1. Belal Mohammed Ibrahim
Email: Belal.m@me.com
Phone :+971-50 3506166
Dubai - United Arab Emirates.
EDUCATION:
• Alexandria University,
Egypt –(2005)
Bachelor of Business
Management (BBM)
ACHIEVEMENTS
• Handling the highest
number of clients in the
firm.
• Known for providing the
best client servicing
efficiently and
professionally with
customer satisfaction.
COMPUTER SKILLS
Word, Excel, PowerPoint,
Outlook, Internet.
LANGUAGES KNOWN:
Arabic – Fluent (Mother
tongue);
English- Fluent in speaking
and writing
PERSONAL DATA:
Date of Birth : April 19, 1982
Nationality : Egyptian
Driving License : Valid
EXPERTISE
 Bilingual and Highly Professional
 Strong Client Database;
 Proven ability to develop sales and potential in emerging market areas.
 Strong analytical and planning skills.
 Providing extensive support to various department including Litigation,
Arbitration, Translation
PROFESSIONAL EXPERICENCE (7 yrs.)
SENIOR BUSINESS DEVELOPMENT & CASE MANAGER, AL SAFAR &
PARTNERS, ADVOCATES & LEGAL CONSULTANTS, DUBAI – UAE.
JUNE 2008 – TILL DATE
Responsibilities include:
 Bringing in business to the Firm by attracting and using innovative
sales tactics;
 Providing excellent client service, by understanding and fulfilling the
needs of the client;
 Coordinating between the client and lawyers and providing prompt
response to the legal queries and updates to the client relating to their
case accordingly;
 Settlement negotiations accompanied by Customer satisfaction with the
known Developers in Dubai and UAE.
 Manage the area of sales, pertaining to market development and
marketing functions in UAE, and formulate Regional sales plans, and
maintain excellent relationships with key customers.
 Provides day-to-day general casework supervision to department staff.
Acts as resource to staff members for guidance in handling difficult or
complex cases.
 Participate in regular staff meetings, staff training programs,
supervisory sessions, and accept the responsibility for aiding the
development of positive team relationships as requested.
 Ensure that the company polices and procedure are being followed,
ensure the directors, Management and all employees are in compliance
with the rules and regulations.
 Maintains current and accurate documentation of services provided to
clients via the Outcomes Database. Assist/train staff members in
completing accurate case records and monitors use of the Outcomes
system for quality assurance purposes.
 Achieve targets set by the management, identify potential business
opportunities.
 Handle major crisis like security issues or customer who need care.
Develop feedback or complaint measures for the use of customers.
 Writing detailed descriptions of inventions in precise legal terms
(Patent & Trademarks drafts), to be granted by patent and trademarks

2. SKILLS:
 Extensive product
knowledge coupled with
creative ideas for product
applications.
 Proven ability to develop
sales potential in new
market areas.
 Strong analytical and
planning skills.
 Self-motivator with high
energy.
 Relationship
development.
 Good negotiator and
persuasive.
 Building of client
database.
 Attention to detail.
 Positive attitude.
 Ability to communicate
clearly and effectively.
CUSTOMER SERVICE AND SALES EXECUTIVE , TRACK SEED CO. FOR
HEAVY TRANSPORT - ALEXANDRIA - EGYPT
FEBRUARY 2006 – MARCH 2008
Responsibilities include:
 Client Updating on various products and assist them to make the best choice
by pointing out the differences between products.
 Designing an introductory call script which is accepted and followed as
standard for the department.
 Serving as product specialist and trainer for six new hires.
 Preparing weekly reports of accomplishment, the difficulties that faced and
the solutions to be taken to solve those problems.
 Respond to and follow up sales enquiries by post, telephone, emails and
personal visits.
 Maintain contact with all clients in the market area to ensure high levels of
Client Satisfaction.
 Maintain and develop a computerized customer and prospect database.
 Providing support to entire sales team, to assist in the acquisition and
maintenance of new and existing customers.
 Telecom response of sales department and channels sales leads to appropriate
Sales Representative.
 Responds to more complex customer inquiries in absence of Sales
Representative, or Customer Service Representative.
 Typing miscellaneous correspondence.
 Doing all the related Data Entry, Documents scanning and filling for the Sales
Department.