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BenjaminKloosResume
1.
Benjamin Kloos 1401 Payne
Avenue, Saint Paul, MN, 55130 | 651.226.5329 | bakloos19@gmail.com OBJECTIVE___________________________________________________________ Enhance my careerwitha companyin whichmycommunication, customerservice,andtechnical skills will be anassetto the organizationwhile expandingmystrengths,knowledge,andabilitiestocontinue to grow bothpersonallyandprofessionally. SKILLS______________________________________________________________ ProficientwithMicrosoftOffice 2003 - 2010 Strongcommunication,customerservice,andleadershipskills Self-motivatedandhighlyambitious Strongprojectand time managementskills WORK EXPERIENCE_____________________________________________________ Lead – EDI Testing | SPS Commerce | November2011 to Present Identifyprocessimprovementstoimprove efficiency forthe team Leadingthe educationof ourteamand customerto ensure theirsuccessinproduction Reviewtestingprogramsbefore theyare handedoff toourteam Provide technical assistance andtrainingtomembersof ourteamas well asothers Managing the onboardingof bothinternal andexternal new hirestoourteam Provide knowledgeable feedbacktocustomersina timelymanner Maintaina workingknowledgeof tools,services,andtestingprograms Leadinginitiativestoimprove qualityandaccuracy of setupsbyour team MemberAdvisor | AffinityPlusFederal CreditUnion | May 2011 to September2011 General tellerdutiessuchasdeposits andwithdrawals Collaborated withmembersregardingpersonalandautoloans,investments,andmortgages Assistant Manager | Warehouse Wine & Spirits | January 2006 to May 2011 Managed Point-of-Sale systemtocustomize orderreportsandcontrol inventory Trainedandmentorednewemployees Facilitatedwithoutside vendorstocoordinate promotional effortsbetweenstores LEADERSHIP ROLES______________________________________________________ Lead - EDI Testing | SPS Commerce | November2011 to Present Train andmentornewemployees Create and drive initiativestoimprove efficiency, BestPractices,andproductenhancements Create documentationnecessaryforthe teamtobe successful EDUCATION__________________________________________________________ WinonaState University | Winona,Minnesota | January 2003 to May 2011 Double Major: ManagementInformationSystemsandBusinessAdministration GPA: 3.21 CERTIFICATIONS MRA – LeadershipforLeads
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