1. BenjaminHughes
10 Cecil Road
Rochester
Kent
ME1 2HT
Mob: 07794003164
E-mail:dougie86_55@yahoo.co.uk
Personal Statement
I am an enthusiasticpersonandworkhardto achieve mygoals,flexibilityandastrongworkethicare
strengths.Ihave much experience of the customerservice industryfromface toface dealings to
large volumesof phone work,thishastaughtme how todeal withmanysituationsandhow to deal
withpeople. Ambitionandthe drive tosucceed are somethingthatIstrive forin manyaspectsof my
life,butthistranspires intoworkaswell,shownbyworkingmytime toShiftleaderwhileIwasat J D
Wetherspoons.Thisalsogave me managementexperienceandlearnthow toorganise staff.I
naturallyhave the drive toimprove myselfandgettothe highestpeakIcan.
Current Job
August2014 – Present
CustomerService Representative atthe CharitiesAidFoundation
DutiesInclude:
 Beingonfirsthand assistance forindividualsandCharitiescallingwithvaryingqueries
 A large proportionof webbasedwork,forexample handlinginternetqueries
PreviousJobs
October2013 – July2014
MembershipConsultantatthe Park ClubHealthClub,Chatham
DutiesIncluded:
 Up-sellingthe Clubtopotential new members
 Performingmarketingtopromote club
 A large proportionof phone work
 Maintenance of clubfacilitiesandhelpingwithon-goingimprovements

2. February2011 - October2013
ShiftLeaderat Wetherspoons,Maidstone
DutiesIncluded:
 Runningshiftsonmyaccord, leadinganddelegatingtothe team
 CustomerService;dealingwithnumerousdifferentsituations
 Administrative taskssuchasdeliveryorders,checkingthroughstaff performance,kitchen
standardsmaintained,A&Iformscompletedandlogged
 Cash management;ensuringthe mainsafe andtillsbalanced,logginganyvariances
 Maintainingthe upkeepandmaintenance of the pub
 Chargedwiththe responsibilityof keepingmysteryshopperscoreshigh
Furtherjobhistoryavailable onrequest
Education
SecondarySchool attended:
September1997 – November2003 (incl.sixthform)
The Thomas AvelingSchool,Rochester,Kent
8 passesat GCSE level achieved
GNVQin BusinessStudiesachieved
Other Qualifications
2010 – CrowdControl andSafety/Stewarding
2006/2007 – Healthand Safetyinthe workplace
Full cleandrivinglicence
Hobbies
I am an active personwhotakesa keeninterestinmostsports,particularyCricketandRugby.Ienjoy
spendingtime withmyfamilyandfriends,tripsaway,watchingmusicandenjoyinglife.
References
Available onrequest