In April 2013 the Belmore Court & Motel sent out its eighth annual guest survey to gather feedback from those who had stayed in the previous 12 months. The survey asked many useful questions that we can use to help improve our facilities and services. Almost 500 responses were received - online and by post. These are some of the results:

1. 2012-13
Annual Guest Survey

2. How did you book?
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
How was the booking process?
0%
10%
20%
30%
40%
50%
60%
70%
80%

3. How was the booking process?
• Receptionist couldn't have been more helpful and went to great lengths to
meet our requirements. It is quite refreshing to have a bright and cheerful
person on the other end of the phone who is obviously doing their best to
accommodate you.
• Efficient knowledgeable staff made recommendations relating to the size of
our group.
• The receptionist was very welcoming and lifted my mood after lost sleep
elsewhere previous night
• So easy & straightforward especially for an old boy like me
• All the ladies that spoke to me on different occasions were very
helpful, Una, Nina, Lena and Michelle.
• I have stayed at the Belmore Court three years in a row - I have always had a
very positive experience! Location, service, room standard and of course the
staff are excellent! I happily recommend the Belmore to friends and family -
thank you so much and I look forward to my next stay!

4. Stayed how many times?
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Never 1-2 3-5 6+
Purpose of stay?
0%
10%
20%
30%
40%
50%
60%
Business
ShortBreak
Wedding
VFF
LocalEvent
Shopping
Other

5. What was purpose of stay?
• Attending a wedding at nearby by hotel - the hotels rates very high - Belmore
offered as good a service for much less!! Well done.
• My husband and i just fancied a night away together! Enniskillen was a lovely
place and the Belmore was so near it that we could just dander in and out!
• I needed somewhere convenient with parking - where I could also run a
meeting the next morning. I used your Board room which was excellent.
• We both needed a break, for very different reasons. What also helped was
excellent recommendations, by your staff of local restaurants, within walking
distance.
• We just go up to Enniskillen for a bit of a break. Always stay at the Belmore
Court due to the reasonable prices and special offers.
• My husband has stayed at the original Belmore Court many times, then stayed
in the new motel last year. He liked the standard of accommodation, or
rather, knew I would like it, so that plus the sale prices made it an easy decision
as a destination for a short break.

6. How was your welcome?
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
1st Impressions Welcome Service Accuracy
83%
88% 90% 89%
Excellent V Good Average Poor

7. How was your welcome?
• The staff where very friendly and this me us feel very welcome
• I could not criticize in any way at all as my relatives changed our original
booking about 3 times and Michelle and the other girl (sorry for forgeting your
name) where patience personified. They were lovely and so helpful.
• Staff were very bubbly and well mannered and always greeted us no matter
when or how many times we came in
• When we arrived your staff could not have been more friendly they had made
us feel very at ease! were very helpful on places to eat and if we need help
with the travel cot!
• Great banter with the guy at reception and swift check in process for numerous
groups at one time
• One of the short breaks with mum was for her birthday and the staff kindly left
a card and chocolates in our room. Mum was delighted and I appreciated that
time was made to please an elderly lady.

8. How was your bedroom?
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Cleanliness Maintenance Facilities
89%
83%
78%
Excellent V Good Average Poor

9. How was your bedroom?
• Excellent cleanliness throughout the whole motel.
• It was such a lovely room and the walk in shower was lovely.
• I was really surprised by the standard of my room it was great.
• We had everything we need, beds comfortable, I love my tea an staff were
great ensuring we never ran out. Cleaners in every day and as I excepted them
to be in an out I wasn't surprised when they offered if there was anything else
we may need. Exceptional service.
• There should be a category better than excellent because that doesn't do it
justice...maybe outstanding? The room was perfect, the bed was the best I've
ever slept in, and the bathroom was modern and spotless. As I
said, outstanding!
• The room was spotless. We had an espresso coffee machine, fridge, kettle and
tea, coffee etc. a tv in the bathroom- couldn't ask for more.
• Kitchenette was an added bonus after a long car journey.
• Modern, bright and a pleasure to stay in.

10. Safe & Secure
99%
Yes No
Pet Friendly Rooms
66%
Yes No No response

11. Did you feel safe & secure?
• Oh very much so as we had to use are cards to obtain entrance etc.
• Very safe even though my motel room door opened onto near the main
road.
• Yes we found the security to be very good we noticed the security team
to be working later on at nite with young children its good to be
assured there is security around the hotel.
• Good lock on the door and parking just outside.
• Good idea to need keycard to gain entry at night.
• The quietness and sense of privacy were very important to us. The
quietness at the entrance, a member of staff, always present, at
reception and the secure locks, on all doors helped too.

12. How was your breakfast?
0%
10%
20%
30%
40%
50%
60%
70%
80%
Friendliness Quality Choice
Excellent V Good Average Poor

13. How was your breakfast?
• Much better than I expected from a continental buffet, you should be proud.
• Breakfast was great in a relaxed atmosphere
• Loved the option to have cooked breakfast. Staff helpful, showing you have to
work all cooking equipment.
• My husband has Coeliac Disease and had requested Gluten Free food, which he
received, the staff were excellent at keeping GF food separate, Thank you very
much. When we next stay in Enniskillen we will be staying at the Belmore
Court Motel, just a pity you don't do dinner.
• On my last stay it was nice to see the addition of some cooked items.
• Breakfast was fresh, with lots of choice. Staff replenished the buffet
immediately .when items were finished.
• We as a family of five enjoy the breakfast simply for the variety of items you
can have very handy as we all tend to eat different things in the morning I
would also like to add that the food itself is of good quality and taste also the
fact you can help yourself to whatever you want when you want is especial
good as are youngest takes ages to eat.

14. How did you hear about us?
0%
5%
10%
15%
20%
25%
30%
35%
WWW Previous Personal Sign Walkin Other

15. Overall Satisfaction
81%
18%
1%
Excellent Good Average Poor

16. Would you stay again?
72%
26%
2%
Definitely Very Likely Maybe No

17. Would you stay again?
• Wouldn't stay anywhere else!
• I love the rooms. its a touch of luxury. very near the shops. secure parking.
• Very central and very welcoming place!
• I will be booking again 100% just waiting for a reason to get away.
• I was surprised at the superior quality of the accommodation on my first stay.
The rooms compare favourably with the usual Fermanagh Hotel and at a much
cheaper rate.
• Always would make this my first preference to stay as it is so central to where
anyone would want to be in Enniskillen or to go everywhere else but sometime
I am dictated to by others who have foolishly booked other places or just to be
all together with others in one place.
• We just felt we were in friendly, comfortable surroundings and are already
planning a return visit. We have also recommended Belmore Court to others .

18. Value for money?
55%
40%
5%
Excellent Very Good Average Poor

19. Value for money?
• Rooms great, good when with kids, great value & location.
• Had a lovely neat room for a good price. Didn't feel overcharged for
what I got.
• Cleanliness, service and friendliness is invaluable.
• I stayed with my mom, sister and my 2 teenage daughters - we were
give 2 luxurious rooms with adjoining door - our stay was really great
and breakfast was a really welcome bonus :)
• Definitely excellent.... For the appetite my fiancé has (we're both chef's)
he certainly can eat a good few quid at the breakfast buffet!!
• We got what we paid for and as advertised on your website
• I look out for offers on your site.
• Get offers every time an staff go through all options.

20. Would you recommend?
85%
12%
3%
Definitely Very Likely Maybe No

21. Vision
• Our vision is to be the leading independent
accommodation base in Northern Ireland
providing excellent facilities and services
at reasonable prices to every
customer, every time

22. Did we meet our vision?
95%
Yes No

23. Did we achieve our vision?
• Very much so, and at a very competitive cost.
• Certainly from my stay with you I think you have something special.
When I'm up there again I will definitely staying with you. All the best
Justin
• I believe Belmore Court is a fabulous accommodation coupled with
great service at excellent value - I wish it could be copied across other
parts of Northern Ireland.
• Definitely as good as if not better than some well known hotel brands
• We received 5 star treatment for a quarter of the price
• For comfort, convenience and service you're up there with the best
• Thumbs up from me.
• Our stay surpassed our expectations leaving us with the desire to tell
others.

24. Describe your experience at BC&M?
• An ABC stay Accessible, Brilliant and Comfortable
• A touch of luxury at an affordable price
• Relaxing, welcoming, surprising.
• Arrived skeptical left very suitably impressed
• WE came, WE stayed and The Belmore conquered.
• Good location, nice staff, clean and good value.
• It was friendly, comfortable and affordable.
• Warm, friendly welcome in comfortable surroundings
• Quality and comfort at an affordable price
• Accommodation and service make you feel special.
• Fabulous rooms, Great service, Excellent Value
• It is like staying with family in Enniskillen!
• The cleanest and friendliest motel on the planet!
• Home from home with an upgrade
• Good quality, value, time