Barry Grenon

New Brunswick, Canada Canada

Senior Manager Technical Content

Technology / Software / Internet

I am a senior publications manager and information architect at Genesys, a customer experience software company recently included in GlassDoor’s Top 50 Places to work. My team: We build and maintain our custom documentation platform, built on open source MediaWiki and related extensions. It's FUN. My background: A long-time technical writer, with a history in creative writing, including an MFA and publications to my credit from that other life. In techcomm, my interests are in content engineering and UX and how the two can work together. My philosophy: If the goal is to communicate technical content to "smart folks in a hurry", then the less words the better. Cutting down the word c...