1. Northwest Neurology Core Values
As we grow as a company and expand our influence, it will be more and more important to explicitly
define the core values and behaviors from which we develop our culture, our brand, and our business
strategies.
Continuously Strive To Be Better
We work to inspire continuous growth and improvement in our work, in our business, and in
all aspects of life.
We encourage our employees to explore their strengths and work on constant personal growth and
development. This allows our employees to utilize their strengths, skills, and knowledge to their fullest
potential and put passion into everything they do. Our employees exude pride, accountability, and
ownership for their work. We challenge our employees to push the limits and drive change by thinking
differently to improve our business and our processes. Our employees work hard to exceed
expectations and are never satisfied by accepting the status quo. Some things may be impossible today,
but someone, somewhere, will eventually figure out how to make it possible. That “someone” will be us.
Being present in all interactions
Utilizing strengths and knowledge to the fullest
Thinking outside the box
Taking responsibility for mistakes and learning from them
Noticeably going above and beyond general job duties
Foster Teamwork and Pursue the Power and Potential of Unity
We embrace our uniqueness and promote a collaborative environment of teamwork and
family values.
We encourage awareness of the strengths and weaknesses of ourselves and our co-workers. As a team,
we use this information to create complementary relationships and optimize flow in daily operations.
Communication, respect, and collaboration is essential. Our team is charged to learn from one other,
ask for help when it’s needed, and build strong relationships with each other based on trust. We inspire
our employees to express their own personality in their work and value the diversity within our
organization. Every member of our team brings unique and valuable qualities that improve our team as
a whole. Our team commits to inspire each other and have a positive influence on everyone around us.
Taking time to stop and answer questions of co-workers
Acknowledging when we do not know the answer and asking for help
Recognizing when others need help and being open & willing to do so, even if this mean more
work for us
Displaying respect for others
Maximizing the strengths and weaknesses of ourselves and others in order to best meet the
needs of our patients
Communicating effectively

2. Embrace Empathy and Compassion
We believe in the power of creating personal connections with our co-workers and our
patients based on mutual trust and understanding.
We realize that we can better serve our co-workers, our physicians, and our patients by being able to
understand and empathize with each person’s unique situation and feelings, and how to adapt our
behavior to meet their needs. We focus on people, not process, and pledge to meet people where they
are at. We exercise active listening and quality communication in every interaction. We know that it is
our duty to provide our patients with quality care in an environment free from judgment, allowing us to
comfort them, guide them, educate them, advocate for them, and provide them with an exceptional
level of care. It is our goal to turn each encounter into a connection and sustain a strong relationship
between the patient, our physicians, and our staff.
Exhibiting emotional intelligence
Controlling impulses
Picking up on emotional cues of others
Displaying empathy for others around us
Being a patient, active listener
Create an Effortless Experience
We are reinventing the way healthcare is experienced to be more convenient, efficient and
customer centered.
We work to create ease of access to our services and our staff by constantly assessing and improving our
policies to optimize flow and consistency in our operations. We find the importance of design in both
our work space and our processes. We value six sigma techniques and professionalism. Our employees
are encouraged to drive change and growth within our company by having an open and ever
questioning mind set. Our employees are encouraged to be creative, innovative, and bold enough to
come up with new ideas to advance our company, to implement those ideas, to eliminate wasted work
and effort to continuously work toward finding new and better ways to perfect our operations.
Embracing change
Displaying continuous efforts to achieve stable and predictable process results
Striving for consistency in our processes and experience
Working to make processes less complicated for ourselves and our patients
Thinking innovatively to redesign the way we deliver care

3. Do What You Love, Love What You Do
At Northwest Neurology, we start with the WHY.
We believe in the value of understanding our own personal purpose and how that connects to the work
we do. We exemplify pure, unhindered confidence that everything we do in our work has a genuine
impact on the greater picture and in achieving our vision as an organization. We know that when one
truly believes in the work they do, it creates a positive influence that is obvious and infectious to those
around them. We encourage our employees to work with passion and purpose, making sure not to take
ourselves too seriously and never forgetting to have a little fun along the way. We are all in this
together, so we might as well enjoy the ride!
Showing pride in our work
Being a positive influence on those around us
Leaving the outside drama outside
Bringing others up instead of putting others down
Displaying confidence and positivity
Showing drive and taking initiative
The Northwest Neurology Vision
•One day healthcare will be well coordinated and consumer-centric, with
individuals proactively driving their own health & well-being.
•This will occur by transforming the delivery of healthcare through
integrated networks who design around and focus on engaging the
customers.
•Northwest Neurology will lead that transformation.