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Leveraging Social Media to Encourage Collaboration  Benjamin Gentry  gentrybrg@gmail.com Blog: thesocionomicaffect
"We shape our tools and afterwards our tools shape us.” -Marshall McLuhan Clay Shirky: How cellphones, Twitter, Facebook can make history http://www.youtube.com/watch?v=c_iN_QubRs0
Encouraged Participation  Live Feed  Proactive Updates
Moving from Channels to Platforms Web site = Platform ,[object Object]
 Visible by all
 consultableBlogs, Wikis, Facebook, and Twitter = Universal Platform  ,[object Object]
Interactive
ProactiveEmail = Channel ,[object Object]
 Not visible to others
 Can’t be consulted
 Private CommunicationEntriprise 2.0: A Progress Report http://www.slideshare.net/guesta297f5/mc-afee-andrew
Mechanisms that let structure emerge link
Tagging: a Dynamic Self-Structure
 Enterprise 2.0: Emergent Social Software Platforms (ESSPs)
  (Ross, and Parker 20-22)
Weak Strong Potential   (Ross, and Parker 20-22)
None Potential Weak Strong
Strong Wiki: Easy Group Editing
Weak Broadcast Search: Finding Information and Connecting with People
Potential Authoring: A way to Share Knowledge
Entriprise 2.0: A Progress Report http://www.slideshare.net/guesta297f5/mc-afee-andrew
None Tapping into the Collective Intelligence
Concerns with Enterprise 2.0	 Hate speech and harassment? Airing Dirty laundry? Nasty arguments? Exposing confidential Information and theft? Regulations and laws regarding sharing information?
Four Broad Categories of Concerns over ESSPs Inappropriate behavior and content Inaccurate information Embarrassing information Noncompliance with laws, regulations, or policies
Risk of Noncompliance  ,[object Object]

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Leveraging Social Media to Promote Collaboration

  • 1. Leveraging Social Media to Encourage Collaboration Benjamin Gentry gentrybrg@gmail.com Blog: thesocionomicaffect
  • 2.
  • 3.
  • 4. "We shape our tools and afterwards our tools shape us.” -Marshall McLuhan Clay Shirky: How cellphones, Twitter, Facebook can make history http://www.youtube.com/watch?v=c_iN_QubRs0
  • 5.
  • 6. Encouraged Participation Live Feed Proactive Updates
  • 7.
  • 9.
  • 11.
  • 12. Not visible to others
  • 13. Can’t be consulted
  • 14. Private CommunicationEntriprise 2.0: A Progress Report http://www.slideshare.net/guesta297f5/mc-afee-andrew
  • 15.
  • 16. Mechanisms that let structure emerge link
  • 17. Tagging: a Dynamic Self-Structure
  • 18. Enterprise 2.0: Emergent Social Software Platforms (ESSPs)
  • 19. (Ross, and Parker 20-22)
  • 20. Weak Strong Potential (Ross, and Parker 20-22)
  • 22. Strong Wiki: Easy Group Editing
  • 23.
  • 24. Weak Broadcast Search: Finding Information and Connecting with People
  • 25.
  • 26. Potential Authoring: A way to Share Knowledge
  • 27. Entriprise 2.0: A Progress Report http://www.slideshare.net/guesta297f5/mc-afee-andrew
  • 28. None Tapping into the Collective Intelligence
  • 29.
  • 30. Concerns with Enterprise 2.0 Hate speech and harassment? Airing Dirty laundry? Nasty arguments? Exposing confidential Information and theft? Regulations and laws regarding sharing information?
  • 31. Four Broad Categories of Concerns over ESSPs Inappropriate behavior and content Inaccurate information Embarrassing information Noncompliance with laws, regulations, or policies
  • 32.
  • 33.
  • 34.
  • 35. Does not pose unique challenges
  • 36. Do make information more discoverable
  • 37.
  • 38. Fifty-eight percent of executives agree that reputational risk and social networking should be a board room issue, but only 15% say it actually is. Deloitte.
  • 40. Conclusions We are producers not just consumers When to impose structure or when to allow it to emerge ESSPs offer manageable risks for greater innovation, collaboration, and efficiency Need for policies regarding Social Media
  • 41. Work Cited Howe, Jeff. Crowdsourcing: Why the Power of the Crowd is Driving the Future of Business. Crown Business: New York, 2008. Print. Lank, Elizabeth. Collaborative Advantage: How Organizations Win by Working Together. New York: Palgrave Macmillan, 2006. Print. McAfee, Andrew. Enterprise 2.0: New Collaborative Tools for Your Organization's Toughest Challenges. Boston: Harvard Business Press, 2009. Print. Ross, Rob, and Andrew Parker. The Hidden Power of Social Networks. Boston: Harvard Business School Publishing Corperation, 2004. 20-22. Print. Shirky, Clay. Here Comes Everybody: The Power of Organizing without Organizations. New York: The Penguin Press, 2008. Print. Weinbery, Tamara. The New Community Rules: Marketing on the Social Web. California: O'Reilly Media, 2009. Print.
  • 42. www.compliancebuilding.com www.delicious.com www.deloitte.com www.ibm.com www.radarnetworks.com www.threadless.com www.wikipedia.com www.google.com www.zopa.com
  • 43. Contact Benjamin Gentry Email: gentrybrg@gmail.com Blog: www.thesocionomicaffect.wordpress.com Please view and comment on my presentation on Slideshare

Hinweis der Redaktion

  1. Threadless.com
  2. Customer Participation
  3. Media Revolutions of the past and today
  4. Web 2.0- social not static
  5. Emergent Social Software Platforms (ESSPs)Social- little effort to connect with large amount of people
  6. 2nd Characteristic of ESSPs1. Channels- private, always best?2. Platforms- visible, searchable3. Universal Platform- free, easy, interactive
  7. 3rd Characteristic of ESSPsLack of Imposed Structure- Historically corperate technology impose structure, workflows, and decision rightsIs this always best? Self-forming structure
  8. 4th Characteristic of ESSPsEmergent-global structure forms from local interactions
  9. Delicious.com - Bookmarking, tag names Tag Clouds- organizing tags, people acting in self-interest produce self-forming structure
  10. Emergent Social Software Platforms- use, goals
  11. Social Network Analysis of aprofessional services division of a global technology organization (with executives)
  12. Social Network Analysis of NA- professional services division of a global technology organization (without executives)“Strength of Weak Ties”- exposure to more information, new networks, and innovative ideas
  13. Prototypical Knowledge Worker /Employee’s Ties
  14. Strong Ties- professional ties, like us, same info, same networks
  15. Collaborate work- email, best way?Problems with version control and simultaneous editing
  16. Weak Ties- acquaintance, exposes new networks, information, connections
  17. Broadcast Search- relying on your weak ties to help you with what you do not know
  18. Potential Ties- unformed weak ties, present structural holes in a company
  19. IntrawestBlogs- narrating work, search, link, tag, people connecting with people
  20. No ties- offer vast amount of perspectives that when leveraged bring innovation and powerful brainstorming capabilities
  21. IBM- Innovation Jam
  22. Sounds good but concerns that may arise.
  23. 1. Internet anonymity vs. intranet identity 2. Self-policing-norms3. Formal and Informal leaders
  24. Self-policing
  25. Embarrassing info- opportunity inside and outside of company
  26. Regulators- more concerned with chronic misbehavior rather that Isolated incidents that are quickly remedied Platform- easy to monitor, self-policeChannels- email, hard to monitor, creates silos in a companyESSP risks are not unique to any portable storage, they just make things easier to findEducation/ Guidelines- minimize risk and maximize benefits
  27. Should be 100%- the linesbetween personal and professional life are becoming blurred
  28. 1. Company Philosophy2. Blocking Social Media not an answer3. Educational/ Accountability tool for employees in a company
  29. Education and Accountability