
 Start a conversation / poll or Praise someone on a note
 The note will be automatically attached
 Add tags, notify people …
 Remember, the note has been created inside a group!

57. PDF Files
 Text in PDFs uploaded to Yammer is searchable
 Comments on a PDF are saved as annotations in the downloaded
file

58. Go further with Yammer

59. Yammer shortcuts
 Type “?” to open the shortcuts popup

60. Tips
 Display an “Out of Office” message by adding (OOO mm/dd/yyyy) in your
last name
 iPhone images need to be taken vertically w/ home button on bottom or
horizontally w/ home button on the right
 Type “?” to see all available shortcuts
 Mention people with a “@” or by typing the first letter in upper case
 You can bookmark and hide conversations
 Hide your email signature by adding “--” before your signature
 Change the behavior of the “enter” key in your profile settings
 Use #yam in Twitter to post your tweet to Yammer (if linked in your
profile)
 Reply with a hashtag to add a topic
 Text in PDFs uploaded to Yammer is searchable
 When coworkers leave comments on a PDF in Yammer, they are saved as
annotations in the downloaded file
 There's a "Top" button to avoid you to scroll to the top

61.  Group Admin :
◦ When you create a group
◦ You can configure options for the
group
◦ Group Admin can delete messages
posted into a group
Become Group Admin…

62. Become Network or Verified Admin…
Demystifying Yammer Permissions and Roles
Admin Access Privileges in Yammer Admin Guide

63. Understand users and Security in Yammer
 At the heart of Yammer : the user
 Always connected to its internal
network (ex. abalon.fr)
 Member of external networks
 4 states
User
Read an publish
messages
Group
Admin
Can delete items in
group
Network
Admin
A few more capabilities
Give all administration capabilities
Data export
Give access to private groups
Verified
Admin
Yammer
enterprise
required

64. Yammer Site Status
 http://status.yammer.com/

65. Keep up to date on upcoming new features
… by viewing Yammer External
Release Schedule.
https://about.yammer.com/success/engage/grow-your-
network/release-schedule/

66. Synchronize your users from on-premises AD to
Yammer
http://technet.microsoft.com/en-

67. You have multiple business units with different
email domains
 By default, your Yammer
network can only be accessed
by employees whose email
addresses match the domain
used to name the network
 But you can invite external
users to all your networks
(home and external)
 With help of Yammer
support, you can merge
networks

68. Yammer Enterprise activation process
 Official documentation
Why Activate?
 Admin Tools.
 Network Level Apps and
Integrations.
 Services & Support.
 More details :

69. Cheat Sheet
http://www.xelleration.com/Blogs/Documents/Yam
mer%20Cheat%20Sheet%20Letter.pdf
http://abalon.fr/blog/aide-mmoire-yammer-en-
franais/

70. Thank You!
Raffle Prizes at 16:00
1st #SharePint in the Hotel Bar
sponsored by Cloudshare 16:30